6/10 Okay
Andrea
Travelled with partner
1 Sept 2025
Positives, close walking distance to Atlantis, excursions and Margaritaville. Water park access was nice and overall the property and room were clean. Food was mediocre. Service was hit or miss. We weren’t given our VIP welcome gift at check in (the people in front of us received it) when we went back later and asked for it, we were questioned about it as if we were lying about not receiving it. The gift was a few coupons. Service was good or really bad depending on who was around. A few employees were friendly and a few were borderline rude. Smoke alarms went off randomly. The first time that we mentioned the smoke detectors going off in our room they came and “fixed” it. The next night the smoke alarm went off at 3am and 3:20am. Mentioned it the next morning and when we returned they had completely removed the smoke detector.
Andrea
Stayed 6 nights in Aug 2025


























