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Fiesta Americana Puerto Vallarta All Inclusive & Spa

4.0 star property
VIP Access

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Photo gallery for Fiesta Americana Puerto Vallarta All Inclusive & Spa

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Property video
Interior detail
Aerial view
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included

Explore the area

View in a map
Av. Francisco Medina Ascencio 2179, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Place, La Isla
    ‪7 min walk‬
  • Place, Hotel Zone Beach
    ‪9 min walk‬
  • Place, Cruise Ship Terminal
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View | Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

9.0 out of 10
Wonderful
(46 reviews)
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

9.0 out of 10
Wonderful
(35 reviews)
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Club Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking (Fiesta)

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Club Room, 2 Double Beds, Non Smoking (Fiesta)

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

View from room

Family Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • Partial ocean view
  • 41 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.4 out of 10
Very good
(29 reviews)
  • Sea view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

8.2 out of 10
Very good
(37 reviews)
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Suite

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Honeymoon Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fiesta Club Penthouse, 1 King

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Fiesta Club Penthouse, 1 King

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fiesta Club Penthouse, 2 Double

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Fiesta Club Penthouse, 2 Double

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

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About this property

Fiesta Americana Puerto Vallarta All Inclusive & Spa

Catch some rays at the beach or spend the day relaxing at Fiesta Americana Puerto Vallarta All Inclusive & Spa's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Fiesta Americana Puerto Vallarta All Inclusive & Spa offers 291 accommodations with minibars and a safe. Rooms open to balconies. 42-inch Smart televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Nakawe Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Our customers tell us that they can't get enough of the helpful staff at Fiesta Americana Puerto Vallarta All Inclusive & Spa. During your stay, you're just a quick walk from Playa Flamingos. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine at El Mexicano, one of the property's 7 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool
  • Treat yourself to facials, body scrubs or aromatherapy at Nakawe Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a playground and fitness classes
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Cruise Ship Terminal and a few minutes from Malecon
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fiesta Americana Puerto Vallarta All Inclusive & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Puerto Vallarta All Inclusive & Spa such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a fitness centre and a garden. Self parking is free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

Guests are served a free buffet breakfast daily from 7 AM to 11:30 AM.
El Mexicano – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rosato – This fine-dining restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Chulavista – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and light fare. A children's menu is available. Open daily.
The Grill – This poolside diner specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.
La Cevicheria – This beachfront seafood restaurant specialises in seafood and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Chulavista
  • El Mexicano
  • La Cevicheria
  • Rosato
  • The Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre (5,274 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • 5 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (99 centimetre high)
  • Lift (132 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 6:00 AM and 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 2088 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 2088 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 11:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Americana Fiesta Puerto Vallarta
Americana Puerto Vallarta
Fiesta Americana Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta
Fiesta Puerto Vallarta
Puerto Vallarta Fiesta
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta Hotel Puerto Vallarta
Fiesta Americana All Inclusive Hotel
Fiesta Americana Puerto Vallarta All Inclusive
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Puerto Valla
Fiesta Americana Puerto Vallarta Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta Hotel All Inclusive
Fiesta Americana Hotel All Inclusive
Hotel Fiesta Americana Puerto Vallarta & Spa Hotel
Fiesta Americana Puerto Vallarta & Spa Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Hotel
Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana All Inclusive

Fiesta Americana Puerto Vallarta All Inclusive & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 836 out of 1403 reviews
Rating 8 - Good. 306 out of 1403 reviews
Rating 6 - Okay. 152 out of 1403 reviews
Rating 4 - Poor. 57 out of 1403 reviews
Rating 2 - Terrible. 52 out of 1403 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Majeedah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder view, staff, food, drinks and entertainment! It was our first time in Mexico, this was a wonderful introduction, we will visit again and stay here at Fiesta Americana. We were impressed!
Stayed 4 nights in Jan 2026

4/10 Poor

Alesia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Fiesta Americana Puerto Vallarta was the prettiest resort in the area and the location was great. The food was amazing, especially at La Cevicheria and the breakfast buffet. The service at the restaurants and standard pool areas was also very good, the workers were very nice. Our view from our room was beautiful and there’s flowers planted in front of most of the balconies. Unfortunately, the VIP service was terrible and not worth the extra money we spent. To gain access to most of the facilities (adult pool & hot tub, beach bar), you need to be of Fiesta Club status. However, the VIP service, especially at the adult pool and our personal concierge, ruined our experience. The adult pool only had two waiters and they would forget our orders everyday and would come back half an hour later asking what we ordered again and then would just give us the wrong drinks. We made sure to tip them a lot everyday as well, but this still happened. When you first check into the hotel, they assign you a concierge that forces you to walk around with them for an hour. They knew that we just got back from traveling all day and we were tired, we asked if we could please go to our room and at least change and take off our backpacks but they still forced us to walk with them. One person in our party is disabled and the walk ruined his mobility and experience for the entire trip because the concierge walked too fast and made him take the stairs instead of using the ramps. Don’t get VIP.
shrimp tacos at la cevicheria
Stayed 8 nights in Jan 2026

8/10 Good

Paulina

Travelled with partner
Liked: Cleanliness, property conditions & facilities
clean room, friendly staff, nice beach privacy, not too busy, vip areas
Stayed 6 nights in Jan 2026

