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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Relax by the resort's large, winding pool surrounded by lounge chairs and umbrellas, amidst lush palm trees and tropical vegetation.
Experience the charm of this inviting room with a high ceiling, exposed brickwork, and a central table surrounded by a beautiful painting and a buffet.
Two single beds with matching headboards and a large window offering a view of the outside.
Guests can relax in comfort by the ocean, surrounded by lounge chairs and umbrellas.
Relax in style with lounge chairs on the lush lawn, overlooking a sparkling pool and surrounded by beautiful gardens.

Popular amenities

  • All-inclusive
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Hotel Zone Beach
    ‪3 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed | 1 bedroom, down duvets, in-room safe, free rollaway beds

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds | 1 bedroom, down duvets, in-room safe, free rollaway beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King | 1 bedroom, down duvets, in-room safe, free rollaway beds

Standard King

7.8 out of 10
Good
(36 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds | 1 bedroom, down duvets, in-room safe, free rollaway beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed | 1 bedroom, down duvets, in-room safe, free rollaway beds

Standard Triple Room - with a double bed

8.2 out of 10
Very good
(28 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room Superior with Garden View

1 bedroom, down duvets, in-room safe, free rollaway beds

Room Superior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

1 bedroom, down duvets, in-room safe, free rollaway beds

Double Room Standard

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Standard

1 bedroom, down duvets, in-room safe, free rollaway beds

Room Standard

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

1 bedroom, down duvets, in-room safe, free rollaway beds

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

1 bedroom, down duvets, in-room safe, free rollaway beds

Room Standard

  • Sleeps 2
  • 1 Double Bed

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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach fun in outdoor pool, near Cruise Ship Terminal
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with a safe and free toiletries. Beds feature down duvets. 32-inch LED televisions come with digital channels.

Bathrooms include a shower. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Free WiFi in public areas, a free beach shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests speak favourably about the area's walkability and the overall condition of the property
  • Just a 5-minute walk from Bay of Banderas and 7 minutes on foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers an outdoor pool, a garden and a terrace.

This 3.5-star Puerto Vallarta hotel is smoke free.

La Troje – This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant – Overlooking the pool, this buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Sabores de Mexico – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cascada Bar – This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Dining availability limited at one or more venues

Other inclusions

Transport to off-site activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1004 reviews
Rating 8 - Good. 274 out of 1004 reviews
Rating 6 - Okay. 158 out of 1004 reviews
Rating 4 - Poor. 103 out of 1004 reviews
Rating 2 - Terrible. 81 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bonni, Spruce Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place for a short stay. Beds are not the most comfortable. Overall, we would come back.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rachelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as many food options, and the child room is lacking so it’s not something I would recommend if it’s important to you. The one restaurant is adults only, so you are limited to the main buffet if you have kids and there isn’t an insane amount of young kid friendly options. That being said… it’s a beautiful hotel, and everything was fantastic. I would absolutely go here again. Pool is wonderful and the kids area is very cool. The only negative things are the things above, and if you don’t have huge expectations for the kids portion you will absolutely love it here.
Stayed 14 nights in Apr 2025

8/10 Good

Ronald Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By cruise ship terminal
Stayed 7 nights in Feb 2025

8/10 Good

Enriqueta

Stayed 7 nights in Apr 2025

10/10 Excellent

Beverly Anne

Liked: Cleanliness, staff & service
Pillows were lumpy last 2 days housekeeping left. No toilet paper and no facecloths or hand towels
Stayed 7 nights in Apr 2025

8/10 Good

Marlene

Liked: Cleanliness, property conditions & facilities
Stayed 23 nights in Jan 2025

10/10 Excellent

Alfonso Gonzalo

Travelled with family
Liked: Staff & service
Great location close to all the tours pickup spots...
Stayed 5 nights in Mar 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place staff was good
Stayed 8 nights in Apr 2025

