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Disney Hotel Santa Fe

2.0 star property

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Breakfast and dinner served, international cuisine
Front of property – evening/night
Standard Room | In-room safe, blackout curtains, soundproofing, iron/ironing board
Garden
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

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Disneyland Resort Paris, Marne-la-Valle, Coupvray, Seine-et-Marne, 77700
  • Place, Val d'Europe
    ‪1 min walk‬
  • Place, Disney Village
    ‪12 min walk‬
  • Place, Disneyland® Paris
    ‪17 min walk‬
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)
    ‪35 min drive‬

Room options

View all photos for Standard Room

In-room safe, blackout curtains, soundproofing, iron/ironing board

Standard Room

8.6 out of 10
Excellent
(65 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Disney Hotel Santa Fe

Hotel with free local shuttle, near Disney Village
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, a free area shuttle and a free theme park shuttle are also provided. Additionally, a coffee shop/cafe, early theme park entry and theme park character encounters are on-site.
Disney Hotel Santa Fe offers 1000 accommodations with a safe and a hairdryer. Flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Disney Hotel Santa Fe. During your stay, you'll be within walking distance of Disney Village. Features include free WiFi in public areas and a free area shuttle, plus a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at La Cantina, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 12 minutes by foot from Disney Village and a 2-minute drive from Val d'Europe
  • Free theme park and local-area shuttle service
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle at scheduled times and a train station pick-up service are available for a fee. Early theme park entry, theme park character encounters, and a vending machine are also featured at Disney Hotel Santa Fe. Parking is available for a fee.

This Coupvray hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
La Cantina – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.
Rio Grande Bar – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 10 AM to 6 PM at scheduled times
  • Free area shuttle
  • Train station pick-up shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 21 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Cantina
  • Rio Grande Bar

Things to do

  • Early theme park entry
  • Shopping
  • Theme park character encounters

Family friendly

  • Children's games
  • Early theme park entry
  • Free area shuttle
  • Free theme park shuttle
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms
  • Theme park character encounters

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Accessible shuttle
  • Assistive listening devices
  • Fixed shower seat
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (99 centimetre wide door)
  • Phone accessibility kit
  • Portable bathtub seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Built in 1992
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

More

  • Ceiling fan
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note: Modifications, such as adding meal plans or park tickets, cannot be made after booking is complete.
Guests must pre-book Magical Shuttle, a transfer service from the Paris airports to the hotel. For more details and to book transfer service, contact Magical Shuttle service directly.
Guests who are planning to visit Disneyland® Paris must register tickets or purchase dated park tickets in advance of travel due to the park’s limited capacity. Park entrance tickets are not available for sale on-site.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 for adults and from EUR 14 for children
  • Airport shuttle fee: EUR 23 per person (one-way)
  • Airport shuttle fee per child: EUR 10 (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Disney's Hotel Santa Fe®
Disney's Hotel Santa Fe® Coupvray
Disney's Santa Fe®
Disney's Santa Fe® Coupvray
Disney's Santa Fe® Hotel
Disney's Hotel Santa Fe Coupvray
Disney's Hotel Santa Fe
Disney's Santa Fe Coupvray
Disney's Santa Fe
Disney's Hotel Santa Fe
Disney Hotel Santa Fe Hotel
Disney Hotel Santa Fe Coupvray
Disney Hotel Santa Fe Hotel Coupvray

Disney Hotel Santa Fe Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 467 out of 1010 reviews
Rating 8 - Good. 341 out of 1010 reviews
Rating 6 - Okay. 107 out of 1010 reviews
Rating 4 - Poor. 56 out of 1010 reviews
Rating 2 - Terrible. 39 out of 1010 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Disliked: Staff & service

Adequate accommodation

Basic hotel that needs a bit of a refresh. Adequate accommodation though as you only need the facilities to sleep in as you spend most of the time in the Parks. No tea or coffee facilities in your room and the vending machine that you can use once a day, is often out of order.
Stayed 1 night in Aug 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness
The property was generally good. Limited food options, a food court arrangement like disneyworld would have been better. Some of the staff were not really helpful and looked like they didn’t want to be there. Didn’t really feel the magic that Disney stands for
Stayed 1 night in Aug 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time at the santa fe hotel, our son who is a disney car nut couldn't get enough of the hotel. The bus to and from the hotel to the disney parks was so handy but you could also walk to them in 20 minutes and was a lovely walk . All in all this is a great option as compared to the other disney hotels this is a great price with most of the options of more expensive hotels in the area
Stayed 3 nights in Aug 2025

