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Zel Punta Cana – All Inclusive

4.5 star property
VIP Access

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Photo gallery for Zel Punta Cana – All Inclusive

Exterior
Property video
Designer store
3 bars/lounges, swim-up bar, poolside bar
2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly
  • Pool
  • Room service
  • Gym

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Los Corales Beach
    ‪16 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Zel Suite

Zel Suite | 1 bedroom, premium bedding, minibar, in-room safe

Zel Suite

8.0 out of 10
Very good
(65 reviews)
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master Suite Swimup

9.4 out of 10
Exceptional
(3 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master

8.4 out of 10
Very good
(17 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Zel Master Suite

8.6 out of 10
Excellent
(25 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | 1 bedroom, premium bedding, minibar, in-room safe

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Garden View

  • 100 sq m
  • Sleeps 4

View all photos for Room Deluxe with Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe with Pool View

  • 75 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Pool View

  • 100 sq m
  • Sleeps 4

View all photos for Double Suite Master With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master With Garden View

  • 175 sq m
  • Sleeps 6

View all photos for Room Standard with Garden View

1 bedroom, premium bedding, minibar, in-room safe

Room Standard with Garden View

  • 74 sq m
  • Sleeps 4

View all photos for Double Suite Master With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master With Pool View

  • 175 sq m
  • Sleeps 6

View all photos for Suite Master With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master With Garden View

  • 100 sq m
  • Sleeps 1

View all photos for Suite Master With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Suite Master With Pool View

  • 100 sq m
  • Sleeps 1

View all photos for Room Deluxe With Pool View

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe With Pool View

  • 75 sq m
  • Sleeps 1

View all photos for Suite Standard With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Suite Standard With Garden View

  • 74 sq m
  • Sleeps 1

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  • Breakfast included
  • All-inclusive
4.6 out of 5, Wonderful, 5,525 reviews
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About this property

Zel Punta Cana – All Inclusive

Mediterranean property with 4 restaurants and 2 outdoor pools
4 restaurants, 2 outdoor pools and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle and a free manager's reception. Additionally, a golf course, 3 bars/lounges and a fitness centre are on-site. Change of towels is available on request
Zel Punta Cana – All Inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. This accommodation offers separate dining areas and includes dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AUA Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Zel Punta Cana – All Inclusive. During your stay, you'll be within walking distance of Cocotal Golf and Country Club. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with reflexology, aromatherapy or manicures and pedicures at AUA Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a golf course, 5 outdoor tennis courts and a gym
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana
  • Free beach shuttle service
  • Dogs welcome for a fee (restrictions apply)
Some rates at Zel Punta Cana – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. As a guest of Zel Punta Cana – All Inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces.

A fitness centre, spa services, and multilingual staff are also featured at the luxury Zel Punta Cana – All Inclusive. Self parking is free. A complete renovation of Zel Punta Cana – All Inclusive was completed in December 2024.

Smoking is allowed in designated areas at this Mediterranean Punta Cana property.

The property hosts a free manager's reception daily.
Volcan – This steakhouse only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo – This theme restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Parda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana – All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 3150 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3150 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Zel Punta Cana – All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 203 out of 307 reviews
Rating 8 - Good. 58 out of 307 reviews
Rating 6 - Okay. 26 out of 307 reviews
Rating 4 - Poor. 11 out of 307 reviews
Rating 2 - Terrible. 9 out of 307 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Osmel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The negative aspect of staying af Zel Punta Cana was the lack of food and food variety at their buffets, really small portions served at their restaurants. Buffet hours of operation varied and need to ask staff before hand or you will starved. Management needs to fix these issues otherwise nobody will return.
Stayed 2 nights in May 2025

6/10 Okay

Javier

Travelled with family
Liked: Cleanliness
Disliked: Amenities
El hotel está muy bien decorado y al ser nuevo las habitaciones están perfectas
Stayed 2 nights in May 2025

10/10 Excellent

Sebastian, Villamaria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great staff, nice rooms and pretty beach.
Stayed 3 nights in May 2025

6/10 Okay

Sthefanny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, the amenities, the staff service, the quiet it is, the beautiful and big rooms.They make you feel very welcomed to the resort. I did not like much was the food. I give it 2.7/5. In the restaurants..the wait time to get your food orders exceeds the normal waiting time. It wasn't the servers fault, all of them were exceptional. My advice is if you are looking for a place to relax and being lazy then this is a good choice but if you are looking for having fun and entertained then it is not.
Stayed 3 nights in May 2025

10/10 Excellent

Johannes David Mata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just amazing, everything, thank you the hotel and all the lovely staff from this hotel, we will return soon
Stayed 11 nights in May 2025

10/10 Excellent

Sorianny De Jesus

Stayed 3 nights in May 2025

2/10 Terrible

Hector Galvan

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 3 nights in May 2025

10/10 Excellent

Miah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room was clean. We had the best time.
Stayed 5 nights in May 2025

