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Metro Apartments on Bank Place

4.0 star property

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Photo gallery for Metro Apartments on Bank Place

Point of interest
A row of blue bicycles with "Melbourne" branding, parked in a line on a sidewalk.
A bed with white bedding and two red pillows.
A building with a stone facade, large windows, and a red sign above the entrance.
A sign reading "Historical Bank Place 1837" mounted on a metal post.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
18 Bank Place, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, SEA LIFE Melbourne
    ‪7 min walk‬
  • Place, Queen Victoria Market
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Studio Queen Apartment

A bed with white bedding and two red pillows.

Studio Queen Apartment

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for One Bedroom Apartment

A bed with white bedding and two red pillows.

One Bedroom Apartment

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Metro Apartments on Bank Place

This smoke-free hotel features concierge services, laundry facilities and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe. Weekly housekeeping is available.
Metro Apartments on Bank Place offers 13 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Melbourne hotel provides complimentary wireless Internet access. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Metro Apartments on Bank Place, you're just a quick walk from Melbourne Central. Features include free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of SEA LIFE Melbourne and Melbourne Central
As a guest of Metro Apartments on Bank Place, you'll find tour/ticket assistance, concierge services, and laundry facilities. Public spaces have free WiFi. Metro Apartments on Bank Place also features a front desk safe and a lift.

This 4-star Melbourne hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking for AUD 25 per day; reservations required; discounts available

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 1906
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Hob
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 1.8 per cent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 5:00 PM) and Saturday - Sunday (noon - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 25 per day (1312 ft away)
  • Bed sheets fee: AUD 60 per bed, per week (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 1.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Bank Place
Bank Place Apartments
Metro Apartments Bank Place
Metro Apartments Bank Place Melbourne
Metro Bank Place
Metro Bank Place Melbourne
Metro Apartments On Bank Place Hotel Melbourne
Metro Apartments Bank Place Apartment Melbourne
Metro Apartments Bank Place Apartment
Metro Apartments on Bank Place Hotel
Metro Apartments on Bank Place Melbourne
Metro Apartments on Bank Place Hotel Melbourne

Metro Apartments on Bank Place Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 285 out of 1000 reviews
Rating 8 - Good. 446 out of 1000 reviews
Rating 6 - Okay. 166 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Phil

Liked: Staff & service, amenities
Convenient and tidy place to stay with good location
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants near by were great. Loved the Roti Bar!
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

glenn

Liked: Cleanliness, amenities, property conditions & facilities
Was perfect for our stay. In the heart of the city with everything in walking distance.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to dining, theatre, shopping and the Tram
Stayed 7 nights in Jul 2023
Verified

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment, very comfortable for 2 adults.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self-contained apartment had everything needed for 6 day stay. Great location near bars & restaurants. Friendly & helpful Manager. Would definitely stay again.
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

This was the perfect location for us. Very easy instructions and communication. We found the room had everything we needed for our stay.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the front office/reception fellow couldn't have been more helpful. The room was clean and the handyman wandering about doing jobs was also very pleasant. Great value hotel!
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely studio apartment that is well equipped and conveniently located.
Stayed 8 nights in Jan 2024
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were exceptionally clean and had everything from a dishwasher, washing machine/dryer, heater. Close to southern cross station and multiple tram routes, lots of shopping and dining options and to top it off the staff are so personable and professional!
Stayed 6 nights in Aug 2022
Verified

6/10 Okay

Tracy

Liked: Amenities
Disliked: Cleanliness
Good location. Bathroom could do with renovation.
Stayed 3 nights in May 2023
Verified

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Clean, basic apartment.
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Easy checkin and checkout. Nice and clean but smaller than led to believe in pictures. No milk provided even though tea and coffee were.
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy at night. Whilst convenient to town, the loud music from a nearby nightclub or pub went on until 3am on Friday and 4am on Saturday. Rundown but OK for the price, the only real drawback was the noise. Staff on check-in were very friendly and helpful.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Melbourne!

