4/10 Poor
Justin
Travelled with family
8 Mar 2025
Underwear in our Bed
We stayed at this hotel twice in the past 4 weeks. Our first experience was fine so we booked again. We got in late and went to bed quickly. The next morning my wife felt something under the sheets as we were packing up to leave. She pulled the sheets back to discover a pair of men's underwear that did not belong to our family. Shocked is an understatement. We left immediately.
We left a message with the hotel a few days ago asking them to contact us, but have not heard from them. Without an explanation from them, we can only assume our bed sheets were not changed since the previous guests. (There was also a sock in the pullout sofa bed- but we can overlook that)
Overall the hotel was not bad, but this is inexcusable. We had hoped that the hotel would respond to our message to clarify what may have happened and talk about our experience. I rarely make negative posts, but we do not want another guest to have our same experience.


Justin
Stayed 1 night in Feb 2025