See all properties

Grand Mercure Kuala Lumpur Bukit Bintang

4.0 star property

Choose dates to view prices

Photo gallery for Grand Mercure Kuala Lumpur Bukit Bintang

Minibar, in-room safe, desk, laptop workspace
Meeting facility
Fitness facility
Meeting facility
Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
117 Jalan Pudu, Kuala Lumpur, 55100
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪14 min walk‬
  • Place, Petronas Twin Towers
    ‪3 min drive‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, City View

Executive Room, 2 Single Beds, City View | Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds, City View

  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room

Minibar, in-room safe, desk, laptop workspace

Executive Room

  • Sleeps 2

View all photos for Superior Room, 1 King Bed Or 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed Or 2 Single Beds

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 2

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • Sleeps 2

Similar properties

Superior Room, 3 Single Beds | In-room safe, desk, laptop workspace, soundproofing
Ibis Styles Kuala Lumpur Bukit Bintang
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, 294 reviews
The price is €42
includes taxes & fees
25 Nov - 26 Nov
Ibis Styles Kuala Lumpur Bukit Bintang

About this property

Grand Mercure Kuala Lumpur Bukit Bintang

Boardwalk/promenade hotel with fitness centre and 24-hour front desk
This hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a poolside bar, a business centre and a children's pool.
Grand Mercure Kuala Lumpur Bukit Bintang offers 325 accommodations with minibars and a safe. 40-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Grand Mercure Kuala Lumpur Bukit Bintang. During your stay, you're just a quick walk from Jalan Alor. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the pool bar
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute walk from Jalan Alor and 12 minutes on foot from Petaling Street Market
Grand Mercure Kuala Lumpur Bukit Bintang offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi.

Business amenities include a business centre and 8 meeting rooms. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Grand Mercure Kuala Lumpur Bukit Bintang. Parking is available for a fee.

Smoking is allowed in designated areas at this Art Deco Kuala Lumpur hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Agarwood Restaurant – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MYR 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 48 for children
  • A poolside bar
  • A restaurant

Restaurants on site

  • Agarwood Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1993
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 78 for adults and from MYR 48 for children
  • Self-parking fee: MYR 10 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Garden Kuala Lumpur Hotel
Garden Swiss Hotel Kuala Lumpur
Hotel Garden Kuala Lumpur
Hotel Swiss Garden
Hotel Swiss Kuala Lumpur
Kuala Lumpur Swiss Garden
Kuala Lumpur Swiss Garden Hotel
Swiss Garden Hotel
Swiss Garden Hotel Kuala Lumpur
Swiss Garden Kuala Lumpur
Swiss Garden Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel
Swiss-Garden Bukit Bintang Kuala Lumpur
Swiss-Garden
Swiss Garden Bukit Bintang Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel Kuala Lumpur

Grand Mercure Kuala Lumpur Bukit Bintang Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 116 out of 277 reviews
Rating 8 - Good. 95 out of 277 reviews
Rating 6 - Okay. 38 out of 277 reviews
Rating 4 - Poor. 15 out of 277 reviews
Rating 2 - Terrible. 13 out of 277 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

sean

Stayed 2 nights in Aug 2025

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Worst hotel ever - impossible to sleep

This hotel is undergoing renovations, which they did not bother to tell us about before we arrived. This meant the pool was closed and the gym had a massive padlock over the doors - very upsetting after I had filtered hotels to only see ones with a pool. There was loud building work from the renovations during the day. Then on our third night, we were woken up at 1:30 am by more loud building work, which went on with hammering and drilling noises for over an hour. We could not get back to sleep and had to wake up at 5:00 am for our flight. I would never in my worst nightmare have imagined a hotel who care about their guests so little that they allow loud building work for over an hour in the middle of the night. I reached out to the hotel about this issue, but they have ignored me. Our hotel room also did not have towels. I called reception to ask for towels. The staff were very friendly and said they would send some up. 20 minutes later, we still had no towels, so went down to reception to ask in person. It took a further 20 minutes (40 minutes in total) for our towels to come. This was a real pain after we had just come from over 14 hours of flights to get there and were desperate for a shower. I wouldn’t stay at this hotel again if you paid me.
Stayed 3 nights in Jul 2025

10/10 Excellent

HSIANG-CHIEH, Taipei

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not next to monorail station but not far away. Thus, even u use the public transportation system, it is very easy to access this hotel. The room is nice and clean. Do use the pool during my stay there, which is a nice one as well. Many good choices around this hotel, particulate the night market area. Finally, I would like to thank the staff Andrew to help me arrange the grab service that I can arrive at the airport on time. Thanks
Stayed 3 nights in Jul 2025

8/10 Good

Kuladipak Laxman

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Zhoharotul

Stayed 1 night in Jun 2025

8/10 Good

Manik

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic and extremely downtown especially for eateries and close to China town
Stayed 2 nights in May 2025

6/10 Okay

Abdul Ghani

Liked: Cleanliness, property conditions & facilities, room comfort

Swiss Garden Bukit Bintang

Hotel readiness needs improvement for guest arrival...this include towels, electrical points not functioning etc
Stayed 2 nights in May 2025

10/10 Excellent

Basir

Liked: Cleanliness, property conditions & facilities
Spacious n clean
Stayed 1 night in May 2025

8/10 Good

Hoa Chanh, El Dorado Hills

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family enjoyed this hotel and its location. We enjoyed Malaysia. Will return to this hotel again next time.
Stayed 3 nights in May 2025

8/10 Good

Chang Win

Liked: Staff & service, amenities
Overall great. Some stuff in the room is aging and perhaps they shall be,do cleaned, repaired or replaced such as bin etc.
Stayed 2 nights in May 2025

10/10 Excellent

JOHN, Norfolk

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a well maintained hotel
Stayed 1 night in May 2025

4/10 Poor

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great area in Clarke Quay.
Stayed 3 nights in May 2025

10/10 Excellent

Kein Chian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to night markets
Stayed 5 nights in Apr 2025

8/10 Good

Tin

Stayed 2 nights in Mar 2025

8/10 Good

Phoebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taking too long to wait for the room ready after checked-in.
Stayed 3 nights in Feb 2025

6/10 Okay

nahed

Liked: Cleanliness, property conditions & facilities, room comfort
I have rated it OK based on sone not so pleasant experiences. Romm was very karge but nit adequately furnished. Primarily, very dark with hardly any lights. Area with mirror has absolutely no light and all LED lights very dim. Breakfast experience was terrible. Variety if foid but extremely poir setvice. Ckean dishes not available, no refills done, tea/coffee machibes run out of beans and no refills. Requested front desk to print our boarding passes. They said to send them at their email address. Sent them three times and they still never printed. New staff came and said to send again. Location very good and conveniently close to all toyrist places.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Really good value for money hotel. Staff friendly and helpful. Everywhere had good standard of cleanliness. Nearby to tourist attractions. Would recommend.
Stayed 3 nights in Feb 2025

8/10 Good

Ngunchaw

Liked: Property conditions & facilities
Nice
Stayed 9 nights in Jan 2025

8/10 Good

Sunzida

Stayed 3 nights in Jan 2025

6/10 Okay

Soon Yong

Travelled with partner
No hand soap otherwise should be ok
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2024

Hotels

Flights