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Sheraton Phoenix Downtown

4.0 star property

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Photo gallery for Sheraton Phoenix Downtown

2 restaurants, breakfast served
Lobby
Meeting facility
Meeting facility
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Pet-friendly

Explore the area

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340 N 3rd Street, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪3 min walk‬
  • Place, PHX Arena
    ‪8 min walk‬
  • Place, Chase Field
    ‪10 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Traditional Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(47 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Room, 1 King Bed, Non Smoking (View)

9.8 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (View)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premium Room, 2 Double Beds, Non Smoking (View)

9.2 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Club Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

City view

Club Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View

65-inch flat-screen TV with cable channels, TV, pay films

Executive Suite, 1 Bedroom, Non Smoking, City View

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View

65-inch flat-screen TV with cable channels, TV, pay films

Executive Suite, 1 Bedroom, Non Smoking, City View

8.0 out of 10
Very good
(4 reviews)
  • 68 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed with Sofa bed, Non Smoking

65-inch flat-screen TV with cable channels, TV, pay films

Club Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 2 Double Beds, Non Smoking

65-inch flat-screen TV with cable channels, TV, pay films

Club Suite, 2 Double Beds, Non Smoking

  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, City View

Presidential Suite, 1 Bedroom, Non Smoking, City View | Living area | 65-inch flat-screen TV with cable channels, TV, pay films

Presidential Suite, 1 Bedroom, Non Smoking, City View

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

City view

Premium Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Shower, designer toiletries, hair dryer, towels

Club Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Club Suite, 1 King Bed with Sofa bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Traditional Room, 2 Double Beds, Non Smoking (Hearing Accessible)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Traditional Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Club Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Phoenix Downtown

Hotel with 2 restaurants, a short walk to PHX Arena
This smoke-free hotel features 2 restaurants, an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton Phoenix Downtown offers 1003 accommodations with a safe and coffee/tea makers. Beds feature down duvets. 65-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Phoenix Downtown. During your stay, you're just a quick walk from PHX Arena. You'll find features such as free WiFi in public areas, plus 2 restaurants and 2 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Phoenix Convention Center and 11 minutes on foot from Chase Field
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Phoenix Downtown offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 26 meeting rooms, and limo/town car service. Event space at this hotel measures 111961 square feet (10401 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Phoenix Downtown. You'll have access to the health club at a partner property. For a fee, parking is available.

This 4-star Phoenix hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 11:00 AM.
& More – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Carcara – This restaurant serves brunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 46 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 12 to 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • & More
  • Carcara

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 111,961 square feet of conference space
  • 24-hour business centre
  • 26 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (109 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12 to 18 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 46 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Sheraton Phoenix Downtown
Phoenix Downtown Hotel
Phoenix Downtown Sheraton
Phoenix Downtown Sheraton Hotel
Sheraton Hotel Phoenix Downtown
Sheraton Phoenix Downtown
Sheraton Phoenix Downtown Hotel
Sheraton Phoenix
Sheraton Grand Phoenix Hotel
Sheraton Grand Phoenix
Sheraton Phoenix Phoenix
Sheraton Phoenix Downtown Hotel
Sheraton Phoenix Downtown Phoenix
Sheraton Phoenix Downtown Hotel Phoenix

Sheraton Phoenix Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 642 out of 1001 reviews
Rating 8 - Good. 212 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 1 night in Jun 2025

8/10 Good

Lesley

Travelled with family
Disliked: Property conditions & facilities
Pool
Stayed 2 nights in Jul 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te size of this property is really great and we loved the gym ,pool and how property itself had everything we were looking for and more while visiting. We stayed on a high level floor and loved having a separate elevator for the higher level floors because I really didn’t have to stop on the 4th floor if I’m staying in the 31st floor. Was really convenient. The staff was great and helpful even with a convention going on and the hotel being so busy the staff still was attentive. My room was great and spacioius. The free drinks, hors d’oeuvres, and etc was a welcome addition when staying on the club level.
Stayed 2 nights in Jul 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025

2/10 Terrible

arlene

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Ron

Stayed 3 nights in Jul 2025

10/10 Excellent

Sylvester Jones,

Stayed 3 nights in Jul 2025

10/10 Excellent

Niso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

David

Stayed 3 nights in Jul 2025

8/10 Good

Ola Faye

Staff was very helpful and knowledgeable. I didn’t like the tissue thin towels that I had to use for 4days and nights.
Stayed 4 nights in Jul 2025

10/10 Excellent

Murat

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Adeana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Very upset

I have not had time to call the hotel very disappointed was advised wrong timing for our complimentary breakfast Mentioned it to a manager, he was nonchalant about refunding us or crediting us. Very disappointed. I was not the only guest who was given the wrong information.
Stayed 2 nights in Jun 2025

10/10 Excellent

Erasmo

Stayed 3 nights in Jun 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall!
Stayed 3 nights in Jun 2025

10/10 Excellent

Julie DiMeco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Manuel

Stayed 3 nights in Jun 2025

6/10 Okay

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very nice and accommodating. The pool was great for the whole family. There were also amazing views.
Stayed 1 night in Jun 2025

8/10 Good

Amir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment I walked into the Sheraton Hotel, it felt like arriving at a friend’s welcoming home—bright, comfortable, and utterly inviting. The staff greeted me with genuine smiles and even went out of their way to move me into a room just steps from the fitness center so I could keep up with my workout. Every moment of my stay was delightful, and I left feeling refreshed and truly cared for.
Stayed 7 nights in Jun 2025

10/10 Excellent

Angelique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt well taken care of from check-in to check-out and thoroughly enjoyed our stay.
Stayed 2 nights in Jun 2025

8/10 Good

Rosalinda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food at the restaurant was bad. Tasteless and expensive. The staff needs to be a little more friendly. The staff at &More cafe was rude, front desk wasn't nice. The only staff that was friendly were the valet employees. Otherwise, the hotel was nice, clean and quiet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Overall great stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I've stayed at the Sheraton Downtown Phoenix for the conference the last two years. It's always very clean, quite, and staff is helpful and friendly. Across the street from the Arizona Ctr and easy to walk to area restaurants and attractions. I look forward to returning next year too.
Stayed 3 nights in Jun 2025