Aparthotel

Arrow on Swanston

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Where to?

Dates

April 2026

May 2026

Premium Penthouse Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Overview
Location
Prices
Amenities
Policies

Good

Popular amenities

Pool
Kitchen
Free Wi-Fi
Air-conditioning
Laundry room

Explore the area

488 Swanston Street, Carlton, VIC, 3053

Place, Queen Victoria Market
‪7 min walk‬
Place, Melbourne Central
‪7 min walk‬
Place, Princess Theatre
‪14 min walk‬
Airport, Melbourne, VIC (MEL-Tullamarine)
‪23 min drive‬

Room options

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

Sleeps 3

One Bedroom Apartment

Sleeps 2

Studio Apartment

Sleeps 2

Studio Apartment

City view
27 sq m
1 bedroom
Sleeps 3
1 Double Bed

One Bedroom Apartment

27 sq m
1 bedroom
Sleeps 2
1 Double Bed

Deluxe One Bedroom Apartment

27 sq m
1 bedroom
Sleeps 3
1 Queen Bed and 1 Single Sofa Bed

Two Bedroom Apartment

Very good

27 sq m
1 bedroom
Sleeps 3
1 Double Bed and 1 Single Bed

Deluxe Two Bedrooms Apartment

27 sq m
2 bedrooms
Sleeps 4
1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

Deluxe Family Apartment

27 sq m
2 bedrooms
Sleeps 5
1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

Deluxe One Bedroom Apartment

Sleeps 3

Deluxe Two Bedroom Apartment

Sleeps 3

Spacious Family Apartment

Sleeps 5

Triple Single Beds Apartment

27 sq m
1 bedroom
Sleeps 3
3 Single Beds

Deluxe King Apartment

City view
1 bedroom
Sleeps 3
1 King Bed and 1 Single Bed

Two Single Bedroom Apartment

City view
2 bedrooms
Sleeps 2
2 Single Beds

4 Bedrooms Apartment

City view
4 bedrooms
Sleeps 8
1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

Penthouse Apartment

City view
1 bedroom
Sleeps 3
1 Queen Bed and 1 Large Single Sofa Bed

Premium Penthouse Apartment

City view
1 bedroom
Sleeps 5
2 Double Beds and 1 Single Sofa Bed

Triple Single beds

Sleeps 3

Two Single Bedroom Apartment

Sleeps 2

One Bedroom Penthouse Apartment

Sleeps 3

Deluxe King Apartment

Sleeps 3

Family Penthouse Apartment

Sleeps 5

Similar properties

In-room safe, blackout curtains, iron/ironing board, free WiFi

Free Wi-Fi
Restaurant
Air-conditioning
Breakfast available

includes taxes & fees

13 Apr - 14 Apr

About this property

Arrow on Swanston

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.

Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Arrow on Swanston's great location. During your stay, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2003, this comfortable aparthotel has 190 apartments over 9 floors. Each apartment includes amenities such as free WiFi and a kitchenette.

Each apartment offers a kitchenette, a sitting area and an LCD TV
Free WiFi
Enjoy a bite to eat at Cafe Crema, a café that serves local cuisine
Continental breakfast served daily for a fee
Self-parking available for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym and a sauna
Guests have great things to say about the location and the clean guestrooms
Within a 10-minute walk of Lygon Street and Queen Victoria Market

Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 1:00 PM.

Cafe Crema – This café specialises in local cuisine and serves breakfast, lunch and light fare.

Property amenities

Pool/Spa

Outdoor pool
Sauna

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Secured, covered parking on site (AUD 25 per night)
Limited on-site self parking

Family friendly

Children stay free (see details)
Free cot
Highchair

Restaurants on site

Cafe Crema

Kitchenette

Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Hob
Microwave
Refrigerator

Dining

Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli

Bedrooms

Bedsheets provided

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Towels provided

Living spaces

Separate sitting area

Entertainment

40-inch LCD TV with digital channels

Outdoor areas

Terrace

Laundry

Dry cleaning/laundry service
Laundry facilities

Work spaces

4 meeting rooms
Business centre
Conference centre (9,688 square foot of space)
Laptop workspace

Comfort

Air conditioning

Pets

Service animals only (pets not allowed)

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Smoke-free property

Services and conveniences

24-hour front desk
ATM
Blackout drapes
Concierge services
Daily housekeeping
Grocery/convenience store
Hair salon
Iron/ironing board on request
Local maps
Luggage storage
Multilingual staff
Tour and ticket assistance
Vending machine

Location highlights

In a business district
In a shopping district
In an entertainment district
In the city centre
Near a health/beauty spa
Near a hospital
Near a metro station
Near a train station
Near a zoo
Near an outlet shopping centre
Near the bay

Things to do

Gym
Bicycle rentals nearby
Hiking/biking trails nearby
Rock climbing nearby
Theme park nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
Security system
Fire extinguisher

General

1 building
190 units
9 floors
Banquet hall
Built in 2003
Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Contactless check-out

