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El Dorado Maroma, All & More Inclusive - Adults Only

Property class: 4.5
VIP Access

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Photo gallery for El Dorado Maroma, All & More Inclusive - Adults Only

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Property video
ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE | Terrace/patio
Front of property
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Maroma Beach
    ‪5 min walk‬
  • Place, Virgen Beach
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪19 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for JUNIOR SUITE - MORE INCLUSIVE

JUNIOR SUITE - MORE INCLUSIVE | Free minibar, in-room safe, desk, laptop workspace

JUNIOR SUITE - MORE INCLUSIVE

9.6 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON SUITE

HONEYMOON SUITE | Free minibar, in-room safe, desk, laptop workspace

HONEYMOON SUITE

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE

ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE | Free minibar, in-room safe, desk, laptop workspace

ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE

  • Beach view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL SUITE

Free minibar, in-room safe, desk, laptop workspace

PRIVATE POOL SUITE

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for SWIM UP SUITE

SWIM UP SUITE | Free minibar, in-room safe, desk, laptop workspace

SWIM UP SUITE

10.0 out of 10
Exceptional
(4 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ROYAL RETREAT HAVEN SUITE

ROYAL RETREAT HAVEN SUITE | Free minibar, in-room safe, desk, laptop workspace

ROYAL RETREAT HAVEN SUITE

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT PRIVATE POOL SUITE

Free minibar, in-room safe, desk, laptop workspace

ROYAL RETREAT PRIVATE POOL SUITE

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT 1 BEDROOM STUDIO

ROYAL RETREAT 1 BEDROOM STUDIO | Free minibar, in-room safe, desk, laptop workspace

ROYAL RETREAT 1 BEDROOM STUDIO

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

El Dorado Maroma, All & More Inclusive - Adults Only

Catch some rays on El Dorado Maroma, All & More Inclusive - Adults Only's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
El Dorado Maroma, All & More Inclusive - Adults Only offers 149 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies or patios. 40-inch Smart televisions come with satellite channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a private beach and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Náay Spa. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at El Dorado Maroma, All & More Inclusive - Adults Only. During your stay, you're just a quick walk from Maroma Beach. You'll find features such as free breakfast, free WiFi in public areas and free valet parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free valet parking
  • Enjoy Italian cuisine at MIO CUCCINA ITALIANA, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to facials, body scrubs or massages at Náay Spa
  • Amenities include laundry facilities and a terrace
  • On-site recreation includes a private beach, a gym and kayaking
  • 12 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Tres Rios Ecopark
  • Free airport shuttle service
El Dorado Maroma, All & More Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At El Dorado Maroma, All & More Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers a fitness centre, a garden and a terrace. Free valet parking is available.

This 4.5-star Playa del Carmen hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
MIO CUCCINA ITALIANA – This restaurant specialises in Italian cuisine and only serves dinner.
CARIBBEAN GRILL – This restaurant specialises in Caribbean cuisine and only serves dinner. Open daily.
LIMA LIMÓN – This restaurant serves breakfast, lunch and dinner. Open daily.
PAPITOS GOURMET BEACH – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
24 SWIM-UP BAR – This bar is located by the pool. Open daily.
Room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing

Land activities

Volleyball

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 4 bars/lounges
  • 4 restaurants

Restaurants on site

  • 24 SWIM-UP BAR
  • CARIBBEAN GRILL
  • LIMA LIMÓN
  • MIO CUCCINA ITALIANA
  • PAPITOS GOURMET BEACH

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Music library
  • Nightclub
  • Snorkelling
  • Volleyball

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No lift
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

More

  • Humane treatment of captive wild animals
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
El Dorado Maroma, All & More Inclusive - Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 08203073
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

El Dorado Maroma All Inclusive
El Dorado Maroma Karisma
El Dorado Maroma Karisma All Inclusive
Maroma Karisma
El Dorado Karisma
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Karisma Gourmet All Inclusive Hotel
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma
El Dorado Maroma Karisma Gourmet All Inclusive
Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma

