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Radisson Hotel Kandy

Property class: 4
VIP Access

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Photo gallery for Radisson Hotel Kandy

Bar (on property)
Premium bedding, down duvets, memory-foam beds, minibar
Restaurant
Suite, Lake View | Premium bedding, down duvets, memory-foam beds, minibar
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
No. 31, Saranankara, Mawatha, Kandy, Central Province, 20000
  • Place, Kandy Lake
    ‪2 min walk‬
  • Place, Udawatta Kele Sanctuary
    ‪5 min walk‬
  • Place, Temple of the Tooth
    ‪10 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Room

8.0 out of 10
Very good
(13 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View | Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Room, Lake View

9.0 out of 10
Wonderful
(8 reviews)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room - 15% Discount on Food and Soft Beverages

Premium bedding, down duvets, memory-foam beds, minibar

Superior Room - 15% Discount on Food and Soft Beverages

  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, Lake View

Suite, Lake View | View from room

Suite, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room - 15% Discount on Food and Soft Beverages

Premium bedding, down duvets, memory-foam beds, minibar

Premium Room - 15% Discount on Food and Soft Beverages

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Premium Room - 15% Discount on Food and Soft Beverages

Premium bedding, down duvets, memory-foam beds, minibar

Premium Room - 15% Discount on Food and Soft Beverages

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Premium bedding, down duvets, memory-foam beds, minibar

Superior Room

  • Sleeps 2
  • 1 King Bed

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About this property

Radisson Hotel Kandy

Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a rooftop terrace are on-site. Housekeeping is available on request.
Radisson Hotel Kandy offers 122 accommodations with minibars and a safe. Memory foam beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
During your stay at Radisson Hotel Kandy, you're just a quick walk from Malwathu Maha Viharaya. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Kandyan Art Association & Cultural Centre and a few minutes from British Garrison Cemetery
  • Airport pick-up shuttle service available for a fee
Radisson Hotel Kandy offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Radisson Hotel Kandy. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Kandy hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Radisson Hotel Kandy has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Radisson Hotel Kandy

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 46
  • Christmas Eve (24 December) Gala Dinner per child: USD 23 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 46
  • New Year's Eve (31 December) Gala Dinner per child: USD 23 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 10 for children
  • Airport shuttle fee: USD 137 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Radisson Hotel Kandy offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

OZO Kandy Hotel
OZO Kandy
OZO Kandy Sri Lanka Hotel
OZO Sri Lanka Hotel
OZO Kandy Sri Lanka
OZO Sri Lanka
Radisson Blu Kandy
OZO Kandy Sri Lanka
Radisson Hotel Kandy Hotel
Radisson Hotel Kandy Kandy
Radisson Hotel Kandy Hotel Kandy

Radisson Hotel Kandy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 273 out of 527 reviews
Rating 8 - Good. 188 out of 527 reviews
Rating 6 - Okay. 40 out of 527 reviews
Rating 4 - Poor. 14 out of 527 reviews
Rating 2 - Terrible. 12 out of 527 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Meliha

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately, my stay did not meet the usual Radisson standards. The check-in process was very slow and the staff seemed unsure of what to do. The room had an unpleasant smell, felt very basic, and the electricity went out during my stay, taking time to fix. Overall, this property does not reflect the quality I normally expect from Radisson.
Stayed 1 night in Jan 2026

8/10 Good

Melanie

Liked: Staff & service
The staff are absolutely amazing and are practically keeping the hotel running. They are efficient, welcoming and extremely helpful, all with a huge smile on their faces.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jainul Abdeen

Stayed 1 night in Jan 2026

10/10 Excellent

Ashok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had many options and they took care of my food restrictions and served food accordingly
Stayed 1 night in Jan 2026

6/10 Okay

Ravitha Samath

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Seems hotel only value / priortise travel agent booking and not what they call OBS (online booking system) like expedia.
Stayed 1 night in Jan 2026

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and quiet. Staff were polite and efficient. Breakfast buffet also very good. Central location. Highly recommend.
Stayed 2 nights in Jan 2026

4/10 Poor

Daniel P.

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff of the hotel are nice and the location is good we also liked the small gym and the pool area. What was not very good was room cleanliness and repair - water kettle broken, stainless steel hand rail black spotted, AV ducts moldy , Shower groutings moldy etc etc. TV had to be serviced, the I room writing desk was stained.
Stayed 3 nights in Jan 2026

6/10 Okay

Idan

Stayed 1 night in Jan 2026

10/10 Excellent

Todd

Stayed 1 night in Dec 2025

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service
Very comfortable bed and pillows - the staff were very friendly and competent. However the rooms did appear a bit “tired” and our room (and the gym) had a particular musty/damp smell that was quite overpowering. Not convinced it was good value for money.
Stayed 1 night in Dec 2025

6/10 Okay

Vikram

Travelled with family
Disliked: Staff & service
The toom lock did not work dezoite rroeared engineering
Stayed 2 nights in Dec 2025

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, amazing views of Kandy. Great swimming pool, nice breakfast and buffet (although I did have better at other places in Sri Lanka). I had a great time and I would definitely stay here again. Definitely recommend it!
Stayed 3 nights in Dec 2025

8/10 Good

kedar

Stayed 2 nights in Dec 2025

8/10 Good

shamil

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean, modern hotel
Stayed 1 night in Nov 2025

8/10 Good

Chandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff excellent always with a smile
Stayed 3 nights in Dec 2025

10/10 Excellent

Kushani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay. The food was delicious and had a lot of varieties. The staff was friendly and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

nadine

Liked: Cleanliness, staff & service, amenities
Room was very clean, felt spacious and very modern. Air conditioning could have been a little bit better though. The dinner buffet was lovely and staff were really friendly. Would definitely stay here again!
Stayed 1 night in Nov 2025

10/10 Excellent

Angjalie

Liked: Cleanliness, amenities, property conditions & facilities
My family and I stayed at Radisson during November 2025 in lake view suites and deluxe and triple rooms as we were a large group. We were received with a warm welcome from the first day and were taken care of well by the entire staff. The Radisson Kandy is clean and well organized with a knowledgeable and friendly staff. The hotel is also close to all of the local main attractions and the city center. We highly recommend staying at the Radisson Kandy for any traveller.
Stayed 2 nights in Dec 2025

10/10 Excellent

A

Stayed 4 nights in Nov 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Most staff were polite and helpful, disappointed with our check-in experience. Felt ignored and didn’t help when we couldn’t connect to the WiFi. Restaurant was good, we ate from the al a carte menu. Plenty of choice at breakfast. Nice clean room, bed and pillows were exceptionally comfortable so good nights sleep. Was a bit out the way, didn’t feel we could walk into town on our own (2 senior ladies).
Stayed 3 nights in Nov 2025

10/10 Excellent

DIANA

Stayed 1 night in Nov 2025

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, friendly staff and excellent views from room. Staff very friendly too. Highly recommend.
Stayed 2 nights in Nov 2025

8/10 Good

Sherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t have breakfast. Had lunch & dinner only & was given 15% off. The reception needs people who could converse in English. They were helpful but found it difficult to communicate with them in English
Stayed 3 nights in Oct 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lake views. Big rooms..air conditioning works well. Buffet breakfast has a great selection and variety.
Stayed 2 nights in Oct 2025

4/10 Poor

Abhijeet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not there and may items were finished always
Stayed 2 nights in Oct 2025

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