Beds were a little hard and uncomfortable but for the price it cannot be beat. Very convenient to Central Park, Broadway, Times Square and subway and bus lines. We flew in early in the day several hours before check in time, and while our room wasn't available for early check in they did store our luggage for us and offered tons of suggestions of things to see near by and restaurants that were highly recommended. We had same issue check out day, check out was at 11, we didn't have to leave for the airport until 5, they stored our luggage for free, saving us from having to drag it around the city on our last day. Staff was just incredibly kind and helpful!!!)