Iberostar Waves Quetzal - All Inclusive

VIP Access

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Where to?

Dates

November 2025

December 2025

1 bedroom, premium bedding, down duvets, free minibar

8 restaurants, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive
Room service

Explore the area

Playa del Carmen, QROO

Place, Xplor Theme Park
‪11 min drive‬
Place, Playa del Carmen Main Beach
‪15 min drive‬
Place, Xcaret Eco Theme Park
‪16 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Quadruple Room Premium with View

35 sq m
Sleeps 3

Double Room Premium

35 sq m
Sleeps 4

Double Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

35 sq m
Sleeps 4

Double Room Premium with View

35 sq m
Sleeps 4

Premium Room

Very good

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

38 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Excellent

38 sq m
1 bedroom
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Very good

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

Very good

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

38 sq m
1 bedroom
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Room Premium

35 sq m
Sleeps 3

Premium Room (Near Beach)

Wonderful

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Wonderful

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Double Room Premium

35 sq m
Sleeps 4

Premium Room (Tropical View)

35 sq m
Sleeps 1
1 King Bed OR 2 Double Beds

Premium Room (Tropical View)

Exceptional

35 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

38 sq m
1 bedroom
Beach view
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

38 sq m
1 bedroom
Beach view
Sleeps 1
1 King Bed OR 2 Double Beds

Penthouse, 2 Bedrooms, Oceanfront (Suite)

2 bedrooms
Sleeps 1
2 Double Beds and 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

2 bedrooms
Sleeps 6
2 Double Beds and 1 King Bed

Room Premium with Garden View

Sleeps 4

Room Premium with Garden View

35 sq m
Sleeps 4

Suite Junior with Sea View

Sleeps 4

Suite Junior with Sea View

Sleeps 4

Quadruple Room Premium with Pool View

35 sq m
Sleeps 3

Suite Junior with Ocean View

35 sq m
Sleeps 4

Quadruple Room Premium with View

35 sq m
Sleeps 3

Suite Junior

38 sq m
Sleeps 4

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Kids pool

About this property

Iberostar Waves Quetzal - All Inclusive

All-inclusive property with 8 restaurants and 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Quetzal - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.

Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Iberostar Waves Quetzal - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. You'll find features such as free WiFi in public areas and free valet parking, plus 4 outdoor pools.

Free WiFi
Free valet parking and self-parking
Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants and 7 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with body wraps, body treatments or facials at Spa Sensations
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes tennis courts, a gym and a steam room
Guests have great things to say about the clean guestrooms and the beach
6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida

Iberostar Waves Quetzal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Iberostar Waves Quetzal - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai Restaurant – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.

Mare Nostrum Restaurant – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.

La Gondola Restaurant – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

Beach Grill Uxmal – This restaurant only serves lunch. Open daily.

La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Sailing

Snorkelling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Iberostar Waves Quetzal - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Alma

3 Aug 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

ROBERT

Travelled with partner

3 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommend

Stayed 5 nights in Jul 2025

6/10 Okay

Melissa

31 Jul 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Justin

Travelled with family and small children

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food amazing. So family friendly and peaceful. Go. Be happy.

Stayed 9 nights in Jul 2025

10/10 Excellent

Patricia

Travelled with family

29 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .

Stayed 4 nights in Jul 2025

8/10 Good

Martha

26 Jul 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Cesar A

Travelled with family

23 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2025

10/10 Excellent

John

Travelled with family

16 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.

Stayed 6 nights in Jul 2025

10/10 Excellent

Britt-marie

Travelled with family

15 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.

Stayed 5 nights in Jul 2025

8/10 Good

Tatiana

14 Jul 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

Oswaldo

9 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jun 2025

10/10 Excellent

Adrianne

Travelled with family

8 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.

Stayed 5 nights in Jul 2025

6/10 Okay

Lorna Gwynn

Travelled with family

6 Jul 2025

Liked: Cleanliness

The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!

Stayed 8 nights in Jun 2025

10/10 Excellent

Mikaela

4 Jul 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Shaun

1 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jun 2025

6/10 Okay

Robert

17 Jun 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Kelly

Travelled with partner

17 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

We enjoyed the natural environment with wildlife and waterfalls, the delicious food and drinks, the attentive staff, the beautiful pools, and beach. Unfortunately, the seaweed was very thick on the beach during our visit but good attempts were made to remove it.

Stayed 4 nights in Jun 2025

8/10 Good

Russell

Travelled with group

14 Jun 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my 2nd stay on this property. It has changed since my 1st. The most remarkable is the wildlife on the property is amazing. Many Caotis, Flamingos, Neutra looking rodents, tortoise, and Peacocks. I learned they caged the howling monkeys. Didn't see any this time but occasionally heard them, unlike last time I saw them a great deal during my stay.. Did see a couple spider monkeys. I enjoyed the monkeys most.

Stayed 8 nights in Jun 2025

10/10 Excellent

Jorge, miami

Travelled with partner

11 Jun 2025

Liked: Cleanliness, property conditions & facilities

Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.

Stayed 5 nights in May 2025

8/10 Good

Heather E

30 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

This property was very clean and well kept. I went as a solo female traveler and I felt safe at all times. I feel like Iberostar properties are very eco friendly. I loved the wildlife all around the property.

Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Travelled with group

29 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, loved it

Stayed 5 nights in May 2025

8/10 Good

Brigitte J

Travelled with partner

23 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very tropical, lush vegetation well taken care of. The only negative thing I found was breakfast buffet the wait staff was slow to serve you felt even looked over to get coffee even if they walked close by. Ore cleaning off tables

Stayed 10 nights in May 2025

10/10 Excellent

Sophia

Travelled with partner

18 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!

Stayed 4 nights in May 2025

10/10 Excellent

Cathy

Travelled with family

25 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!

Stayed 6 nights in Apr 2025

10/10 Excellent

GAGIK

Travelled with family

22 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property and excellent service. Thank you Iberostar!

Stayed 7 nights in Apr 2025

Iberostar Waves Quetzal - All Inclusive

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Explore the area

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Premium Room (Tropical View)

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Junior Suite, Oceanfront (Beach Access)

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Junior Suite, Oceanfront (Beach Access)

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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Suite Junior

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Iberostar Waves Tucán - All Inclusive

About this property

Iberostar Waves Quetzal - All Inclusive

All-inclusive details

Gratuities and taxes

Activities and facilities/equipment

Water activities

Land activities