Upon arrival the lobby was hotter than outside (on an August afternoon). Front desk attendant was kind. Felt bad for her because we tried our door key 3x and it never worked. She had to switch rooms, but by then we had decided the facility was not up to par. The carpet in the stairs was frayed and filthy, construction workers were congregated out in the parking lot drinking, the dining area was a mere 3-4 tables crammed in a tiny area in the already tiny, hot, lobby. One gentleman asked for a first floor room because his wife cannot climb stairs and they were told no. When we contacted Expedia for a cancellation and refund we were told the property owners would not allow it even though we never accessed the facility after attempted check in. Poor quality hotel, poor service when dissatisfied customer. 10/10 would NOT recommend.