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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Front of property
Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks
Free daily continental breakfast
Front of property – evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Pool
  • Air conditioning

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Duval Street
    ‪14 min walk‬
  • Southernmost Point
    ‪17 min walk‬
  • Mallory Square
    ‪4 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Single Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(38 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(66 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

The Palms Hotel

Victorian guesthouse with free breakfast and outdoor pool
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and concierge services are on-site.
The Palms Hotel offers 32 air-conditioned accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.
Recreational amenities at the guest house include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Palms Hotel gets high marks from our customers. During your stay, you're just a quick walk from The Unitarian Universalist Fellowship of Key West. Enjoy features like free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the pool and the helpful staff
  • Within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum
  • Cats and dogs welcome for a fee (restrictions apply)
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and multilingual staff are also featured at The Palms Hotel.

Guests are served a free continental breakfast daily from 8 AM to 10:30 AM.
Papa Jack's Tiki Bar – On-site bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 91 metres
  • Street parking available
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 45 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests aged under 25 years old staying between 01 February and 16 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1008 reviews
Rating 8 - Good. 262 out of 1008 reviews
Rating 6 - Okay. 105 out of 1008 reviews
Rating 4 - Poor. 45 out of 1008 reviews
Rating 2 - Terrible. 25 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place!!!
Stayed 1 night in May 2025

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, charming, tropical, quaint, historical setting. Service was perfect! Enjoyed the outdoor breakfast. We will be back❤️
Stayed 2 nights in May 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property overall as it’s in Old Town Key West and very safe and walkable. The staff was friendly and the room was comfortable. My only feedback is that the property has no parking. It was street parking when it was advertised as “limited parking”. Luckily, we arrived early enough in the day that we secured a parking space in front of the property and our car stayed parked for the remainder of our stay.
Stayed 2 nights in May 2025

10/10 Excellent

Todd

Stayed 2 nights in May 2025

10/10 Excellent

Atmanand

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in May 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Honestly, the best way to describe our stay was "fine". Upon arrival, the front desk attendant was rude. He seemed very annoyed by my inquiry on whether or not our room was available early (as the hotel had previously communicated it might be). We asked again around 2pm and again, very annoyed at being asked a simple question. I'll add that neither time did he look at anything in the computer so he was just stating it was not ready regardless of the true status. Shortly after 3 when we went back to check in, thankfully the new attendant was kind, eager to answer my questions, and incredibly helpful. Unless I totally missed it, there is no elevator for those that may need assistance to access the 2nd floor. Thankfully we navigated to our room without much issue as we were given a very clear map of the property. The room was fine. Dated and plain but appeared clean and suited the need of "just a place to lay your head". I agree with other reviewers the bathroom was tiny! No shelving in the shower, single stall kind of tiny. The room was quiet and felt safe. The "breakfast" was nearly non-existent. Fruit, bagels, juice... thats all i saw. Don't book based on the free breakfast... At the end of the day, would i book/stay here again? Probably not. I would probably find something a bit more renovated, a bit closer to downtown, and somewhere that had onsite guaranteed parking.
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful property and stay
Stayed 2 nights in May 2025

8/10 Good

Stefan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A very Ket Westy kind of place at a very Key Westy kind of price. So if you likenKey West and if you like paying high prices relative to what you get, this is a good place for you. A little bit off the beaten track from most of the things and places you wanna be, but not a terrible location, and also not great location.
Stayed 1 night in May 2025

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but the room was never dark at night - really could use some blackout curtains. Also the window AC unit was incredibly noisy and right next to the head of the bed, so I got very little quality sleep. Also the bird cage is charming, but who thought it was a good idea to keep a bunch of chirping birds right next to a bedroom? Breakfast is standard budget hotel breakfast - nice that it’s available till 10am.
Stayed 2 nights in May 2025

8/10 Good

kristen

Stayed 4 nights in May 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great vacation from the time we checked in, very helpful and friendly staff! We were upgraded to a cottage and the onsite salt water pool was refreshing. We liked that it was set apart from Duval, but still able to get there in 15 mins. Very clean! We will be back
Stayed 4 nights in May 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was pleasantly peaceful , clean and the staff was very helpful and friendly. will definately recomend to others.
Stayed 1 night in May 2025

8/10 Good

Jo-Ann

The staff was wonderful, the room was clean and comfortable with amenities I appreciate (mini fridge, coffee maker). Negatives: Parking was problematic and if you are not average-size, the shower could be a challenge. All in all, enjoyed the stay;)
Stayed 2 nights in May 2025

6/10 Okay

Annabel

Travelled with partner
Disliked: Cleanliness
The hotel itself is beautiful, but due to the age of the building, you can hear everything happening outside your room and in the rooms above. I could hear every step from the room above us, as well as the TV and conversations, which made it difficult to relax. The size of the room was as expected for the price we paid. However the floor in our room was not properly cleaned it was sticky from the moment we walked in. We requested room service the next day. While they provided fresh towels and made the bed, they did not clean the toilet or the floor, which remained sticky.
Stayed 2 nights in May 2025

6/10 Okay

Kathy, Strongsville

Travelled with partner
Liked: Cleanliness
Rooms were very small, parking was a challenge. No onsite dining Never saw the tiki bar open.
Stayed 3 nights in May 2025

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that it was in old historical building Staff person at desk was very helpful!
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property looked just like the pictures, super cute and the staff was very nice. We rented bikes from them and they were perfect for riding to old town and all around!! The bed was super comfortable and parking wasn't an issue. We got a spot right in front of the property. Will stay there again next vacation.
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2025

6/10 Okay

Gal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
for the price, shower was tiny, breakfast was cheap and outside...
Stayed 1 night in May 2025

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff bartender was amazing
Stayed 1 night in May 2025

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Check in was seamless. One flight up of stairs to room; no elevator. It was a quiet area. The hotel pool was nice.
Stayed 4 nights in May 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Susan

Travelled with family
Disliked: Property conditions & facilities
I liked the retro look of the hotel, but it is in serious need of maintenance. Floors were cracked in the room. Things looked worn out. The property was not convenient to public transportation.
Stayed 2 nights in May 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Key West hotels are converted private homes that have been renovated into hotels. Price is right on these. Parking is tight so don’t drive your F150 extended cab, like I did.
Stayed 1 night in Apr 2025