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The Palm at Playa

4.0 star property
VIP Access

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Photo gallery for The Palm at Playa

Rooftop terrace
Exterior
Rooftop terrace
Property entrance
Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Down duvets, in-room safe, individually furnished, blackout curtains

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down duvets, in-room safe, individually furnished, blackout curtains

Loft

7.4 out of 10
Good
(13 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down duvets, in-room safe, individually furnished, blackout curtains

Standard Room

8.0 out of 10
Very good
(25 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About this property

The Palm at Playa

Hotel with a rooftop terrace, steps from Quinta Avenida
An outdoor pool, a bar/lounge and a poolside bar are available at this hotel. WiFi in public areas is free. Additionally, a rooftop terrace, Access to hot tub and a 24-hour front desk are on-site.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Each accommodation is individually furnished. Beds feature down duvets. 40-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at The Palm at Playa. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free WiFi
  • Places for an enjoyable drink include poolside bar and bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include tour or ticket assistance and luggage storage
  • Guests have great things to say about the size of the guestrooms and the location
  • Steps from Quinta Avenida and 6 minutes on foot from Playa del Carmen Main Beach
  • Ferry terminal and local-area shuttle service available for a fee
The Palm at Playa offers its guests an outdoor pool and Access to hot tub. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
Rooftop – Overlooking the ocean and pool, this rooftop bar specialises in local cuisine and only serves breakfast. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Palm at Playa offers transfers from the ferry terminal (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 468 out of 1028 reviews
Rating 8 - Good. 248 out of 1028 reviews
Rating 6 - Okay. 152 out of 1028 reviews
Rating 4 - Poor. 78 out of 1028 reviews
Rating 2 - Terrible. 82 out of 1028 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonne situation geographique, très propre
Stayed 1 night in Jun 2025

10/10 Excellent

Victor, Phelan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Jun 2025

6/10 Okay

ROBERTO, Guaynabo

Travelled with group
Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

6/10 Okay

Kathryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room was terrible …they moved us to another.No shower pressure and the knob was broken. Water was scalding hot The guys were nice and tried to help. Blankets were torn. The hotel was overall very dirty. There was no tv in the first living room. The mirror was splattered with cleaner!
Stayed 6 nights in May 2025

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
2min walk from beach
Stayed 3 nights in May 2025

8/10 Good

Loretha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Musab Masood

Stayed 4 nights in May 2025

10/10 Excellent

Floyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the roof top pool, close to everything.
Stayed 1 night in May 2025

10/10 Excellent

Luis David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Stewart

Travelled with group
Liked: Staff & service

It was ok

Nice hotel .. needs some updating .. there were no pool parties as you see online..I felt like we had to ask for everything .. like a blanket.. beds only had one sheet on them.. have to leave your driver license for a hair dryer
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, close to 5th avenue steps away from the beach.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gerhard

Stayed 1 night in May 2025

6/10 Okay

Katie

Liked: Amenities, property conditions & facilities
I initially booked a week stay at the Palm and received a warm welcome from reception on arrival. I had booked a loft room which was large for one person and it had a lovely balcony overlooking Calle 8th and the corner of 5th which was great for people watching. The hotel has an amazing location next to all the bars and shops on 5th but if you’re a light sleeper or enjoy an early be warned you may want to bring ear plugs as it gets quite noisy with music blasting from surrounding bars and hotels and the music from the palm’s own rooftop. The housekeeping were amazing the room was spotlessly clean throughout my stay, however cleaning times varied each day it could be 11am or 2pm and my room was not cleaned on the final day as I asked them to come back a bit later which they didn’t. The Palm has a lovely upstairs pool area with bar, restaurant and great views looking out to the ocean, the service is ok and staff could have been friendlier. The palm is rated as a four star hotel but I can’t quite agree with this rating for the following reasons: - bed linen had cigarette holes in it - bath towels were small and all stained - beach towels were not proper towels and made of a cheap cloth - coffee grounds in my room were not given for all of my stay - the pool was filled with dead flies & needed more regular cleaning. Overall a very pleasant stay but management needs to work on attention to detail for a perfect stay.
Stayed 2 nights in May 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia de fin de semana placentera para celebrar por el día de las madres. Su ubicación hacen una perfecta estancia, las paredes de la habitación requiere pintura y más detalles de limpieza, sin embargo es comoda. No nos dejaron shampoo, y en el labavo dejaron acondicionador no jabón. Hubiera sido beneficios para ambas partes, que nos brindaran los beneficios por ser miembros Expedia VIP, ya que tuvimos que preguntar...etc, Nos comebtaron al checkin que estaba Prohibido fumar en todas las instalaciones del hotel, el cual descubrimos es condominio, pir lo cual subimos a conocer el roof pero la primer noche cenamos fuera ya que queriamos fumar y pues perdieron ese ingreso ustedes. Al dia siguiente la pasamos genial en el roof, conocimos en el roof a Antonella, y es por ella que danos las 5 estrellas de este review ya que es super servicial y amable. Aunque fue al final del día que nos enteramos podiamos fumar, ya que le comentamos que ya nos.ibamos para poder fumar y de haber sido por la mala info del check in la estancia hubiera mejorado la experiencia. En fin, gracias por todo. Todos muy amables en el roof. Jardines muy lindos, elevadores y áreas comunes limpias. Habitacion comoda. Gracias, volveremos quizá por su ubi, comodidad y ambiente en el roof.
Stayed 2 nights in May 2025

8/10 Good

Tessa

Liked: Staff & service, amenities
It was nice
Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2025

10/10 Excellent

CHRISTOPHER, HOUSTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it
Stayed 5 nights in Apr 2025

10/10 Excellent

Miguel

Stayed 2 nights in May 2025

8/10 Good

Michael

Stayed 6 nights in Apr 2025

6/10 Okay

Mallenny, Torrance

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was a good size. The shower had two shower heads but we were only able to use one. Once the shower head was on it created a major leak in the room. There aren’t any additional towels or blankets. We loved how close it was to everything but the smell in the room is overwhelming.
Stayed 6 nights in Apr 2025

6/10 Okay

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Roof top pool seems to be working on upgrades. Not so much for the rooms.
Stayed 8 nights in Apr 2025

8/10 Good

John, Prospect

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with comfortable bed and sofa area close to everything.
Stayed 2 nights in Apr 2025

2/10 Terrible

Jasmin

Disliked: Cleanliness, staff & service, amenities
I booked with Expedia multi travel city city Boston to Cancun Cancun to Tampa, Tampa to Boston with hotel stay, and I paid with one luggage but learnd yesterday at the JetBlue that Expedia agent did not add 1 suitcase from Tampa To Boston, so I have to pay for that$50,00 at the check-in JetBlue.. very upsetting 😡
Stayed 3 nights in Apr 2025

8/10 Good

charlotte

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This place is unique- 2 blocks from the beach is great. The garden is 4/5 stars, beautiful lush greens, nice seating areas, very cool and well maintained. The roof top pool and bar is nice- 3.5/5 stars, good drinks, nice pool, can see the ocean, tables for the "bar tops" crappy, but really enjoyed the service here. The rooms- crap 2/5 stars and being generous. Clean but old, basic, needs up keep, the furiture on the private balcony terrace needs tossed- completely falling apart, the kitchen is crap, and the cupboarss and tables are old wood that needs replaced. No rugs no decorations. Very meh. For us the stay was fine, i drank wine and read my book in the garden, and we had nice sunset cocktails at the roof pool (the mural art work is awesome). Room was a disappointment, but worked.
Stayed 2 nights in Apr 2025