Special check-in instructions

The property charges 3.8 per cent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: from approximately AUD 22 for adults and from AUD 17 for children
Covered self-parking fee: AUD 25 per night (in/out privileges)
Credit card charges are subject to a surcharge of 3.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

On-site parties or group events are strictly prohibited

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton

Arrow Swanston Carlton

Arrow Swanston Aparthotel Carlton

Arrow Swanston

Arrow Swanston Aparthotel

Arrow on Swanston Carlton

Arrow on Swanston Aparthotel

Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

7.0

Good

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

4/10 Poor

Candice

Travelled with group

7 Jan 2026

Disliked: Property conditions & facilities

I found the communication with the hotel not accommodating. Public transport out front made it easy

Stayed 1 night in Nov 2025

2/10 Terrible

Kara

Travelled with family

7 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

We were expecting a 2 bedroom apartment and a sofa bed. There was only one bedroom. What they called a second bedroom was a space next to the bathroom with a folding stand, it certainly does not qualify as a bedroom. The bed only just fit into the space and there was no room either side or any windows. The sofa bed was a leather lounge that folds flat with absolutely no padding. The kitchen had a gas stove top with no way of lighting it, we had to make a trip to the shops just to buy matches. There was also no tea towel provided to dry the dishes. The balcony had nothing to sit on. There was no wi-fi. It was a long wait to get the lift as only one was working.

Stayed 3 nights in Jan 2026

2/10 Terrible

Betsaida

Travelled with family

4 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel is in deplorable condition. Three cockroaches appeared in the room just as we were going to sleep. Since it was late and the hotel is divided into two properties, we had to stay overnight. The next day, I requested a room change because I had paid for two nights, and the receptionist offered to spray insecticide. After insisting, she finally moved me. And that's not even mentioning the condition of the blankets and the overall cleanliness of the room and bathroom. I will never return to this filthy place.

Stayed 2 nights in Dec 2025

2/10 Terrible

Matthew

Travelled with family

4 Jan 2026

Disliked: Cleanliness, amenities, property conditions & facilities

The "deluxe" two bedroom apartment was tiny. Not even enough room in the main bedroom for two bedside tables. The shower head was about perfect for a 5ft person, otherwise it is way too low. The lifts were terrible with waits of up to 10 minutes. The entire building is dirty and smelly. But worst of all, the balcony door had no way to lock it. We had to jam a chair in it to ensure it was closed. Very very poor, do not recommend to anyone.

Stayed 3 nights in Jan 2026

4/10 Poor

Amy

Travelled with family

1 Jan 2026

The rooms were definitely not what was advertised on the site. The mattresses were stained, mould all through the bathrooms and the sofa bed was like a rock. The bedspreads were thin and gross. Would never stay there again or recommend anyone stay there till they do some major renovations.

Stayed 8 nights in Dec 2025

6/10 Okay

Emma

21 Dec 2025

Stayed 1 night in Dec 2025

6/10 Okay

Ellie

21 Dec 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

The rooms are a bit old and worn but it was clean and the bed was so comfy! Checking in took a while as the man seemed to be quite distracted and clumsy which seemed off. Although for the price and facilities (parking, pool & gym) it’s a great place to stay!

Stayed 1 night in Dec 2025

8/10 Good

Oanh

Travelled with family

20 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room is small and average. Its a budget hotel, nothing is fancy. The pool is outside and cold water, surrounding by other apartments so its very hot. The pool is 1.3m depth all way through and have sign for no kids under 18, definitely not suitable for a family. Room is clean, location is great. If you don't spend much time in the room and just for sleep, its for you and worth the money. If you want to spend time and enjoy the room, this is not for you. Staff is nice and friendly.

Stayed 2 nights in Dec 2025

6/10 Okay

Kellie

Travelled with family

15 Dec 2025

Liked: Room comfort

The whole place needs a good deep clean...

Stayed 1 night in Dec 2025

10/10 Excellent

REMY

14 Dec 2025

Stayed 1 night in Dec 2025

2/10 Terrible

julie

11 Dec 2025

Disliked: Cleanliness, property conditions & facilities

Room was very dirty,got moved to another room but that was just as bad, lucky it was only for two nights have always stayed there but unfortunately I think it will be the last time we book with them

Stayed 2 nights in Dec 2025

2/10 Terrible

Brock

10 Dec 2025

Liked: Amenities

Disliked: Cleanliness

This was the second time staying at Arrow on Swanston; there won't be a third. I was chilling on my bed around midnight when I thought I saw something out the corner of my eye. I put it down to being tired. About 10 minutes later, I got off my bed to get a drink, and as I was approaching the fridge, a mouse came running out across my path and ran under the fridge. It scared the you know what out of me I went down to reception. The guy there was watching something on his phone and didn't notice me at first. I asked if I could get a room without mice. He activated another room's keycard and asked me to go look at the room and if it was suitable then I could switch rooms. I get to the new room, (on the 6th floor, my original room was on the 1st floor) and the keycard doesn't work. So I have to go back and tell him that the keycard didn't work. He kind of acted like he didn't believe me. He again waved the keycard over whatever activates it and said it should work now. I check out the room, it looks ok. I go back to the original room, get my things and settle into the new room. The next morning when checking out the lady at the desk asked how my stay was. I said 'So, so". She asked "Why?" and I mention the mouse and having to change rooms. She somewhat apologised. Throughout the whole thing, I got the impression that having a mouse in your room is a common thing, as they didn't seem overly concerned. They also never once offered any kind of discount. Avoid unless you're a cat.

