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Aparthotel

Arrow on Swanston

3.5 star property

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | 1 bedroom, desk, laptop workspace, blackout curtains
4 Bedrooms Apartment | View from room
Two Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV
Rooftop terrace
Premium Penthouse Apartment | City view

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Gym
  • Pool

Explore the area

View in a map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Marvel Stadium
    ‪2 min drive‬
  • Rod Laver Arena
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Studio Apartment

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Deluxe King Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

4 Bedrooms Apartment

  • 4 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Two Single Bedroom Apartment

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedrooms Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Triple Single Beds Apartment

  • 27 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Premium Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | 1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

One Bedroom Apartment

  • Sleeps 2

View all photos for Studio Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Studio Apartment

  • Sleeps 2

View all photos for Two Single Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Two Single Bedroom Apartment

  • Sleeps 2

View all photos for Deluxe Two Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Two Bedroom Apartment

  • Sleeps 3

View all photos for Deluxe King Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe King Apartment

  • Sleeps 3

View all photos for Deluxe One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe One Bedroom Apartment

  • Sleeps 3

View all photos for Spacious Family Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Spacious Family Apartment

  • Sleeps 5

View all photos for Two Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Two Bedroom Apartment

  • Sleeps 3

View all photos for Family Penthouse Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Family Penthouse Apartment

  • Sleeps 5

View all photos for Triple Single beds

1 bedroom, desk, laptop workspace, blackout curtains

Triple Single beds

  • Sleeps 3

View all photos for One Bedroom Penthouse Apartment

1 bedroom, desk, laptop workspace, blackout curtains

One Bedroom Penthouse Apartment

  • Sleeps 3

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About this property

Arrow on Swanston

Family-friendly aparthotel with fitness centre and sauna
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Arrow on Swanston's great location. During your stay, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2003, this comfortable aparthotel has 190 apartments over 9 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a sitting area and an LCD TV
  • Free WiFi
  • Enjoy a bite to eat at Cafe Crema, a café that serves local cuisine
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Lygon Street and Queen Victoria Market
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 1:00 PM.
Cafe Crema – This café specialises in local cuisine and serves breakfast, lunch and light fare.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 3.8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AUD 22 for adults and from AUD 17 for children
  • Covered self-parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 739 out of 2646 reviews
Rating 8 - Good. 800 out of 2646 reviews
Rating 6 - Okay. 478 out of 2646 reviews
Rating 4 - Poor. 312 out of 2646 reviews
Rating 2 - Terrible. 317 out of 2646 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2025

6/10 Okay

Tina

Travelled with group
Disliked: Amenities, property conditions & facilities
Location for medical appointment was perfect. Bed linen and towels, bright white and shower nice and hot. But reception staff on arrival was cold and unhelpful. Facilities generally very tired. Felt more like student accomodation than a hotel. Certainly did not match the photos
Stayed 1 night in Jun 2025

6/10 Okay

Benjamin

Stayed 4 nights in May 2025

2/10 Terrible

Belinda

Travelled with partner
We checked in Friday night and were sent to a very small room - not the King Deluxe room I had booked. When we came back from dinner I explained and asked to have the room I booked. I was told I would need to wait until the morning to move. The small room we were in was overlooking the car park and the noise meant we only got about 2 hours sleep. The next morning we packed up and went down for our new room - again told we would need to wait until after 10am. So they had put someone else in my room and were waiting for them to check out. They continued saying I didn't like the room I was in and wanted to be upgraded. I politely advised I just wanted the room I paid for. We finally made it into the booked room and it was lovely. On Sunday - we were due to check out at 10am. We had the do not disturbed sign on the door prior to this. Regardless of this housekeeping knocked and let themself in at 9.20am - I was naked in the bathroom - straight across from the door that had just been opened! Not happy! Why they would let themselves in when the do not disturbed sign was there and we still had another 40 minutes of our booking is beyond me.
Stayed 2 nights in May 2025

10/10 Excellent

Thiagarajan

Very good stay. Cheap and central location
Stayed 5 nights in May 2025

6/10 Okay

Rebecca

Travelled with family and small children
The property was central, with a tram stop right outside the property. The rooms were a bit dated, but comfortable enough and a decent size. The gym and pool were in a different part of the building, not very secure the front door was currently broken to that part. The cafe located in the lobby was fantastic with very friendly service
Stayed 3 nights in May 2025

