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Best Western Melbourne City

3.5 star property

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Photo gallery for Best Western Melbourne City

Property amenity
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area | Individually decorated, individually furnished, soundproofing
Lobby
Reception
Courtyard Room | Individually decorated, individually furnished, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Room service

Explore the area

View in a map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, SEA LIFE Melbourne
    ‪3 min walk‬
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3

View all photos for Matchbox

Matchbox | Individually decorated, individually furnished, soundproofing

Matchbox

8.0 out of 10
Very good
(57 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | Individually decorated, individually furnished, soundproofing

Standard Twin Room

7.6 out of 10
Good
(24 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox

Shoebox | Individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(72 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | Individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Shoebox Room

Individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Apartment with Terrace

Individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2

Rooftop Apartment

  • Sleeps 2

Matchbox

  • Sleeps 1

View all photos for Courtyard Room

Individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2

Single Room

  • Sleeps 1

Similar properties

Exterior
Great Southern Hotel Melbourne
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.1 out of 5, Very good, 2,410 reviews
The price is €56
includes taxes & fees
1 Jan - 2 Jan 2026
Great Southern Hotel Melbourne

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, 5-minute walk to Melbourne Convention and Exhibition Centre
A restaurant, a rooftop terrace and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Change of towels is available on request
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and change of towels can be requested.

Best Western Melbourne City's great location gets high marks from our customers. During your stay, you're just a quick walk from Collins Street. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes on foot from Crown Casino
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Stubby – This restaurant serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 379 out of 1005 reviews
Rating 8 - Good. 406 out of 1005 reviews
Rating 6 - Okay. 144 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 28 out of 1005 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

James

Stayed 1 night in Sep 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Racheal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and clean. Small rooms but perfect for price. Friendly helpful staff. Would definitely stay here again.
Stayed 1 night in Sep 2025

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Mischa, Cardigan Village

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was neat with a charming window and the bathroom was compact and very clean.
Stayed 1 night in Aug 2025

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very convenient to the train station, Marvel Stadium and the Casino. The staff were very nice and friendly. I booked a small room (happy to pay a cheaper price) as it was only me and I was only staying for one night. I had all that I needed and I felt safe knowing that the external doors were locked at 10pm at night with staff still on duty. Will certainly book there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Bella

Stayed 1 night in Sep 2025

8/10 Good

Rachael duck

Stayed 2 nights in Aug 2025

6/10 Okay

Armin

Business traveller
Liked: Amenities
It was ok hotel , clean and safe but it was very noisy specially early morning. With the sound of train passing by next to the hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

jimmy, Binan

Travelled with partner
Ok
Stayed 14 nights in Jul 2025

6/10 Okay

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of The Best Western was spot on for walking and transport. The room was a decent size however the bathroom left alot to be desired. You could bearly move, there was no room between the toilet the hand basin and the shower door was so tiny a large person would have trouble getting in and move around, the hand basin was so tiny, when you washed your face or brushed your teeth the water went all over the floor. Very dissapointing.
Stayed 4 nights in Aug 2025

8/10 Good

Mischa, Cardigan Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always liked the location and style here.
Stayed 1 night in Aug 2025

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We liked the convenience - where it’s situated. Very good price - low rate. Very clean & tidy. A good, in-house, restaurant available. Our room faced Spencer St so we could hear the trains all night. Our bed was 2 singles pushed together & the bathroom was very small. Overall though we would definitely stay at Best Western again.
Stayed 1 night in Aug 2025

4/10 Poor

Siya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room doesn’t get cleaned. A lot dust one the self and table. Doesn’t vacuum the floor. The faucet blast the water in the very small bathroom and your clothes. The shower wall and floor is slippy. Feels like no cleaning at all.
Stayed 4 nights in Aug 2025

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in Aug 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how the brickwork was used inside
Stayed 3 nights in Aug 2025

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good

Staff were friendly and check in was quickly. Room was clean and comfortable with basic amenities. Overall stay was good and may come back again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff Very helpful and professional
Stayed 3 nights in Aug 2025

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Idle location for events at exhibition centre
Stayed 6 nights in Jul 2025

10/10 Excellent

Nils Erik Kristoffer

Stayed 1 night in Aug 2025

8/10 Good

Victoriano

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very good stay in an affordable hotel.
Stayed 5 nights in Aug 2025

6/10 Okay

Alex

Liked: Cleanliness

Good, but small and noisy based on location.

Good budget friendly, but rooms pokey and trains bloody noisy!
Stayed 1 night in Aug 2025