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Ahava Hotel

3.0 star property

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Photo gallery for Ahava Hotel

Relax by the serene pool surrounded by a rustic stone wall and comfortable lounge seating.
Two single beds with white bedding and decorative accents.
Experience serenity amidst lush greenery and clean lines in this tranquil indoor space.
Guests can relax by the pool surrounded by a natural outdoor setting and a scenic rocky cliff.
Experience the sleek design of Ahava Hotel, featuring a restaurant and pizzeria, surrounded by lush greenery.

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
10 Avenida Nte., Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪13 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | View from room

Classic Room, 1 Double Bed

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 2 Double Beds

Classic Double Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, iron/ironing board

Classic Double Room, 2 Double Beds

7.6 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, iron/ironing board

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

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About this property

Ahava Hotel

Hotel with an outdoor pool, steps from Quinta Avenida
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, concierge services and a 24-hour front desk.
Ahava Hotel offers 34 air-conditioned accommodations with minibars and laptop-compatible safes. This Playa del Carmen hotel provides complimentary wireless Internet access. Bathrooms include a shower and hairdryers. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Ahava Hotel, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at LA FAMIGLIA, a family restaurant that serves Italian cuisine
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Ahava Hotel.

This 3-star Playa del Carmen hotel is smoke free.

LA FAMIGLIA – This family restaurant specialises in Italian cuisine.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 5 per day)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • LA FAMIGLIA

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ahava Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 5 per day (787 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Ahava Hotel Hotel
Ahava Hotel by GuruHotel
Ahava Hotel Playa del Carmen
Ahava Hotel Hotel Playa del Carmen

Ahava Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 132 out of 294 reviews
Rating 8 - Good. 72 out of 294 reviews
Rating 6 - Okay. 50 out of 294 reviews
Rating 4 - Poor. 23 out of 294 reviews
Rating 2 - Terrible. 17 out of 294 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Place!! Wish they had more parking passes to offer.
Stayed 1 night in Apr 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back soon
Stayed 2 nights in Apr 2025

6/10 Okay

Amalee

Travelled with partner
Liked: Staff & service
Ahava was a great place to stay for a night in between our travels, for the price we paid. The rooms are nothing flash, but is a good affordable option for a short period of time. The location allows you to walk around playa del carman easily if you don’t have much time to properly explore. Only complaints would be that we didn’t have any hot water, and our safe didn’t work, we also only had 1 towel between the 2 of us. There was also only 1 working power point in the room, which was in the bathroom. Photo’s definitely look a little different to what it is. However, the staff were very lovely. Very warm and welcoming. Great value for money!
Stayed 1 night in Apr 2025

8/10 Good

Robin

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Narmina

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
good but too noisy
Stayed 1 night in Mar 2025

8/10 Good

Corina Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ever basis and clean. Great location. Staff was very helpful
Stayed 21 nights in Mar 2025

10/10 Excellent

Abhijitsinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally amazing stay, great for the price. We were literally in the heart of playa del. We took walk in night and it was surrounded by the best restaurants and night clubs, it is a very well secured street with police and national guards all over. Loved the staff. Very welcoming. It is exceptional place for this low price. It is certainly unrated place. We stayed for 2 days, parking is not on site but literally couple of blocks, if you not find spot in that covered building parking, I would advice to just wait until someone takes out their car. In 2 days, we were just fine with parking. On the day of checkout, I noticed my car tire were flat. So I told my wife to stay at the hotel desk with luggage, the guy at reception whose name is VLADIMIR DIAZ asked me if I had spare tire and he could help me. He came with me and changed the tire for me in the parking, we got back in 20 mins and I was so much relived. Otherwise it could have been costed me 400 pesos or more and 2 hours at least. I asked him, what do I owe him and he said nothing I still gave him some. Such a gentlemen. So I asked his name and wrote on paper. It was blessing that he came for help. Above and beyond. Loved the stay
Stayed 2 nights in Feb 2025

6/10 Okay

Robert

They have a water issue. Great location just very small little unit it's okay for the price.
Stayed 1 night in Feb 2025

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a light sleeper this is not the hotel for you! Ear plugs are provided for a reason! We personally weren't bothered too much. Beds are very comfortable. We will definitely stay again!
Stayed 3 nights in Jan 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
If you’re a budget traveler looking for cheap accommodations in the heart of Playa del Carmen, this is a good place to stay: Pros: location, price, spacious rooms, nice courtyard, friendly staff Cons: shower has no water pressure and doesn’t get hot (this is the biggest complaint I have with the room, the water is literally a trickle at times and will even completely stop after a few min), refrigerator doesn’t get cold (shout out to the employee Angel who let me use a cooler to ice down my cerveza), they charge extra 98 pesos at check in, and I’m not sure why (gringo tax maybe?), it can get loud as you are close to 5th street, music will play all night (not a negative on the hotel, just fyi if that’s something that bothers you), no beach towels in room (they rent them for 100 pesos). For the price (roughly $35/night) it’s well worth it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Annisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute furniture, safe area and clean
Stayed 4 nights in Feb 2025

