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Arrow on Swanston

3.5 star property

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board
Two Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV
4 Bedrooms Apartment | Terrace/patio
Front of property – evening/night
Premium Penthouse Apartment | City view

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Gym
  • Housekeeping

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Princess Theatre
    ‪14 min walk‬
  • Marvel Stadium
    ‪2 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedrooms Apartment

Deluxe Two Bedrooms Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single Beds Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Studio Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedroom Apartment

Interior

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Spacious Family Apartment

Living area | 40-inch LCD TV with digital channels, TV

Spacious Family Apartment

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Interior

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Single Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Single Sofa Bed and 1 Double Bed

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About this property

Arrow on Swanston

Family-friendly aparthotel with fitness centre and sauna
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Arrow on Swanston's great location. During your stay, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2003, this comfortable aparthotel has 200 apartments over 9 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a sitting area and an LCD TV
  • Free WiFi
  • Enjoy a bite to eat at Cafe Crema, a café that serves local cuisine
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Lygon Street and Queen Victoria Market
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

Cafe Crema – This café specialises in local cuisine and serves breakfast, lunch and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 3.8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 727 out of 2581 reviews
Rating 8 - Good. 781 out of 2581 reviews
Rating 6 - Okay. 464 out of 2581 reviews
Rating 4 - Poor. 302 out of 2581 reviews
Rating 2 - Terrible. 307 out of 2581 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort

Bathroom sink unusable.

Was given a ground floor room facing the back pool so couldn’t pull up blinds for four days. The sink in the bathroom could not fit both of my hands. No hair dryer as the room amenities stated. The elevator area smelled like trash.
Stayed 4 nights in Feb 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Eric

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked with clear vision of room on website, the room we received was sub standard to say the least. Would not recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded my expectations. Clean room, comfy bed and hygienic bathroom. The staff was very nice and helpful. Overall a great experience. Highly recommended to stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were exceptionally friendly and very professional. There was nothing to complain about.Breakfast was superb.
Stayed 1 night in Feb 2025

10/10 Excellent

Una

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its a hidden gem in the heart of city
Stayed 1 night in Feb 2025

2/10 Terrible

Cindy

Disliked: Cleanliness, property conditions & facilities
The place was nothing like the pictures. The couch had a huge hole in it. Everything was very uncomfortable. We checked out 10 minutes after we checked in.
Stayed 2 nights in Jan 2025

2/10 Terrible

Kate

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Tony

Travelled with group
Disliked: Room comfort

Not recommended

Very small room, we booked a two bedroom queen bed and twin bed. Basically we ended up with a double and single bed,bathroom very aged. Fridge door wouldn’t even close and seal properly. Parking access was good for the 4wd
Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and the swimming pool is also very clean and huge
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay in the centre of the city
Stayed 1 night in Feb 2025

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay with all facilities available
Stayed 1 night in Feb 2025

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and staff is very helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Bjorn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with spacious rooms and clean bathroom
Stayed 1 night in Feb 2025

10/10 Excellent

Khaza

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay, rooms were quite nice
Stayed 1 night in Feb 2025

10/10 Excellent

Wren

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay and It is one of the best and most amazing stay of my journey
Stayed 1 night in Feb 2025

10/10 Excellent

Stone

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay
Stayed 1 night in Feb 2025

2/10 Terrible

Julianne

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
after arriving, checked in and sent to the neighbour building to stay in a “deluxe one bedroom apartment”, which was far from felix. Room had mould and an awful wet dog smell. we felt with it for the first 2 of our three nights until it became unbearable. Also when speaking to the reception desk to request fresh towels for the pool, they declined and told us we only get the two towels in room. also no bath mat or additional towels provided. third night we requested a better room due to the smell. they were able to move us to a slightly better room but still felt far from deluxe. only pro to this place was the location. but even for the price we paid, i still feel ripped off. definitely not suitable for a family.
Stayed 3 nights in Jan 2025

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay and would stay there again as close to all amenities.
Stayed 3 nights in Jan 2025

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff is very good and helpful to everyone
Stayed 1 night in Feb 2025

10/10 Excellent

Mikael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with all facilities
Stayed 1 night in Feb 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Place was smaller than expected, quite 'compact'. But after you get used to that, the place was neat and functional (if you're okay with drinking wine from non-wine glasses and having limited cutlery and crockery), and staff were attentive.
Stayed 5 nights in Jan 2025

4/10 Poor

Chit

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kellie

Liked: Property conditions & facilities
the room was spacious and comfortable.The pool was fabulous and the sauna fantastic but you have to keep turning it back on. Bed was comfortable and staff helpful and freindly
Stayed 1 night in Jan 2025