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Grey Street Hotel

3.5 star property

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Photo gallery for Grey Street Hotel

Full breakfast on weekends (GBP 15 per person)
Couples treatment room(s), body treatments, hot stone massages
Couples treatment room(s), body treatments, hot stone massages
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Castle Keep
    ‪3 min walk‬
  • Place, Chinatown
    ‪7 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

9.0 out of 10
Wonderful
(67 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

8.8 out of 10
Excellent
(13 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.4 out of 10
Very good
(21 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

9.0 out of 10
Wonderful
(29 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Bathroom | Designer toiletries, hair dryer, towels, soap

Deluxe Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Grey Street Hotel

This smoke-free hotel features a full-service spa, a bar/lounge and massage/treatment rooms. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open selected days.
The breakfast at Grey Street Hotel gets high marks from our customers. During your stay, you're just a quick walk from Bigg Market. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Full breakfast served weekends for a fee
  • Indulge with massages, reflexology or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Castle Keep and 7 minutes on foot from Tyne Bridge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grey Street Hotel offers its guests a full-service spa. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Grey Street Hotel also features a terrace, concierge services, and laundry facilities.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 8:00 AM and 10:30 AM.
Monument Bar – On-site lobby lounge.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 24 December and 26 December.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1003 reviews
Rating 8 - Good. 247 out of 1003 reviews
Rating 6 - Okay. 75 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Deborah

Excellent hotel
Stayed 2 nights in Jan 2026

6/10 Okay

Kieron

Liked: Amenities
Staff really nice and central location, but despite efforts it still looks a bit tired in the rooms. Small double beds but price is decent for what you get tbh.
Stayed 1 night in Jan 2026

10/10 Excellent

Tilly

Stayed 1 night in Jan 2026

6/10 Okay

Demi

Liked: Staff & service, amenities
Staff were lovely Bed was comfortable-but had two single beds and my boyfriend kept falling Loud noises from upstairs around 10pm then again around 8am Noticed a few marks around the bathroom sink Room smelt lovely 😁 Would definitely stay again! Brilliant price
Stayed 1 night in Jan 2026

8/10 Good

Graham

Liked: Cleanliness, staff & service
Clean, spacious room, big comfortable bed with lovely bedding. Lovely modern bathroom
Stayed 2 nights in Jan 2026

10/10 Excellent

Eddie

Liked: Cleanliness, property conditions & facilities
Exceptional !!
Stayed 1 night in Jan 2026

8/10 Good

kev

Liked: Cleanliness, staff & service
The location perfect
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Wonderful location, upgraded to a suite and lovely breakfast.
Stayed 1 night in Jan 2026

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
Room was spotless. Courteous and helpful staff. Great location.
Stayed 2 nights in Jan 2026

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As stated above, Breakfast was excellent allround.
Stayed 1 night in Jan 2026

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Graeme

Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Stayed 1 night in Dec 2025

8/10 Good

Jaron

Liked: Cleanliness, staff & service, amenities
Staff were very polite and helpful.Room was great size very clean and had everything I need. Great location.
Stayed 1 night in Jan 2026

10/10 Excellent

Sara Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service
Stayed 1 night in Dec 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't stay for breakfast. Only thing that was disappointing was there is no bar
Stayed 1 night in Jan 2026

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely city centre hotel. Room was very nice as were the staff.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and well situated. The reception staff were courteous and very helpful. I couldn’t fault anything during our stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kevin

Stayed 1 night in Dec 2025

10/10 Excellent

Natasha

Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities
The lord Armstrong suite, Was absolutely Amazing, The decor also The bed was really comfortable, Only small down side was no plug sockets bed sides, But we had the best couple of nights away & Already looking forward to our next stay!! Also The breakfasts are very tasty & loveyl lay out,
Stayed 2 nights in Jan 2026

8/10 Good

Jack

Stayed 2 nights in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Well-situated hotel with very friendly, professional staff throughout. Very clean and tidy, comfortable bed and super breakfast. My favourite hotel to stay in Newcastle city centre
Stayed 1 night in Jan 2026

10/10 Excellent

Nicci

Travelled with partner
Liked: Cleanliness, amenities
Great location, friendly staff, clean room and bathroom. Efficient and quick room service.
Stayed 2 nights in Dec 2025

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