10/10 Excellent

Aracelis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and helpful, the hotel was closed to the strip in which was very convenient, I would definitely come back to this hotel.
Stayed 4 nights in Feb 2025

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is a 2 star standard. Very loud club music at night, if your a light sleeper this is not a good match. We asked for hand towels but could not get any due to shortage.The staff was great and the place is clean.The pictures are not whar they seem.
Stayed 5 nights in Feb 2025

4/10 Poor

NUBIA ABRIL De la mora

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sábanas y toallas sucias, percudidas y rotas. El cuarto huele a humedad. No se puede dormir por la música que se oye de los bares
Stayed 2 nights in Feb 2025

10/10 Excellent

Yolanda

Stayed 1 night in Jan 2025

4/10 Poor

Marcela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be asking for a refund

It was a terrible experience. The pictures are so misleading As soon as we get inside the room we realized... there is no closet. But that was okay. We had to leave the clothes in the backpack Second hour, there was a roach at the door ... Maybe not the hotel fault since the weather is humid Things started getting scary when we saw a huge mold stain over to the shower We called the manager and he was surprised at "how big the mold was now" so ...it was a known issue. They painted the shower ceiling the next day On the third day water was cut off. There was no water on the sink, toilet or shower. We cut our losses and left one day early. We love Playa and we were trying to save money by staying on this hole...but you get what you pay for
Stayed 4 nights in Jan 2025

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service
El staff es amable, el lugar está céntrico. Es buena opción para estar fuera realizando tus actividades y tener un lugar para descansar. No lo recomiendo para quienes buscan hotel 4 estrellas ya que es un hotel que solo cuenta con lo básico.
Stayed 3 nights in Jan 2025

2/10 Terrible

Paige

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, I can't recommend this property. I think that the owners and staff do what they can to make the place nice, but the rooms are dark with poor construction such as gaps under the doors, around the frames, and lifting tile. I briefly was trapped in my room due to the door latch not properly retracting. However, the biggest issue really was the sound. The hotel is less than a block from Coco Bongo which plays really loud music until 3 AM, there was a recycling truck picking up glass bottles at around 2AM, and even noise from people in the street or courtyard are easily heard as there's no barriers to sound. I hardly slept and really can't imagine anyone without good earplugs would be able to sleep here, either.
Stayed 1 night in Dec 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities
Location, everything is is in near proximity. Ample room. Friendly staff. Near shopping and the beach...
Stayed 1 night in Dec 2024

8/10 Good

Norma

Liked: Cleanliness, property conditions & facilities
The TV never worked 😭 I asked the front desk never came to help me 😔
Stayed 1 night in Dec 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is very noisy every night. No phone to call front desk. Was on 3rd floor no elevator. However light bulb went out and and was fixed promptly. Guys at front desk are super nice!
Stayed 5 nights in Dec 2024

2/10 Terrible

Marisela

Disliked: Cleanliness, staff & service, property conditions & facilities
I got the hotel earlier then 3:00pm I asked if I can check in early, I was told NO. So I waited till 2:55pm to go and check in and the lady said”I was told to check you in till 3:00pm” witch i replied It’s 5 min till 3pm to check-in while I fill out the paperwork so I can go to my room, so she look at the clock to make sure of time, then she called the manager to come and check me in… This hotel is not worth the money paid, it’s very rundown and VERY NOISY DAY AND NIGHT, at 12:30am the trash was being pick up the truck was so noisy… I’m sorry for the guest that stay there not KNOWING what to expect… NOT EVEN WORTH 1STAR RATING!
Stayed 1 night in Dec 2024

4/10 Poor

STUART

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival the only light in the room didn’t work, had to steal a bulb from elsewhere. Only one receptacle in bedroom (one in bath). Could see the tree in the courtyard with the door close which wasn’t a big deal unless the music or birds or dog outside is loud. Water was scalding hot or cold, no middle ground. Have to ask for our water to be turned on twice. I’ll pay little more next time but excellent location!
Stayed 4 nights in Nov 2024

10/10 Excellent

Alla

Stayed 3 nights in Oct 2024