6/10 Okay

Sophie

Travelled with family
The location is great. Check in and out very smooth. However, our room was very different to the online images. We booked for 3 beds but ended up with 2 beds and a futon that I wouldn't even sit on. The doona did not fit the cover on our bed. The premises were pretty dirty but our room was clean enough.
Stayed 1 night in May 2025

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
staff is really friendly
Stayed 1 night in May 2025

8/10 Good

Audrey

Liked: Cleanliness
it looked exactly like the pics loved it
Stayed 1 night in May 2025

10/10 Excellent

Deird

Liked: Cleanliness, property conditions & facilities
value for money hotel
Stayed 1 night in May 2025

8/10 Good

Chloe

Liked: Property conditions & facilities
its location make it a perfect stay for travellers. tram station is in front of the hotel
Stayed 1 night in May 2025

8/10 Good

Maria

Travelled with family, Business traveller
Liked: Amenities
Needs maintenance and repairs, and not while guests have just checked in.
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
The wifi is very very slow. Aircon is old and not functioning well. There was no trash bin in the toilet and in the kitchen. Very noisy due to the tram , cars outside.,
Stayed 3 nights in May 2025

2/10 Terrible

jenny

Disliked: Cleanliness, property conditions & facilities
Booked delux 2 bedroom apartment. Room and bedding was nothing like what is advertised on wotif. When i queried at reception was just told that they dont put the photos up. Had to ask repeatedly for fresh towels. Very dissapointed
Stayed 2 nights in May 2025

8/10 Good

Michelle

The shampoo and soap smelled amazing better than most hotels!
Stayed 1 night in May 2025

8/10 Good

Sonia

Liked: Cleanliness
Even the hallways were clean and quiet. Attention to detail everywhere.
Stayed 1 night in May 2025

8/10 Good

Lily

Liked: Amenities
Room had USB ports right by the bed. Super practical.
Stayed 1 night in May 2025

2/10 Terrible

Emily

Travelled with group
Disliked: Cleanliness

DO NOT STAY HERE

WOULD NOT RECOMMEND! The photos are NOT at all accurate to what you get. It feels like staying in a poorly maintained student dorm. The amenities are terrible. Our shower was totally broken and would spray all over the bathroom when you would try to use it. They also double-charged my credit card - once through Hotels.com and then again upon arrival - which was a pain to get sorted out and added stress to the trip. Spend the extra money to stay somewhere else!!!
Stayed 3 nights in May 2025

8/10 Good

Julia

Liked: Cleanliness, property conditions & facilities
Loved the eco-friendly touches refillable toiletries and no plastic bottles.
Stayed 1 night in May 2025

2/10 Terrible

Kirsten

Travelled with family
Disliked: Cleanliness, room comfort
Worst place we have ever stayed. Booked and didn't
Stayed 3 nights in May 2025

2/10 Terrible

Malcolm

Business traveller
Disliked: Cleanliness, room comfort

Worst ever

Run down dump with very poor service and not enough staff. Never go here
Stayed 2 nights in May 2025

2/10 Terrible

Beverly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To start with the positives, the staff were fantastic. When we requested basics that weren’t in the room when we arrived, such as coffee, hairdryer and glasses they were promptly delivered to the room. When I registered a complaint about the German cockroach infestation in our room the maintenance man David arrived promptly, pulled out all the kitchen appliances, sprayed and left baits. David went above and beyond and his treatment revealed the cockroaches were a serious concern. Unfortunately, besides the cockroaches which were less apparent after treatment, they were still in the room in droves and were needed to request insect spray. The room wasn’t as advertised. The room in the Expedia photos looked new. Our room was old and in need of attention both in renovation and replacement of furniture. The chairs for the dining table needed replacing as the vinyl had perished. The covers put on to hide this did not help as they were still lumpy and uncomfortable. The lounge was extremely uncomfortable and the springs were perished. It was so bad that we were unable to sit on it for more than a few minutes. As the lounge doubled as a bed this was unacceptable. One of the beds was OK but the other was also in need of replacement. There were no hand towels and the tea towel once moist smelt like Parmesan cheese. I reiterate, I could not fault the staff, especially David, however, this is the dirtiest and most dilapidated place I have ever stayed at.
Stayed 5 nights in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Everything from the lobby to the linens felt thoughtfully chosen.
Stayed 1 night in May 2025

8/10 Good

Bernadette

Liked: Cleanliness, property conditions & facilities
They let us check in early at no extra cost. Super accommodating!
Stayed 1 night in May 2025

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
The room smelled fresh and clean such a good first impression.
Stayed 1 night in May 2025