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HGU New York

4.0 star property

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Photo gallery for HGU New York

King Standard | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Terrace/patio
Exterior
2 bars/lounges
Fireplace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
34 East 32nd Street, New York, NY, 10016
  • Empire State Building
    ‪3 min walk‬
  • Macy's
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

HGU New York

Beaux Arts hotel with bars/lounges and 24-hour front desk
This smoke-free hotel features a restaurant, 2 bars/lounges and valet parking. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and express check-in are on-site.
HGU New York offers 90 air-conditioned accommodations with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. This New York hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and complimentary newspapers.

Our customers tell us that they can't get enough of the great public transport around HGU New York. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, 2 bars and a restaurant are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute walk from Empire State Building and 7 minutes on foot from Madison Square Park
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury HGU New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.
HGU New York has a restaurant on site.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Arabic, Chinese (Mandarin), English, French, Japanese, Korean, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 60 per night)

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 bars/lounges
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Beaux Arts architecture
  • Built in 1905
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 30 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Valet parking fee: USD 60 per night
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Grand Union New York
HGU New York Hotel
Grand Union New York
Grand Union Hotel New York
Grand Union New York City
HGU Hotel
HGU New York
HGU New York Hotel
HGU New York New York
HGU New York Hotel New York

HGU New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 459 out of 1000 reviews
Rating 8 - Good. 262 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing
Stayed 3 nights in Nov 2024

10/10 Excellent

Brittney

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

carrie

Travelled with family
Liked: Cleanliness

Needs some help

I like the hotel, room/bed/pillows were nice. But the heat and phone did not work at all. I notified front desk, who sent engineer, but nothing was fixed, for 3 days. Luckily there was a small space heater and light blanket provided or it would have been way too cold. I think it’s dangerous not to have a working phone in the room. Cafe/food was nice.
Stayed 3 nights in Feb 2025

6/10 Okay

Ege

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

adam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
heat did not work. floor was seperarated. could hear every and anything outside and we stayed on the 8th floor.
Stayed 3 nights in Feb 2025

8/10 Good

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
No smart tv. Limited ventilation, windows are extremely small. No room service. I don’t know why it’s part of SLH, this hotel is not luxurious. But overall, the hotel is good.
Stayed 3 nights in Feb 2025

8/10 Good

R Allen

Business traveller
Liked: Cleanliness, staff & service, room comfort

Borderline fatigue.

Have stayed there for about 10 yrs. Love the neighborhood, but this hotel is getting a little tired.
Stayed 6 nights in Dec 2024

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Easy walk to shops and stores as well as the train station. It’s close to Korean town but not directly in it. I’d stay here again.
Stayed 3 nights in Nov 2024

4/10 Poor

Chimere

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
There was an extremely loud screeching sound coming from the bathroom/toilet. that would go off and on throughout the day and night. The bathroom sink was stopped up in the shower pressured was nonexistent
Stayed 3 nights in Jan 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2025

10/10 Excellent

Andrea, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay- perfect location
Stayed 6 nights in Jan 2025

10/10 Excellent

Utafumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and the room was clean. The hotel is in a quiet street in a safe area. But the room was tiny and my view from the window was the back of other building. When I booked my room in November, it was listed that the check-in time was at 3pm, check-out was at noon. When I actually checked in, the check-in was changed to 4pm and was told that my check-out was at 11am. How is this possible that after I booked a non-refundable/non-changeable hotel rate which does not allow any flexibility on my part, and yet the hotel is allowed to take away 2 hours of my stay time at the hotel? Even the hotel information booklet in the room said the check-out time was at noon. Very unhappy about this. Also the resort fee is ridiculous. It does not give us guests anything extra like a credit to the cafe to spend on. Was not happy about this either.
Stayed 1 night in Jan 2025

10/10 Excellent

Slandia

Stayed 3 nights in Dec 2024

6/10 Okay

Davaadorj

Disliked: Property conditions & facilities
it’s okay
Stayed 3 nights in Dec 2024

4/10 Poor

Mariam

Liked: Staff & service
Disliked: Property conditions & facilities
Suffocating room
Stayed 3 nights in Dec 2024

4/10 Poor

Terrance

Disliked: Property conditions & facilities, room comfort

Putting the "old" in Old New York

place is way over priced for quite basic room with very few and low quality amenities; neighborhood is decent with lots of good korean BBQ places
Stayed 1 night in Dec 2024

6/10 Okay

KIMBERLY

Travelled with family
Disliked: Property conditions & facilities, room comfort

For a miniature person

The room was SOOOOO small there was literally no way to open a suitcase!!! 2 ft around the bed!!! Bathroom was bigger, but FREEZING!!!! The tile floors & even the walls were ICE VOLD - like there was no insulation
Stayed 2 nights in Dec 2024

4/10 Poor

Joselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The stay and convenience was amazing, the heaters were just not working that well.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff were great. Thanks HGU for a great holidays.
Stayed 5 nights in Dec 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service
The furniture and bedding looks like it’s been beat up . Needs updating and the tile in the bathroom was falling off and the room was especially small with a view of a brick wall . But it was overall fine , I won’t stay there again , as there were many more options in the same price range with more sq. Footage
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous visit, massive bed, room was excellent, very clean. Hall areas are quite dark
Stayed 5 nights in Dec 2024

6/10 Okay

Kevin

Liked: Staff & service

Done the job, but could have chosen better.

I struggle with Boutique hotels, especially having travelled up from a spacious Washington DC hotel before this. Also don't let the bright photo fool you, the road the hotel is down is quite narrow and dark. Check in was quick, service a bit slap dash at times when it comes to bar opening and cafe supplies. A lot of business people having open conference calls in the lounge area with no headphones on, hardly a place to just wind down. No in room hot water or guest drinks station. $6.30 for 2 cups of hot water ??? come on!!! Metro at the end of the road with very good onward links was handy, Cleaning Staff Amazing and one particular lady who was on the front desk Thursday and Friday morning went above and beyond with information and cab bookings, so some good aspects, but given the cost, didn't hit the spot for us visiting for 5 nights as a couple sightseeing.
Stayed 5 nights in Dec 2024