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Reef Yucatan Hotel and Convention Center All Inclusive

3.0 star property

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Photo gallery for Reef Yucatan Hotel and Convention Center All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Down duvets, bed sheets
Sun deck
Games room
Snack bar

Reviews

7.6 out of 10
Good

Popular amenities

  • On private beach
  • All-inclusive
  • Bar
  • Pet-friendly
  • 24/7 front desk

Explore the area

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Km. 35.6 Carretera Progreso-Telchac, Telchac Puerto, YUC, 97407
  • Place, Xcambó
    ‪16 min drive‬
  • Place, Telchac Puerto Park
    ‪21 min drive‬
  • Place, Telchac Puerto City Hall
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Garden View

Down duvets, bed sheets

Standard Room, 2 Queen Beds, Garden View

8.0 out of 10
Very good
(25 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Garden View

Down duvets, bed sheets

Standard Room, 1 King Bed, Garden View

8.2 out of 10
Very good
(14 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View | Beach/ocean view

Premium Room, 1 King Bed, Ocean View

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View

Premium Room, 2 Queen Beds, Ocean View | Beach/ocean view

Premium Room, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Sea View

Down duvets, bed sheets

Standard Room, 1 King Bed, Sea View

7.4 out of 10
Good
(6 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Ocean View

Standard Room, 2 Queen Beds, Ocean View | Down duvets, bed sheets

Standard Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Reef Yucatan Hotel and Convention Center All Inclusive

Beach hotel with 2 restaurants and private beach
At Reef Yucatan Hotel and Convention Center All Inclusive, spend the day on the private white sand beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 2 restaurants.
Reef Yucatan Hotel and Convention Center All Inclusive offers 135 air-conditioned accommodations with free toiletries and a ceiling fan. Rooms open to balconies. Beds feature down duvets. Smart televisions come with cable channels. Bathrooms include baths or showers. Housekeeping is provided on a daily basis.
A private beach and an outdoor tennis court are featured at the hotel. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Reef Yucatan Hotel and Convention Center All Inclusive. During your stay, you'll be close to Xcambó. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at Maalob Hanal, a buffet restaurant that serves international cuisine
  • Take a swim in the outdoor pool
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, an outdoor tennis court and basketball
  • 9 minutes by car from Xcambó
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Reef Yucatan Hotel and Convention Center All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Reef Yucatan Hotel and Convention Center All Inclusive such as a complimentary children's club, an outdoor pool and a children's pool.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers outdoor tennis courts, a garden and a terrace. Self parking is free.

This 3-star Telchac Puerto hotel is smoke free.

Maalob Hanal – This buffet restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.
Balche Hanal – On-site rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at Reef Yucatan Hotel and Convention Center All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Tennis
Volleyball

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Balche Hanal
  • Maalob Hanal

Things to do

  • Basketball
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 12 buildings
  • 3 floors
  • Banquet hall
  • Built in 1998
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Smart TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Beach

Access methods

Staffed front desk

Pets

  • Pets: MXN 750 per pet, per stay, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 750 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Reef Yucatan All Inclusive Hotel
Reef Yucatan All Inclusive Hotel Miramar
Reef Yucatan Miramar
Reef Yucatan All Inclusive Hotel Telchac Puerto
Reef Yucatan Telchac Puerto
Reef Yucatan
Reef Yucatan All Inclusive Telchac Puerto
Reef Yucatan All Inclusive
Reef Yucatan All Inclusive Hotel Convention Center
Reef Yucatan Inclusive Telcha
Reef Yucatan Hotel Convention Center
Reef Yucatan Hotel Convention Center All Inclusive
Reef Yucatan All Inclusive Hotel Convention Center
Reef Yucatan Hotel and Convention Center All Inclusive Hotel

Reef Yucatan Hotel and Convention Center All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 275 out of 777 reviews
Rating 8 - Good. 223 out of 777 reviews
Rating 6 - Okay. 135 out of 777 reviews
Rating 4 - Poor. 78 out of 777 reviews
Rating 2 - Terrible. 66 out of 777 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

RAFAEL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
La comida no buena el snack malo El restaurant horarios muy limitados No tienes para dejar baucher para cargos extras
Stayed 1 night in Aug 2025

4/10 Poor

Eduardo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old. Terrible condition. Terrible service. Dirty. No beach.
Stayed 5 nights in Jul 2025

8/10 Good

Alejandra, IRVING

Stayed 2 nights in Jul 2025

4/10 Poor

Irma

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There was water shut-down due to pipe burst. The electrify failed (went off) 3 times. Management did not wanted to refund or modify my booking.
Stayed 3 nights in Jul 2025

6/10 Okay

eliseo

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Frank

Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, amenities
I loved it, very clean, the staff was super friendly and the food was delicious. Definently coming back.
Stayed 2 nights in Jul 2025

4/10 Poor

Paulina

Stayed 4 nights in Jul 2025

8/10 Good

Cindy Brooks Parks Cassandra, Morrisville

Travelled with group
Liked: Property conditions & facilities
The property was really nice clean and staff was great. There was hardly anyone who spoke English. I guess I need to really learn Spanish..
Stayed 3 nights in Jun 2025

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
The property could be very special but, looks like the owners have not done any renovations for years. No access to the beach because of erosion. The rooms lacked decor. The buffet was undesirable. Cold food and lack of choices. The staff was wonderful though. Very friendly.
Stayed 1 night in Jun 2025

6/10 Okay

Alfonso Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
El hotel hace muchos años debió de ser muy bonito, ahora está muy descuidado oxidado, no funciona la puerta de la terraza se nos apagó el aire acondicionado en la madrugada y no pudimos dormir por el calor, la comida mala , en general amarga experiencia
Stayed 5 nights in May 2025

8/10 Good

Grisel Amanda

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Excelente muy amables solo revisar que las puertas y ventana que da al mar no tienen cerraduras están rotas
Stayed 2 nights in Apr 2025

10/10 Excellent

José Luis

Travelled with family
Excellent outstannding quality service
Stayed 1 night in Apr 2025

10/10 Excellent

Arturo

Stayed 8 nights in Mar 2025

6/10 Okay

Nastassja

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Miguel Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alberca

En general bien, solo unos detalles con la alberca
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Sonia

Liked: Staff & service, property conditions & facilities
No tiene playa
Stayed 2 nights in Feb 2025

8/10 Good

María, Hawthorne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. Nice ocean views that what I book with you…. but needs a lot of attention like cleaning maintenance and the enter to the property is to bad a lot of holes to get in to the property. At least make a drive way. Food was ok. But coffee on a foam cup?? Really?? Drinks really bad.
Stayed 2 nights in Mar 2025

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Christian, Bahia de Banderas

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Doris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Carlota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Carina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I rate this property low due to the lack of cleanliness, attention from staff, and accountability. We stayed longer due to family and activities we wanted to do in the area but even before arrival to the property the front desk never picked up thier phone. We even arrived and called the front desk and noticed that the receptionist was ignoring incoming calls. Also, beware of the lack of cleanliness within the rooms. After being checked in we proceeded to our room to find a large spider with web all over the room. I did address this with the front but I was met with push back instead of moving me to a clean room. After back and forth I was able to move to a different room. Within this room I found a bed bug and cockroach, mind you it was my finally day so no further room change was made. Also, when speaking to the front desk very little was done to take accountability and provide excellent customer service without having to push for the hotel to address my needs. I believe this hotel is not a good option and you should spend your money elsewhere, where you matter to the hotel.
Stayed 5 nights in Feb 2025