El Dorado Maroma, All & More Inclusive - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 165 out of 205 reviews
Rating 8 - Good. 27 out of 205 reviews
Rating 6 - Okay. 9 out of 205 reviews
Rating 4 - Poor. 4 out of 205 reviews
Rating 2 - Terrible. 0 out of 205 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jamie Lynn, Brentwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at an El Dorado Resort and we will definitely be going back. One year ago we stayed at the El Dorado Royale, and that property had three resorts on it - beautiful, but a lot of walking. The El Dorado Maroma had a much better beach, but the property with the Royale and the Casitas had more pools. We enjoyed that this resort was smaller and had less people, but still had all the great restaurants, entertaining shows, and the staff went out of their way to get us whatever we needed. We had a wedding ceremony on the beach in Maroma, and it was beautiful! Everything was perfect - this was our favorite vacation spot yet!
Stayed 7 nights in Jan 2026

10/10 Excellent

christopher

Liked: Cleanliness, amenities, property conditions & facilities
Please don’t be mislead by negative reviews regarding the service and quality of the resort. First please understand the model of the hotel which yes it’s tight security but are you telling me you don’t appreciate that? The quality of all food you will eat already included in your nightly stay is really incredible. Yes small portions but quality is more important. I can find one time in 5 days that staff didn’t say hello. So we understand the tipping process in which services are delivered which is customary in the US. You can trust pretty much anyone to get you change for your US dollars. We enjoyed this resort!
Stayed 4 nights in Jan 2026

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The grounds, the staff, and the facilities were all excellent. Only a couple things need improvement and that would be the beach and a buffet. The beach next door was cleaned with a tractor and this one was hand raked. The tractor had a by far, cleaner beach. The lack of a buffet on property meant a limited breakfast and lunch menu which was pretty identical to the other restaurant on property and an hour for each meal. I would have liked a grab and go option to ordering. Regardless, we would definitely return.
Stayed 5 nights in Dec 2025

8/10 Good

Thandeka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great clean room, friendly staff and great food. No entertainment except for live music some days. Overall we had a great relaxing time
Stayed 4 nights in Dec 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a huge room, enjoyed the beach and main pool and bars, kayaking and included snorkel and drinking catamaran outing. Dinners were good, especially Italian restaurant Mio, Palafitos which cost extra. Mexican and Caribbean restaurants were good also. Had great experience with the spa (extra $) Best lunch was the taqueria. Staff around property were nice and friendly and helpful. They try to upsell a lot for wine or special dinners or to join club, and the included room credit is really just a smaller credit for each of several different extra cost things, not one credit you can apply to one expensive charge. Still our 3 rooms for adult family and the experiences were great for all.
Stayed 5 nights in Dec 2025

10/10 Excellent

ARCHIBALD Waldo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was amazing and the staff is very friendly
Stayed 4 nights in Nov 2025

10/10 Excellent

Meridee

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and made sure we always had what we needed. The room was spotless and maintained throughout the day. The food was really good with a wide variety offered. There are plenty of activities on the property so you can be as busy as you want or just relax by the beach. Would definitely visit again!
Stayed 7 nights in Nov 2025

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room kept clean. Staff on grounds kept everything clean snd beautiful. Restaurant food had a great selection and prepared nicely.
Stayed 7 nights in Nov 2025

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend property invest in a pool heater for the colder months as Nov-Feb. the swimming pools were cold. The rest of resort was magnificent along with beaches are extremely beautiful.
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael Clay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was fantastic! From the food to the cleanliness, to the staff.
Stayed 4 nights in Nov 2025

6/10 Okay

Silvia

Stayed 2 nights in Nov 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We picked this all-inclusive, because it is well-rated for service, food and is noted for being a quiet, all adult resort, with a great beach. We were not disappointed - we had a rejuvenating relaxing beach holiday. There was a bit of a sales pitch, when booking our dinner reservations, for their vacation club, but we were firm in letting them know, thank you, but, no thank you, and that was the end of the sales pitch, so no issues. Overall, good value for our time and money. Recommend. :)
Stayed 6 nights in Nov 2025