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed for our trip
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The breakfast was always cold. And really wasn’t worth the money paid for it. Staff were accommodating and when they realised there was 2 groups on a separate booking they put us close together. The only other issue was they put us upstairs when we had an 8 month old in the party which we obviously had a pram for this made it difficult trying to get up and down the stairs.
Stayed 3 nights in Aug 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2025

10/10 Excellent

Patty

Liked: Cleanliness, amenities
It was great
Stayed 1 night in Aug 2025

8/10 Good

Julie

Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible - would not recommend

I would definitely not stay again. No air con in the 35 degree august heat. Rooms unbearably hot. No shower curtain when we arrived, have to wait 3hrs for one to arrive. Beds were rock hard. No fridge. Towels were thin and cheap. Staff not helpful on reception when asking about shower curtain - kept saying they would call back but didn’t. Cleaning staff unfriendly and unhelpful. The one (!) refillable drink station was broken - only letting hot water out. Said someone was coming to fix it but didn’t happen over our 2 nights. This surely would be a priority in the extreme heat? Any normal Starbucks give ice water if you ask for it, not here. They were charging for tap water!!!!! Hotels advice was to “use toilet water”. Yes those exact words. The only positive was plenty of car parking spaces, Disney gift shop and close to parks (15-20m walk - half of which was through Disney village). Sorry, but France just don’t have the customer service and amenities like America can provide for Disney. France gives Disney a bad rep for customer service.
Stayed 2 nights in Aug 2025

10/10 Excellent

Emma

Travelled with family
Liked: Staff & service, property conditions & facilities
We need a kettle and fridge in the room
Stayed 2 nights in Aug 2025

8/10 Good

Karen

Stayed 2 nights in Aug 2025

6/10 Okay

Susan

Stayed 3 nights in Jul 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel I’ve ever experienced

Do yourself a favor and book into Hotel New York the Art of Mavel to start your Disney experience the right way. The entry experience to Sante Fe was less than magical and more like entering a desert hell. When we got to the room with no air conditioning, dirty sheets and fire alarm testing that went on for half an hour we complained and luckily got the privilege of paying double just to get out! This entire hotel complex needs to be leveled.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rebecca

Amazing
Stayed 3 nights in Aug 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely themed, walkway to the parks was easy, good breakfast, staff were excellent
Stayed 2 nights in Jul 2025

4/10 Poor

khalil

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not the cleanest A tuna sandwich from the bar got me sick for 2 days 5 stars to the staff and the service Convenient shuttle bus to Disney Free parking just near the room.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for Disney

Reception helpful, great budget Disney hotel, shuttle very easy. Room cleaned every day. Starbucks and Disney shop on site.
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful trip and room

Wonderful hotel with great theming. Room was clean and well looked after. Basic as its a 2* hotel, but plenty of room and amenities for just myself. Before travelling I was concerned about temperature as the hotel does not have air conditioning. But I was pleasantly surprised. Air con would have been better, but with me leaving curtains closed in the day, then opening the window in the evening and having the fan on in the evening and at night I slept comfortably despite the heatwave. My room was well located being only about 3mins from the main reception and shop area, but also right on the path to the parks. In total it took just 8minutes to reach the Disney Village and only 18minutes to get to the park entrance. Tickets were included in my booking and it was super easy to add the booking to the Disneyland Paris app so I could get my MagicPass and book restaurants etc.
Stayed 3 nights in Jul 2025

10/10 Excellent

Marco Mauricio Martin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property feels dated compare to US Disney properties, but the staff is great, friendly and helpful. Food was just ok. It’s quite a walk from the parks and the shuttles can be crowded.
Stayed 1 night in Jul 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Reena

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Horrific experience at check in - the lady kept cutting me off and not listening. I had some issues with my park tickets and she very rudely told me she can’t help. We moved rooms THREE times! First time stains on the bed and floor. Second time the cast member came in with us to check it was ok and she too said that it smelt very bad. Third time…. And the worst time… bed bugs! I’m so sad because I always stay on site with Disney but this time was such a huge disappointment. The staff were rolling their eyes at me and I felt like such an inconvenience to them. I appreciate it’s a budget hotel but a clean bed is all I ask for and I didn’t even get that.
Stayed 1 night in Jul 2025

4/10 Poor

Leslie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of a/c was a huge issue, the fan in the room felt like a mere suggestion of cooling the room. With a heat wave this isn’t always the situation, I understand, but for what you pay for a room and the Disney experience this was incredibly disappointing. If a/c can’t be retrofit then box fans would go a long way in circulating the rooms. Did not sleep at all as I could not get comfortable in the heat. I cancelled my second night past the refundable period because the thought of doing that for another night was more unbearable than just eating the cost and booking at the sequoia.
Stayed 1 night in Jun 2025

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