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Grey Street Hotel

3.5 star property

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Exterior
Junior Suite | Premium bedding, in-room safe, individually decorated, desk
Full breakfast on weekends (GBP 15 per person)
Lobby sitting area
Couples treatment room(s), body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View in a map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Castle Keep
    ‪3 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Place, Quayside
    ‪10 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room

9.0 out of 10
Wonderful
(49 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(11 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.0 out of 10
Very good
(16 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Maldron Hotel Newcastle
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,001 reviews
The price is €77
includes taxes & fees
7 Dec - 8 Dec
Maldron Hotel Newcastle

About this property

Grey Street Hotel

Hotel with a full-service spa, 3-minute walk to Castle Keep
This smoke-free hotel features a full-service spa, a bar/lounge and massage/treatment rooms. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open selected days.
The breakfast at Grey Street Hotel gets high marks from our customers. During your stay, you're just a quick walk from Bigg Market. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Relax with a drink at the lobby lounge
  • Full breakfast served weekends for a fee
  • Indulge with reflexology, massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Castle Keep and 7 minutes on foot from Tyne Bridge
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grey Street Hotel offers its guests a full-service spa. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Grey Street Hotel also features a terrace, concierge services, and laundry facilities.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 8:00 AM and 10:30 AM.
Monument Bar – On-site lobby lounge.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 24 December and 26 December.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1003 reviews
Rating 8 - Good. 254 out of 1003 reviews
Rating 6 - Okay. 75 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

george

Travelled with partner
Liked: Cleanliness
We only stayed the one night our room was down a flight of stairs which was a bit of a surprise especially having to visit the loo through the night as the toilet was upstairs no good for anyone with any mobility issues there is no bar in the hotel. Another surprise, we didn't get any noise considering the location of the hotel. The bed was comfortable and had a good nights sleep
Stayed 1 night in Jul 2025

10/10 Excellent

Melenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Justine

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing room was beautiful as always love love love staying here!!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay room was clean and plenty of room .we had breakfast well worth the money
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

william, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel. Excellent breakfast. Good location. Comfortable bed.
Stayed 2 nights in Jul 2025

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort

Gone downhill

As I have stayed at this property many times , I took the option of booking a suite, big mistake only one window which was obscure glass so no daylight, a tiny shower which requires urgent updating, several other minor maintenance issues like a blocked sink etc. Worst of all was the full flight of stairs to get to the bathroom. Also was asked to pay £20 for an early check-in as we arrived at 1.30pm and would have to wait till 3pm to avoid this even though the room was available.
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, room comfort

Beautiful little hidden gem!!!

Great room .... lovely breakfast and close to surrounding shops and bars 😁
Stayed 1 night in Jul 2025

10/10 Excellent

Trish, Wigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location for the train station, the quayside and the city shopping centre. Great cafes nearby especially cafe Andaluz. Bed was a bit lumpy but room was lovely and quiet.
Stayed 2 nights in Jul 2025

4/10 Poor

Steven

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Expensive for how low in quality it was. Breakfast was terrible
Stayed 2 nights in Jul 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's central with easy access to work and station.
Stayed 1 night in Jul 2025

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely staff and great room in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great practical hotel lovely room we have stayed before & will come again
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

First time in Newcastle and this hotel was perfect, it doesn’t offer dinner but that is fine,as there are so many great restaurants very near by just 1 minute walk .We stayed in the Armstrong suite the room was a bit dark with a small window to the back of the building.It was not a problem for us ,as it was very well presented with some lovely touches. White company toiletries and spotlessly clean.From the staff on the front desk to breakfast, cleaning they were all so attentive and polite. We will definitely use this hotel again
Stayed 2 nights in Jul 2025

10/10 Excellent

Sean

Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities

GREY STREET HOTEL

Great location 5 minutes walking distance from the train station, surrounded by bars restaurants and shops perfect. Great breakfast would book again but probably go for a bigger room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Central Hotel in Newcastle-upon-Tyne

2 night stay with son and grandson. Good hotel with great location and in historic building.
Stayed 2 nights in Jul 2025

10/10 Excellent

Georgia

Stayed 1 night in Jul 2025

8/10 Good

Marc

Liked: Cleanliness, room comfort

Wee weekend away

Nice hotel great location stayed in a junior sweet which was nice maybe needs furniture upgraded the bathroom and shower was really nice great shower. But did have slight issue with drain trap not being cleaned and water not getting away. The location is a bit noisy but it’s right in centre near plenty bars
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Had a really lovely stay at the Grey Hotel, staff were super friendly, breakfast was amazing & the location is perfect!
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Susan Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent city centre hotel

Very friendly staff who went out of their way to help us enjoy our stay in Newcastle and find somewhere to eat/drink late at night
Stayed 1 night in Jul 2025

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