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Four Points Flex by Sheraton Newcastle

3.0 star property

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Photo gallery for Four Points Flex by Sheraton Newcastle

Lounge
Lounge
1 bedroom, in-room safe, desk, blackout curtains
Reception
1 bedroom, in-room safe, desk, blackout curtains

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
15 Westgate Road, Newcastle-upon-Tyne, England, NE11SE
  • St. James' Park
    ‪9 min walk‬
  • University of Newcastle-upon-Tyne
    ‪12 min walk‬
  • Quayside
    ‪13 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | 1 bedroom, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

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About this property

Four Points Flex by Sheraton Newcastle

Hotel with a bar, near Quayside
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space and a 24-hour front desk are on-site.
Four Points Flex by Sheraton Newcastle offers 98 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch LED televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us they can't get enough of Four Points Flex by Sheraton Newcastle's great location. During your stay, you're just a quick walk from Bigg Market. Enjoy features like free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a meeting room and conference space
  • Guests have great things to say about the helpful staff and the value of their stay
  • Within a 15-minute walk of St. James' Park and Quayside
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 22 square feet (2 square metres) and includes conference space. Four Points Flex by Sheraton Newcastle also features coffee/tea in common area, a front desk safe, and a television in common area.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 11.95 for adults and GBP 6.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 22 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 20 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 11.95 for adults and from GBP 6.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Sleeperz Newcastle
Newcastle Hotel Sleeperz
Newcastle Sleeperz
Newcastle Sleeperz Hotel
Sleeperz Hotel Newcastle
Sleeperz Newcastle
Sleeperz Newcastle Newcastle-upon-Tyne

Four Points Flex by Sheraton Newcastle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 46 out of 85 reviews
Rating 8 - Good. 24 out of 85 reviews
Rating 6 - Okay. 12 out of 85 reviews
Rating 4 - Poor. 2 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Shirin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was much smaller and very different than the picture on the website. The toilet and bathroom was tiny with sliding door that kept opening so no privacy when going to the bathroom if you are travelling with a companion. The general cleanliness was not bad, but you could see hair on the bed sheets. I won’t be returning to this hotel in my future visits.
Stayed 1 night in Apr 2025

6/10 Okay

Jake

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

simon

Travelled with partner
Liked: Amenities
Room was very good, lots of space although booked a larger room. Bathroom a bit small. Very convenient for station and town centre.
Stayed 6 nights in Apr 2025

10/10 Excellent

sharron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay, very relaxed. Would definitely book again!
Stayed 1 night in Feb 2025

4/10 Poor

YIM KWAN

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

thomas

Stayed 1 night in Apr 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Susan

Business traveller
Liked: Amenities
Outstanding customer service from front desk to manager to breakfast to housekeeping best hotel ever
Stayed 2 nights in Apr 2025

10/10 Excellent

Gavin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time the staff was so helpful, kind and thoughtful. It was like staying with family. Couldn't have been any better, thanks so much. Audrey and Mark the managers run a great staff. Even though the hotel was going through a renovation and name change from Sleeperz to Four Point Flex by Sheraton they made our stay comfortable and put us first and kept everything clean and tidy. We would like to thank all the staff members expecting Shannon, Ruben, Gabriel, Sebastian, Lauren, Michael, and Julie for making our week stay so welcoming. We will be back again some day. Love always from Victoria, B.C. Canada Kim and Janet
Stayed 7 nights in Mar 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great location, terrible pillows, may as well have slept on a flannel
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms. Walk to just about anywhere you need.
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms. Walk to just about anywhere you need.
Stayed 1 night in Mar 2025

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Stayed 1 night in Dec 2024

10/10 Excellent

Munir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

10/10 Excellent

Fredrique

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

elaine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Kamil, Eyemouth

Liked: Staff & service, amenities
Place it’s ok but for that’s price you can stay in betters hotels
Stayed 1 night in Mar 2025

6/10 Okay

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bed was really hard,, didn't sleep for 2 nights,, between that and constant trains going by,,had a "do not disturb" sign up on my door,,while in the shower,,was constantly door knocked by staff to put up a net curtain, they knew I wasn't happy,, about it,,but did they care ,,NO.
Stayed 2 nights in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay again at Newcastle Sleeperz when we arrived we were informed the the room had just been refurbished but was not ready for us. The management were extremely sorry and offered us free drinks while we waited which wasn’t very long and gave us time to relax. Also supplied us with a free breakfast the next day, very hospitable. The room was in great condition with brand new curtains and extremely clean as always. Large comfortable bed and compact shower area with good air conditioning. Competitive price and right next to the station !! Well recommended
Stayed 1 night in Mar 2025

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