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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Front of property
Cottage Suite 138 | Living area | Flat-screen TV
Free daily continental breakfast
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪12 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪15 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

8.8 out of 10
Excellent
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Single Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(73 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property
Fitch Lodge - Key West Historic Inns
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.4 out of 5, Excellent, 538 reviews
The price is €353
includes taxes & fees
26 Jan - 27 Jan
Fitch Lodge - Key West Historic Inns

About this property

The Palms Hotel

Victorian guesthouse with free breakfast and outdoor pool
Along with an outdoor pool, this guesthouse has a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and concierge services are on-site.
The Palms Hotel offers 32 air-conditioned accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.
Recreational amenities at the guest house include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at The Palms Hotel gets high marks from our customers. During your stay, you're just a quick walk from The Unitarian Universalist Fellowship of Key West. Enjoy features like free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the pool
  • Within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum
  • Cats and dogs welcome for a fee (restrictions apply)
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and multilingual staff are also featured at The Palms Hotel.

Guests are served a free continental breakfast daily from 8 AM to 10:30 AM.
Papa Jack's Tiki Bar – On-site bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 91 metres
  • Street parking available
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 45 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests aged under 25 years old staying between 01 February and 16 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1007 reviews
Rating 8 - Good. 255 out of 1007 reviews
Rating 6 - Okay. 104 out of 1007 reviews
Rating 4 - Poor. 39 out of 1007 reviews
Rating 2 - Terrible. 19 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Palms Hotel! We will definitely rebook here the next time we travel to Key West!
Stayed 2 nights in Oct 2025

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Farther from Duval St than we expected. About a mile. Walkable... but there ubers is needed!
Stayed 1 night in Oct 2025

10/10 Excellent

Stacy

Stayed 2 nights in Oct 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. The place was close and convenient to all the local bars and attractions.
Stayed 1 night in Oct 2025

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place excellent food options .. very close to alligator farms
Stayed 1 night in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. I was only there for 1 day, so i did not need a lot and did not use a lot on property. I should have never looked at the breakfast, it was overly disappointing and soured my entire stay experience. I did have a strange experience, where I the guest was treated as secondary there. As i was trying to quickly checkout in the office, I was motioned with a finger to wait by a lady standing behind the desk, and I had to listen to her train a front desk representative for about a minute before I was given proper attention.Very nice staff, but not proactive. If the staff feels like they need to do something to recover from a mistake, asking the guest if they would like a discount, makes the situation uncomfortable and shows that you really weren't intending to offer a discount or you would have already done it.
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful place to stay in Key West. The staff was so friendly and helpful no matter what we asked. Extremely clean room and quiet. Walkable to shops,dining and such. From a woman's point of view they need shelves in the shower and some more on the walls. We would definitely stay again
Stayed 7 nights in Sep 2025

10/10 Excellent

Janell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palms Hotel is a quaint, adorable, festive, colorfully Keysie, affordable hotel in the middle of Key West making it easily walkable. We really enjoyed the included breakfast and assistance when we accidentally locked ourselves out of the room. Thank you Palms Hotel, we’ll be back!
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, comfortable room and beds, perfect location!
Stayed 4 nights in Sep 2025

8/10 Good

Dennis D.

Liked: Cleanliness, staff & service, property conditions & facilities
Neat old hotel Roseberry private enclosure
Stayed 1 night in Sep 2025

10/10 Excellent

Manuel

Stayed 2 nights in Sep 2025

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, friendly, clean, economical.
Stayed 1 night in Sep 2025

10/10 Excellent

Reena

Stayed 3 nights in May 2025

10/10 Excellent

Genia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Clean rooms Great breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Genia

Stayed 1 night in Sep 2025

10/10 Excellent

SASHA

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to enjoy key west, without being in the noise areas.
Stayed 2 nights in Sep 2025

8/10 Good

Pennie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Dorit

Disliked: Staff & service, property conditions & facilities
found ants on my bed and cockroaches in the bathroom
Stayed 2 nights in Sep 2025

10/10 Excellent

Yamila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the hotel was clean , and great. Parking was not tooo bad but definitely if you go during a packed time of the season then you most likely will have a really hard time finding parking. In addition, if you a light sleeper I would not book . The walls are paper thin, you hear everything . They placed me in a room right infront of the pool … I could never really rest to be honest.
Stayed 3 nights in Aug 2025

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room were clean and everything was nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for families

The breakfast was very good. It said continental but there was eggs and sausage. Rooms were cute and perfect size. Me and two kids enjoyed it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. I’m a very nice area for exploring the key.
Stayed 3 nights in Aug 2025

10/10 Excellent

Pavel

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and beautiful!
Stayed 1 night in Aug 2025