10/10 Excellent

Tressa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first visit to El Dorado Maroma and we loved it! The staff were outstanding. A few people stood out to us. Angel in Limo Limon, Arturo, Israel and Oswaldo with the entertainment staff. Armando and Marco the beach butlers were so helpful. The grounds were beautiful. We will definitely be back!
Stayed 6 nights in Nov 2025

10/10 Excellent

Joel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place is elite. Access to beach is so close to rooms and restaurants. Service is next level. Francisco and Carlos best bar tenders. Manuel and Marco so helpful setting up beach chairs. Gustavo at the restaurant. Hebert and Liliana at the spa are amazing. Bryan scheduling the massages was great to work with. The food was amazing at all restaurants. The house win is good and if u want to upgrade lots of options. The ability to eat so close to the beach at two restaurants. This is a great place if u don’t want to walk a lot and enjoy great service. Not a mega size hotel but I liked the more intimate higher quality food and service. Highly recommend and hope to go again. Miss it already!!!
Stayed 6 nights in Nov 2025

10/10 Excellent

Teena

Stayed 6 nights in Nov 2025

10/10 Excellent

julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment staff was fantastic as well as all the rest of the resort staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mikayle Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't see a hot tub. But I did use the spa that has a jacuzzi hot tub and cold plunge pool. The bars (plural) are fully stocked and the bar tenders are friendly and pour nicely.
Stayed 4 nights in Oct 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar none, the nicest resort I’ve ever been to. The staff is amazing. Very friendly people and they really go the extra mile to make sure you are happy with whatever you’re doing or enjoying. The rooms and grounds are impeccable. The food is exceptional. Great service everywhere you go including the beach. My only complaint is their prices at the spa are outrageous. Ballpark $300 for a 90 minute massage is offensive. Other resorts I’ve been to offer the same services for $80. In the NYC area it’s $90-$130 and it’s done by certified massage therapists.
Stayed 7 nights in Sep 2025

6/10 Okay

Victoria

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old carpet and noisy property. Need more food options and variety
Stayed 4 nights in Oct 2025

6/10 Okay

Gregory

Travelled with partner
Liked: Staff & service
Pros: Very friendly staff. Very delicious food. Beautiful beach. Cons: pool floors are slick tile. Our in room AC leaked condensation into one of our suitcases. The toilet in our room leaked at the floor. No night life! Have to make reservations for dinner each night. Reservations and times were mostly booked up for what we wanted to do. For all-inclusive there were lots of upsells and offers for “additional” services. Expedia gold membership was supposed to get us an automatic upgraded room. When they attempted to upsell our room and I told them we automatically get upgraded because of our gold tier status, they said the upgrade was unavailable. Then he told us we were already upgraded. Yet we were in the least expensive room they offered. Some arrangements had to be made with different representatives. Airport transfer at one desk, use at the included water park Nextdoor at another building, get bags brought down for our departure another building, reservations for dinners back to the other building. Crazy! Overall, still a good experience. Beautiful beach! Great staff! Good food. Just some things could have been better handled. It was still a nice vacation that we enjoyed.
Stayed 6 nights in Oct 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Decent all inclusive. Had issues with room leaking water and bought a romantic dinner on the beach package to have them show up late and for us to get bite up by mosquitos
Stayed 4 nights in Oct 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfect if you are looking to rest and relax. The location is beautiful, and the resort is small and quiet. Overall the food was higher quality than most all inclusive resorts. This is not a “party” resort.
Stayed 4 nights in Oct 2025

4/10 Poor

Alfonso

Stayed 4 nights in Aug 2025

10/10 Excellent

Herald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding. The food in all the restaurants was beautifully served and delicious. The spa provided the best relaxation experience. The beach has white sand and turquoise water. The activities were fun and well programmed.This is a paradise.
Stayed 7 nights in Aug 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at El Dorado Maroma! The resort is the perfect size for a couples getaway. We were very happy with all the additional perks, including the hotel transportation and the catamaran and snorkeling tour. The staff is very friendly and accommodating. They worked hard every morning to clear any sargassum that accumulated on the beach. The spa services were top notch and we enjoyed the food at each restaurant. Make sure you visit the Taqueria for lunch. We would definitely recommend staying here!
Stayed 5 nights in Aug 2025