12 Jan 2020 by Fernando López Lens
Dear Customer, We would like to thank you very much for having taken the time give us this perfect grade following your stay at Sofitel Luxembourg Europe We shared your marks with our team and we are all very happy to know that you enjoyed your stay with us! Thank you again for your time and we hope to have the pleasure to welcome you again soon. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
14 Apr 2024 by OPs Manager
Dear DiogoThank you for your nice feedback in regards to your recent stay at the Sofitel Luxembourg Europe.We really appreciate it.We hope having soon the pleasure of welcoming you back with us.Best regardsFernando Lopez LensArea General Manager for Sofitels in LUxembourg
5 Feb 2020 by Fernando López Lens
Dear Guest, Thank you for taking your time and sharing with us your view of Sofitel Luxembourg Europe. We are pleased to learn that your experience was to your satisfaction. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
5 Jun 2019 by Fernando López Lens
Dear Anonymous, We would like to thank you for your comment concerning your last journey at Sofitel Luxembourg Europe. We are delighted to read that our team knew how to make the difference in order to bring you a service up to your expectations. This is even more important because your satisfaction is the best reward for us. Your feedback has been shared to our "Ambassadeurs" who are as happy as us. We hope to welcome you again for another stay as wonderful as this one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
24 May 2019 by Fernando López Lens
Dear Anonymous, Thank you for taking the time to tell us about your experience at Sofitel Luxembourg Europe. We are sorry that your experience did not meet your expectations. Please allow me to express our sincerest apologies. At Sofitel Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you wish, you can contact us directly at h1314-gr@sofitel.com so that we can discuss it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and 7 meeting rooms. Event space at this hotel measures 5565 square feet (517 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Sofitel Luxembourg Europe. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Luxembourg City hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Sofitel Luxembourg Europe offers 109 accommodations with minibars and espresso makers. Beds feature premium bedding. 100-cm flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries. This Luxembourg City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and free toiletries. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
Radici – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner.
De Feierwon – This restaurant specialises in Regional cuisine and serves lunch and dinner. Open selected days.
SixtyFour° Bar – This bar specialises in French cuisine and only serves dinner. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Sofitel Luxembourg Europe offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Luxembourg. This property is rated 5 stars.