8/10 Good

Robert william

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first international family vacation, this turned out to be an amazing first. The kids loved it, it was very safe for them. Everyone was very helpful and friendly. Location was great and being between malls and many other great locations, there was lots to do. They were very helpful for getting taxis and booking adventures. The spa was great and beautiful. All the staff were super friendly and helpful. We all agreed we would come by back.
Stayed 6 nights in Mar 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort is very clean, the staff are very friendly and helpful. The location is fantastic.. Food was very good, lots of choices.. A porta potty at the beach would be great…
Stayed 14 nights in Mar 2025

6/10 Okay

Erica Lee K

Liked: Cleanliness, staff & service
Nothing
Stayed 4 nights in Apr 2025

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We found one bug in my son's bed and 2 bugs in my bed the first night!
Stayed 4 nights in Apr 2025

6/10 Okay

Cynthia Yvonne

Liked: Cleanliness, staff & service
Area was great. Center of a lot of places. Place rooms were super small
Stayed 5 nights in Apr 2025

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff is friendly. It is conveniently located. We keep going back year after year because of the family friendly feel this hotel has. Thank you, Hacienda Buenaventura.
Stayed 4 nights in Mar 2025

8/10 Good

Marlinda

Stayed 4 nights in Apr 2025

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful resort with really great hospitality. The staff was always happy to help with a smile. Food was great, we really enjoyed the themed nights. Beautiful property with lovely gardens.
Stayed 6 nights in Apr 2025

10/10 Excellent

Nubia

Stayed 4 nights in Apr 2025

10/10 Excellent

Eliel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my husband and I spent an amazing week at this hotel. Everyone was incredibly friendly and attentive, making our stay effortless. The property was peaceful and picturesque, it had a relaxing atmosphere throughout. The pool was perfect, the food was good and location was great. The pool chairs did get taken early in the morning, but the beach shuttle leaves every 5-10 minutes and the beach is really comfortable. Overall, it was a wonderful experience, and we’d love to return!
Stayed 6 nights in Apr 2025

8/10 Good

Lastiwka Norah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful property wonderful staff
Stayed 7 nights in Apr 2025

6/10 Okay

Jennifer Erin

Travelled with partner
Liked: Staff & service
No bathroom at the beach access, 5 blocks away. Limited seating around the pool, so if you didn’t put a towel on your chair by 7 am you didn’t get one. Staff was friendly however the hostess for seating was very slow and often left long line ups to enter dining area even though there were many tables available. The food was the same everyday, often not labelled so many people unsure of what it was.
Stayed 6 nights in Apr 2025

8/10 Good

Refugio del Carmen

Travelled with partner
Liked: Cleanliness, staff & service
No elevator in the building we stayed in. Love the buffet style, but food needs more flavor. Staff very friendly!
Stayed 2 nights in Apr 2025

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Brittney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The wifi in our room wasn’t the best. But? Overall we had a good experience at this all inclusive resort and the drinks were good!
Stayed 4 nights in Dec 2024

6/10 Okay

Holly Christina Chiappe

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is one of 5 different places we have stayed in Puerto Vallarta. While there are several very helpful staff members the overall level of service is lacking compared to other places we have stayed. When needing a cab they don’t offer to call one in to their drive they tell you to walk to the corner. There are 3-4 people standing at entrance at all times but they are not really offering much help. The rooms are clean the pool is clean and nice and warm! The food is on par with other resorts in the same price range. They do not have nightly entertainment as other places nor do they have a entertainment coordinator during the day which is really nice when traveling with kids. The beach area was a bit rougher than other places we have stayed.
Stayed 8 nights in Mar 2025

8/10 Good

Gabrielle

Liked: Staff & service, property conditions & facilities
It was such a a charming resort. The staff were very kind and helpful the entire time. Sometimes they weren't able to speak any English but for the most part the communication was fine. Everything was always very clean which was nice. The spa, pool and bar were lovely. At first the food was not very good but after two days of staying there it was good. Maybe they had a different chef. All in all for what we paid and what our experience was it was a fantastic trip!
Stayed 10 nights in Mar 2025