Stayed 1 night in Dec 2025

2/10 Terrible

Olga

Travelled with family

8 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Terrible place, choose another one! We were settled on the fourth floor and when we entered the room, we immediately wanted to escape from there. Very dirty and depressing room, with cockroaches!!!!!! We were relocated to another building for one night, but it wasn't better there, it was dirty and there were cockroaches even in the bedroom, I couldn't sleep, afraid that they would go out crawling in bed. As soon as you get out of the elevator, it's like you're in a horror movie, everything is very old and dirty. The next day we were given another room on the ninth floor, it was better, cleaner and without cockroaches. So if you're staying at this hotel, ask for rooms starting from the seventh floor. The only thing that was good in this place was the cafe, they cooked very tasty and served well.

Stayed 4 nights in Nov 2025

6/10 Okay

Nelly

8 Dec 2025

Stayed 2 nights in Dec 2025

8/10 Good

Andrew

Business traveller

3 Dec 2025

Liked: Cleanliness

Basic amenities, but reasonably quiet, good and efficient check-in. Great location.

Stayed 1 night in Dec 2025

2/10 Terrible

Nicole

Travelled with family

30 Nov 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Booked a 2 x 2 bedroom penthouse apartments. Upon check-in we went to the rooms. They were only 1 bedroom with a double bed shoved in the main area (1 apartment) and the other apartment had 2 double beds in the bedroom with a single bed in the lounge room. Very disappointed. There is also permanent residents living in the complex, some of which smoke in the balconies. Prior to coming, we attempted to contact the property by phone and email with no success. We now know from our experience, it should have alerted us to what was to come All in all very disappointing. Wouldn’t stay there again.

Stayed 1 night in Nov 2025

8/10 Good

Wayne

29 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Close to CBD. Tram stop right outside. Close to mall. Plenty of food options nearby. Hotel was clean. Staff were friendly and helpful.

Stayed 7 nights in Nov 2025

2/10 Terrible

Shaun

27 Nov 2025

Disliked: Cleanliness, property conditions & facilities

Took well over an hour to check in as people were complaining about cockroaches and mold and wanted to move room and then they gave me the wrong room, not what I booked, so when I come back down to reception someone else was complaining for about half an hour about staff removing their baggage and items from their room without approval or any notice because the room was getting maintenance done. The manager handled it very poorly instead of agreeing and apologising. Their argument went on and on and on. While another three travellers queued up behind me. Waiting These rooms also look nothing like what is advertised

Stayed 3 nights in Nov 2025

8/10 Good

Robert

Travelled with partner

23 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was quite comfortable. We stayed for a week. It was very convenient for visiting the attractions in Melbourne. The reception staff and housekeeping staff were wonderful. It was explained to us that towels would be changed every three days. With the exception of the weekend, housekeeping provided fresh towels every day. I should point out a small issue. I had booked a deluxe one bedroom apartment but was provided a studio apartment. When I queried this with reception, they checked with their superiors but explained that this was what they provided for a one bedroom apartment. So be aware that the photos of the rooms are not what you will get.

Stayed 7 nights in Nov 2025

8/10 Good

NICHOLAS

22 Nov 2025

Stayed 2 nights in Nov 2025

2/10 Terrible

Michael

Travelled with family

20 Nov 2025

Disliked: Cleanliness, amenities

The room was unhygienic - floor was sticky with grime and dirty. Looked and felt like it had not be cleaned in at least a week. Spoke to reception who just said that it was cleaned every day so it wasn't an issue. The hallways getting to the rooms were consistently unclean - litter, garbage bags etc. Took over 3 weeks and lots of emails for them to return the bond. Literally the only positive was location.

Stayed 2 nights in Oct 2025

8/10 Good

Elsa

15 Nov 2025

Liked: Cleanliness, amenities

When i first entered the smell of cigarette and i asked to transfer room of which the receptionist obliged so it was all good

Stayed 4 nights in Nov 2025

8/10 Good

Camille

14 Nov 2025

Liked: Cleanliness, amenities

Staff were helpful.

Stayed 3 nights in Nov 2025

8/10 Good

Peter

13 Nov 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Oct 2025

8/10 Good

Lee

12 Nov 2025

Liked: Cleanliness, room comfort

Bring your own pillows

Stayed 1 night in Nov 2025

Arrow on Swanston

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About this property

Arrow on Swanston

Property amenities

Pool/Spa

Internet

Parking and transport

Family friendly

Restaurants on site

Kitchenette

Dining

Bedrooms

Bathroom

Living spaces

Entertainment

Outdoor areas

Laundry

Work spaces

Comfort

Pets

Suitability/Accessibility

Services and conveniences

Location highlights

Things to do

Safety features

General