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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Exterior detail
Free beach shuttle, sun-loungers, beach umbrellas
Reception
Exterior
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, Hotel Zone Beach
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Superior Room Two Double Beds

8.4 out of 10
Very good
(25 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Double Room Standard

  • 35 sq m
  • Sleeps 3

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

7.4 out of 10
Good
(8 reviews)
  • 35 sq m
  • Sleeps 4

View all photos for Room Standard

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Standard

  • 35 sq m
  • Sleeps 2

View all photos for Room Superior With Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior With Garden View

  • 44 sq m
  • Sleeps 2

View all photos for Standard King

Standard King | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard King

8.0 out of 10
Very good
(49 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard Triple Room - with a double bed

7.8 out of 10
Good
(35 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Superior King Bed

Superior King Bed | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(16 reviews)
  • Garden view
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room Superior with Garden View

Down duvets, in-room safe, iron/ironing board, free rollaway beds

Room Superior with Garden View

  • 44 sq m
  • Sleeps 4

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | Down duvets, in-room safe, iron/ironing board, free rollaway beds

Standard Room Two Double Beds

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with a safe and an iron/ironing board. Beds feature down duvets. 32-inch LED televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Free WiFi in public areas, a free beach shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Guests speak favourably about the area's walkability and the overall condition of the property
  • Just a 5-minute walk from Bay of Banderas and 7 minutes on foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers a garden and a terrace.

This 4-star Puerto Vallarta hotel is smoke free.

La Troje – This restaurant overlooks the pool and garden. Guests can enjoy al fresco dining (weather permitting).
Los Portales Restaurant – Overlooking the pool, this buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Sabores de Mexico – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cascada Bar – This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Dining availability limited at one or more venues

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1003 reviews
Rating 8 - Good. 273 out of 1003 reviews
Rating 6 - Okay. 150 out of 1003 reviews
Rating 4 - Poor. 95 out of 1003 reviews
Rating 2 - Terrible. 72 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Roman

Travelled with family and small children
Liked: Cleanliness, staff & service
Close to a wonderful beach, good service, all inclusive, rooms need renovation
Stayed 7 nights in Nov 2025

8/10 Good

Patrick Wesley, Kelowna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were great, food was good, pool was the best.
Stayed 7 nights in Nov 2025

8/10 Good

VIKTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Dina

Liked: Cleanliness
Perfect as always
Stayed 2 nights in Nov 2025

6/10 Okay

Gerardo

Travelled with group
Liked: Staff & service
Older building, rooms, and specifically the bathroom and shower area could benefit from an upgrade. The room smelled damp and humid. Staff switched our room to one that did not smell humid. The staff was amazing and friendly. Food was ok many needed better flavor as some were flavorless. Our friend ordered an octopus and it was hard & chewy like a gummy bear.
Stayed 3 nights in Nov 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
All was awesome!
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Oct 2025

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s old. So. “Traditional”. The “timeshare” type presentation is a thing. So decide for yourself. Communication isn’t the best. We asked for late check out a few times and then was told no and then when we went to check out at noon they said “ you can stay in one room (we had two) until one”. Let’s all be on the same page. It’s frustrating.
Stayed 5 nights in Nov 2025

8/10 Good

Sheldon R

Liked: Cleanliness
Its a 3 star resort with a 10 star staff. The people made my stay!!!!
Stayed 6 nights in Nov 2025

4/10 Poor

Shari-Lee, Port Alberni

Travelled with family
Disliked: Amenities, property conditions & facilities
First room was on 3 rd floor, with no wifi. Second room had the worst mold smell ever, plus shower drain was clogged and flooded the room, the safe was broken and the AC cut out They charged me an extra $450. USD to move to another room 3rd room was nicer. Food was recycled , if we had it one night we ate it incorporated into other dishes for a couple days after. The beach was awful, a small strip down an ally where you are accosted by at least 30 different venders, the water was so rough there I tried to swim, got knocked down and couldn’t get back up without two strangers help The pool was ok first thing in the morning but by noon it was a human cess pool, crap that looked like vomit floating on the surface and when we swam clumps of human hair would get caught up in our fingers, just GROSS! I’m typing on my iPad but I am going to complain to Expedia.ca and I have pics on my phone to back it up. Also False advertising, was told there’s a games room with pool table etc. NOT, also a weight/ exercise room …does not exist, it’s a lie, I am so disappointed, this was a very important trip and it was ruined by a shoddy outdated dilapidated place. The final straw was the last day, I had a put in a request the night before for a porter to help with our bags…we waited and waited , finally struggled with them ourselves ( two little old ladies) up and down stairs etc…. Terrible service, would Never recommend to anyone I liked.
Stayed 15 nights in Oct 2025

4/10 Poor

Maria

Stayed 1 night in Nov 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Room was clean but very noisy until 11 pm WiFi is weak in the rooms. They refilled the liquor bottles and I suspect water added. They reuse the plastic drink cups and I saw the staff giving the a quick rinse. Bring your own cup. Food was okay. Overall for the price it wasn’t bad. Staff was excellent
Stayed 4 nights in Nov 2025

10/10 Excellent

Oleksandra

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so nice there, the garden is beautiful, I loved this place! Lots of Mexican families staying there so the stuff speaks mostly Spanish, be prepared to use lots of google translator if your requests are complex. Highly recommend this place if you’re looking for something affordable and want to experience an authentic Mexican hacienda.
Stayed 6 nights in Nov 2025

10/10 Excellent

Bindhu

Liked: Cleanliness, amenities
The place
Stayed 4 nights in Nov 2025

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 3 nights in Nov 2025

10/10 Excellent

Terese

Travelled with family
Liked: Cleanliness, amenities
The staff are awesome! Very helpful. I had just had surgery and couldn't shower so they moved us to a room with a tub. The AC wasn't working properly in the first room but worked wein the second room. All staff were friendly, courteous, and helping.
Stayed 10 nights in Oct 2025

10/10 Excellent

Jason

Stayed 3 nights in Nov 2025

2/10 Terrible

Xiomara

Travelled with family
Disliked: Amenities
The hotel had a cute ambiance. however; it was not on the beach and there was no gym It was very disappointing. The food was awful the first day of arrival. The staff were nice.
Stayed 6 nights in Oct 2025

6/10 Okay

Donna

Travelled with partner
Disliked: Amenities
Room air conditioning was very poor. They did offer another room which had a cockroach bug in it! Gross. Food was disappointing. Not much variety. Drinks all tasted weird. Only beer and juice was normal. We stayed 2 days and that was more than enough. The property is beautiful though. Well manicured and quaint.
Stayed 2 nights in Oct 2025

10/10 Excellent

stephanie

Travelled with group
Excellent location /pool and experience
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Stayed 3 nights in Oct 2025

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed at this hotel before and recommended it to my parents, who really liked the location, the cleanliness and frendly staff.
Stayed 5 nights in Oct 2025

8/10 Good

Sayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
AC did not keep the room cool. It's was at 78 for the most part, it was not cool enough.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jesus, Amarillo

Stayed 4 nights in Jun 2025

8/10 Good

Garry Lawrence

Travelled with partner
Liked: Cleanliness, staff & service
Overall, a nice decent place. If you’re looking for budget, this is your place.
Stayed 4 nights in Apr 2025