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Best Western Ontario Mills Mall

2.5 star property
VIP Access

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Photo gallery for Best Western Ontario Mills Mall

Exterior
Lobby
Standard Room, 1 King Bed, Non Smoking (with Single Sofabed) | Premium bedding, down duvets, pillow-top beds, desk
Reception
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
4395 Ontario Mills Pkwy, Ontario, CA, 91764
  • Place, Ontario Mills Shopping Mall
    ‪2 min walk‬
  • Place, iFLY Indoor Skydiving - Ontario
    ‪5 min walk‬
  • Place, Toyota Arena
    ‪15 min walk‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪3 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Accessible bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed) | Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Premium bedding, down duvets, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

2 Queen Beds, Non-Smoking, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 4

1 King Bed, Non-Smoking, Sofabed For One Person, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 3

1 King Bed, Non-Smoking, Work Desk, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Sofabed For One Person, Work Desk, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 3

Communication Mobility Accessible 2 Queen Room With Roll In Shower

  • Sleeps 4

View all photos for Mobility Accessible King Room With Roll In Shower

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, towels

Mobility Accessible King Room With Roll In Shower

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Mini-Refrigerator, Non Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Roll In Shower, Work Desk, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

Similar properties

Exterior
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,377 reviews
The price is €99
includes taxes & fees
25 Jan - 26 Jan
Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

About this property

Best Western Ontario Mills Mall

Pet-friendly hotel connected to a shopping centre in Ontario with free breakfast
An outdoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include Access to hot tub, conference space and dry cleaning. Weekly housekeeping is available.
Best Western Ontario Mills Mall offers 105 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Ontario Mills Mall gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Ontario Mills Shopping Mall. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a 24-hour business centre, a meeting room and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 3-minute walk from Ontario Mills Shopping Mall and 7 minutes on foot from iFLY Indoor Skydiving - Ontario
  • Pets welcome for a fee
Best Western Ontario Mills Mall offers its guests an outdoor pool, Access to hot tub, and a fitness centre. Public spaces have free WiFi and wired Internet. A 24-hour business centre and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 797 square feet (74 square metres) and includes conference space. The business-friendly Best Western Ontario Mills Mall also features multilingual staff, a fireplace in the lobby, and laundry facilities. Free self parking is available.

This Ontario hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 797 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 30

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay), plus a one-time cleaning fee of USD 75
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay) plus a one-off USD 75 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ayres Inn Ontario Mills Mall
Ayres Ontario Mills Mall
Ayres Hotel Ontario Mills Mall
Ayres Inn Suites Ontario at the Mills Mall
Best Western Ontario
Ontario Mills Mall Ontario
Best Western Ontario Mills Mally
Best Western Ontario Mills Mall Hotel
Ayres Hotel Ontario at the Mills Mall
Best Western Ontario Mills Mall Ontario
Best Western Ontario Mills Mall Hotel Ontario

Best Western Ontario Mills Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 336 out of 514 reviews
Rating 8 - Good. 109 out of 514 reviews
Rating 6 - Okay. 37 out of 514 reviews
Rating 4 - Poor. 16 out of 514 reviews
Rating 2 - Terrible. 16 out of 514 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Lizette

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Misty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here. Very convenient location.
Stayed 1 night in Sep 2025

10/10 Excellent

Jorge G

Stayed 2 nights in Sep 2025

8/10 Good

Tecla, Boerne

Did not get the first floor I requested the lamp in the corner of the room was not working, but besides that breakfast was fabulous. The staff was fabulous. Check in was easy.
Stayed 2 nights in Oct 2025

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is generally my go-to property when visiting town. Rooms are comfortable and clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

sheri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient location
Stayed 1 night in Oct 2025

6/10 Okay

Malesa

Liked: Room comfort
Check-in was fast and easy, and the front desk attendant was friendly, which made a good first impression. The room was nice and spacious, the bed was very comfortable, and the AC worked really well — perfect after a long day. I also loved that they have coffee available all day in the lobby — such a nice touch. However, I had a credit for drinks and snacks that I didn’t get to use. When I asked about it the next morning, I was told that I could only get the voucher at check-in, but the front desk attendant never mentioned it when I arrived. That was disappointing and felt like a missed perk. Breakfast was okay — nothing fancy, but enough to get you started for the day. They had a waffle maker, juices, cheese omelettes, sausage links, potatoes, plus a cereal and yogurt station. The only downside was that the potatoes were a bit undercooked & there was no option of eggs with no cheese. Overall, it was a decent stay with comfortable accommodations and friendly service, but the lack of communication about the voucher was frustrating.
Stayed 1 night in Oct 2025

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast which is free was more than adequate to keep you going. Room was comfortable and clean. Could ask for anything more.
Stayed 1 night in Sep 2025

2/10 Terrible

mohamed

Stayed 2 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Robert

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Mostly a good experience. There was a sticky spot on the carpet in the room and there were clothes behind one of the chairs. Both of these give you a bit of an "ick" factor. It made us wonder just how thorough the cleaning crew works on actually cleaning the rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

Hector

Stayed 1 night in Sep 2025

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Excellent hotel taken care of by a fabulous staff. Breakfast was hot and full all the time. Check in was a breeze facilitated by a wonderful friendly young lady. Lots to do in the area .will definitely make this our stop on future buisness trips to the area.
Stayed 2 nights in Sep 2025

8/10 Good

Gina

Liked: Cleanliness, property conditions & facilities
Checking in was nice
Stayed 1 night in Sep 2025

10/10 Excellent

Graciela

Liked: Cleanliness
Disliked: Staff & service
Thank
Stayed 1 night in Jul 2025

6/10 Okay

Scott

Could hear the other rooms chatter from inside my room. I would not stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2025

8/10 Good

Brock

Business traveller
Not real happy about Best Western wanting to charge me $10 to check in 45 minutes early, which I immediately declined on the basis of “principle”. Clearly they had rooms clean and available. I feel as though customer service goes beyond just having a clean room- it’s being a bit flexible and accommodating your customer. After all, if it wasn’t for the customer, they wouldn’t be in business. It’s not like I was trying to check in two hours early. It seems as though after Covid, everyone’s trying to screw the customer.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Adrian

Stayed 3 nights in Aug 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Gracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025