Great location in the CBD! Very close to many sights and shops. But because of that, there were some nights where there was loud noise at night/in the morning. Wasn't too much of a problem for me. The room was very cozy and had everything I needed. It did get stuffy at times though. Overall, the place is good for those wanting to keep to themselves and have an apartment-style vibe.
picture of living room area
Stayed 8 nights in Nov 2022
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities
Property is located on the fringe of the CBD. walking was easy. Trams in the area are free. Restaurants within 100 Metres. Facilities within the apartment were very good. Shower was very small and the extractor fan sounded like a jet taking off and operated when the light was turned on. Overall we were happy with the apartment.
Stayed 4 nights in Aug 2023
Verified

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is decent but there are pubs downstairs that make a fair bit of noise on a Fri/Sat Night. The room we stayed in needed some repairs and a refreshment. The sink tap was loose and wobbly and was barely usable. The toilet wasn't super clean and the toilet paper was one ply. The pillow was also poor quality and extremely flat and the bed was pretty soft. Overall it was average at best and wouldn't stay again
Stayed 2 nights in Mar 2023
Verified

6/10 Okay

Thomas

The property was overall basic and spacious, and achieved what I required, somewhere to rest my head, in a quiet location. The door to the balcony was locked without the ability to utilise it, and all other windows were locked shut without the ability to obtain fresh air in the apartment. The window in the kitchen did not have a full set of blinds, which was a little unnerving for one who wants privacy. A number of other items did stand out throughout the apartment. However at the end of the day, if the price is right I would consider returning to spend another night.
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Joanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
was given one room, but this had a fuse box that was making noise, so I asked to move. They moved me and advised that the new room was "noisy" but I was not told that the noise came from a nightclub and that the noise could go on till 4.30am. If they had, I would have stayed in the first room. Shelves where glasses stored had not been cleaned in either room for weeks. Bed in the second room had a leg missing. I would not recommend and I would not return.
Verified

4/10 Poor

Dimitry

Liked: Amenities
Disliked: Staff & service
Terrible experience with early check in, wasted 3 hours because reception didnt make arrangements for us to pick up keys.Prior to that contacted us urgently requesting for payment to be made asap or risk reservation being cancelled, because reception is unmanned at weekends. Requested for early check in made, but no details sent. Not possible to connect to out of hours mobile, no response to voicemails and messages via Wotif. Another couple arrived with same issue and local residents stating "people wait by the door a lot". Rooms are average, shower does not have an easy to locate midzone between freezing and scorching which means showers are not an experience they need to be and extraction fan is loud enough to disrupt sleep if light is used overnight. Very dusty aircon unit and missing some cabinet door handles. Overall average and probably would not have minded, given it was chosen for location, but very poor service let it down in the end and has negatively flavoured the stay.
Stayed 2 nights in Aug 2023
Verified

4/10 Poor

Kegan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After i booked i had to contact MadeComfy multiple times as I received multiple emails saying I need to provide my license otherwise my booking would be cancelled (I had done so weeks earlier but had to do manually as any link sent never worked and had someone else's name on it. I requested the invoice so I can review breakdown and see whether a deposit was taken and to make payment from an updated account. I asked for this over 2 weeks in advance and still haven't been provided the invoice, rather being billed to the account i was trying to udpate. When I arrived to the property I requested a second key, for the soap and conditioner to be filled (they were empty) and followed up again on the invoice/deposit. I am now home 10 days after the email and still haven't received any response
Stayed 8 nights in Jan 2024
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Location ideal in an average apartment.

Staff very obliging, apartment cleaned. Decor is tired and cluttered and the lounge was stained
Stayed 4 nights in Nov 2022
Verified

10/10 Excellent

bronwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, had a great stay. Apartment was perfect for the two of us, and the location made it so easy to walk around Melbourne. Some fantastic bars within a few metres. Check in was very pleasant, and prior correspondence to confirm our booking was fantastic. We had stayed here pre-covid, and we will certainly stay again next time we are in Melbourne.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations. Did not not expect a fully serviced apartment in the heart of the city. Close to trams and shopping district.
Stayed 1 night in Apr 2022