4/10 Poor

Kevin

Disliked: Staff & service, amenities
Penthouse was misleading, every room looks the same, only thing that changes is elevation of room, they all have a balcony. limited selection on alcohol, very cheap and had to pay “premium spirits”, was not worth the price, other resorts near it are definitely better.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room and all common areas are always flawlessly clean, the staff are all amazing. This was our 4th time staying at this resort because it’s such a fun and welcoming place to be.
Stayed 7 nights in Jan 2026

6/10 Okay

stephanie

Travelled with partner
Liked: Cleanliness, staff & service
Staff was great. Location was good. Beach was very nice. Food was marginal. Great mariachi!
Stayed 6 nights in Jan 2026

10/10 Excellent

Cristian

Stayed 3 nights in Jan 2026

8/10 Good

Melissa

Stayed 7 nights in Jan 2026

10/10 Excellent

Abraham

Stayed 3 nights in Jan 2026

10/10 Excellent

Michael

Stayed 4 nights in Jan 2026

4/10 Poor

ARPIT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was not many things to do for kids and adults. Plus food options were very limited to alnost nothing for vegetarian.
Stayed 5 nights in Jan 2026

10/10 Excellent

Octavio

Stayed 3 nights in Jan 2026

10/10 Excellent

Philip Ray

Stayed 7 nights in Dec 2025

6/10 Okay

Francisco

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was fine, but in the photos it appeared this hotel was newer that it really was. However, the staff was extremely courteous.
Stayed 7 nights in Dec 2025

2/10 Terrible

Nhan

Travelled with family
Disliked: Amenities, property conditions & facilities
We travel a lots, but this was a worst trip ever. The resort is outdated. The rooms are small. We stayed on the club level, but so disappointed. The food is worst. We got there around 6pm, couldn’t eat at any restaurants since they were all booked. So they told us to eat at the buffet. We were so shocked when we got to there. It’s a pool eating place. There was a rolling cart with a few trays of food. The food was so bad and not much to choose from. The meat was so dried. We didn’t eat anything. The kids asked if we could leave the next day. On the 2nd day, we were even more disappointed. It was a first time we ever saw an all inclusive resort that has just a couple of food trays for lunch buffet. They left most of the food trays empty. Flies and bees were all over the deserts. The water was cold. The beach was not that nice. There were so many small blue jelly fishes, so people were scared and got out of the water. We had to change our plan. We stayed for only 3 nights instead of 6 nights. If we could find earlier flights, we would have left the next day. We stayed at Grand Fiesta Americana Cancun many times, but this is no where close. If you travel a lots and have high standards, this is not for you.
Stayed 7 nights in Dec 2025

8/10 Good

James Ralph

Liked: Cleanliness, staff & service
We have stayed at the Fiesta Americana 3 times over the past 8 years and while it is still good value for the money, I would have to say there have been some cutting of corners when it came to the buffet and themed dinner events. Not a lot of Vegetarian options at lunch--maybe a veggie dog or veggie burger could be added to the menus? There have been some nice improvements to the property but sadly most of these(Adults Only Pool and bar, Mediterranean Specialty Dining Restaurant, and Veranda Restaurant for Breakfast) were only accessible to Club Level Guests. It would be nice if there was at an adults only area pool for regular guests. We had a ton of screaming kids in the pool the week we stayed and didn't feel like paying even more money for a day pass to swim in a quiet pool. Many other resorts (even cheaper ones) have an adults only area, just something that Fiesta should consider...... The specialty restaurants were mostly good and would say the Asian restaurant was very good. Our room on the 5th floor had a nice view and was clean and fairly modern. The bathroom was fine but not perfect...paint, finishings, tile etc were looking a bit worn and hot water in shower could be hit or miss. Staff were helpful and polite, but not quite as exuberant as year's past. We tipped well, but noticed a lot of people were not tipping, so maybe thats part of it? Overall, we enjoyed our stay, but found it didn't quite live up to our stays of year's past, but still good.
Stayed 7 nights in Dec 2025

10/10 Excellent

Mandeep

Liked: Cleanliness, amenities
The customer service was great
Stayed 1 night in Dec 2025

8/10 Good

Lokesh

Stayed 5 nights in Dec 2025

10/10 Excellent

Caroline

Liked: Amenities, property conditions & facilities
Loved everything
Stayed 6 nights in Dec 2025

10/10 Excellent

Lorena

Stayed 4 nights in Dec 2025

8/10 Good

John, San Jose

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel was good and food was okay. Stayed here with small children and it was fun for them
Stayed 6 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Clean rooms. Friendly staff. Rafael at the adult pool is the best of the best! The adult pool was truly the best thing about the hotel stay. The Italian restaurant was delicious!
Stayed 3 nights in Dec 2025

8/10 Good

Lauren

Stayed 6 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The property was perfect for our family traveling over the holidays. The property was quaint and had a friendly vibe to it. We traveled with our 3 children and they loved the pool, the water aerobics, and exploring on the beach. The service was great!
Stayed 4 nights in Dec 2025

4/10 Poor

Susan H

Travelled with family
Liked: Cleanliness, staff & service, amenities
The penthouse floor (9), was not as described. There was no concrete merge, no extra amenities as described. There were children on in the rooms. It was totally unspecial and not as advertised. The food at best was mediocre, overcooked and cold. In buffets all pastries were covered with bees. Eggs soaking in warm water for hours. Extremely disappointed. I’d rate this entire experience as a 3.
Stayed 5 nights in Dec 2025