8/10 Good

Simaran Kaur

Stayed 5 nights in May 2025

10/10 Excellent

MADELIN CORONA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Kaylianna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Zel was a great experience. I enjoyed the aesthetic of the resort. If you plan on wanting that all inclusive experience, I would not recommend this resort for more than 3 days. We stayed an entire week, and started to run into a few issues towards the end of the vacation. There are only 3 options for dinner, and you have to make reservations for them. All restaurants AND room service close early as well so if you like the night life be sure to eat before you leave or eat while you’re out. There is no microwave in your room either. With that being said, the staff were so personable and made the resort that more enjoyable. They loved to offer shots, they never stopped asking if you needed anything and they also were great at making sure you knew what they had to offer at the resort. There were arts and craft classes, bartending classes, yoga and pilates. The beach club should have a separate review, just because it was our favorite part of the stay. Beautiful scenery! Delicious food! It was heaven on earth. All in all, it was a great birthday celebration and we had a great time.
Birthday dinner at Volcán
Esmylee serving us the Mountain Rice at the beach club. Favorite dish and favorite guy!
Volcán restaurant
Scallops
Stayed 7 nights in May 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

norman

Stayed 6 nights in May 2025

10/10 Excellent

John

Stayed 5 nights in Mar 2025

10/10 Excellent

Davis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!
Stayed 11 nights in May 2025

10/10 Excellent

Leyanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, friendly, fun and attentive. My only complaint is the cleanliness of the pool. The main pool was alway clean an crystal clear. However, the “lagoon” area around ours and all the other swim up suites desperately needed a good vacuuming. They are surrounded by lush tropical vegetation, no doubt difficult to maintain, but they really need a better solution.
Stayed 6 nights in May 2025

4/10 Poor

Jacek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My first and last visit to the Mediterranean resort Zel only in name. The staff was downright terrible lack of professionalism. The food in the buffet was downright terrible, and after four days the buffet did not serve meals for unknown reasons, the music as befits a "Mediterranean resort" was very loud and also rap, several requests not so much to change the music to Caribbean music but at least to make it quieter, nothing helped, I must say that the resorts next door were completely different, subdued Caribbean music. Another issue was the lack of coffee, it was only served in one place in the lobby, which I read that coffee was supposed to be around every corner. And finally, our concierge Aurora is the pinnacle of everything, unprofessional and a liar. Mr. Nadal, with all due respect to you, but I will discourage everyone from staying at Żele. Yours sincerely, Jacek B
Stayed 8 nights in May 2025

10/10 Excellent

Marisa Jeromie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at this hotel—it was perfect for the quiet vacation and downtime we were looking for. Our room, 5002 (the Master King Swim-Up Suite), had everything we needed: a spacious living area with a kitchenette, and a bedroom with essentially two bathrooms—each with its own vanity in separate areas. I tend to wake up earlier than my husband, so being able to close the bedroom door while I made coffee was a great touch. The room layout was incredibly convenient and thoughtfully designed. The food at the resort was pretty good overall, but the presentation was outstanding—every dish looked beautiful. While the hotel isn't directly on the beach, it's only a quick 2-minute ride down by cart. The beach itself was stunning, and the beach restaurant was a highlight. The food there was decent, and while the service could have been better, we really appreciated how peaceful and quiet it was. We also ventured out to a restaurant called Jellyfish and ended up going twice—it was absolutely worth the extra money for a nicer dinner experience. A quick tip: bring some cash for tipping. You tend to get slightly better service when you tip a few dollars here and there. Overall, this resort was a wonderful spot for a relaxing getaway, and we’d definitely consider coming back.
Stayed 6 nights in May 2025

10/10 Excellent

Noriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

juliana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here! staff was great and the crowd was fun. food was really good but it did get a little repetitive when there are only 3 restaurants. we did have to take a golf cart to the beach which i didn’t mind at all but some people do. over all had a great stay and would go back.
Stayed 7 nights in Apr 2025

8/10 Good

SHANICE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Olena

Stayed 5 nights in May 2025

10/10 Excellent

kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zel is the perfect haven if you're looking for a quiet and relaxing stay. The vibe is incredibly chill, offering a peaceful escape from the hustle and bustle. Whether you're lounging by the pool or enjoying the serene surroundings, it's the ideal spot to unwind and recharge. If tranquility is what you're seeking, Zel provides the perfect atmosphere to relax and enjoy some downtime. Take the shuttle to the beach and be instantly transported to absolute bliss!
Stayed 4 nights in Apr 2025

2/10 Terrible

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Avoid – Looks beautiful, but far from luxury

Zel Punta Cana is visually stunning, with stylish design and lovely pools. If you stay, go for a ground-floor swim-up room in the 5000–7000 block that connects to the main pool. Unfortunately, service at the swim-up bar was poor - we gave up twice after waiting over 15 minutes. Ordering a drink felt like an inconvenience to the staff. The vibe changed constantly - sometimes calm, sometimes blasting dance music. Asking to lower the volume was met with, “Sorry, we can’t.” Food was a major letdown: bland, repetitive, and poorly timed. Only one restaurant was open during the day, and dinner alternated between the buffet and one other venue. By day two, we were bored with the menu. The resort was quiet but oversaturated with staff constantly trying to sell spa treatments or excursions. We asked for a list of activities four times before finally getting it on day five - too late. A “free welcome gift” came with strings attached: a short meeting turned into hours of pressure to join a vacation club. Despite informing them this was our honeymoon, there was no real acknowledgement. A special dinner was cancelled due to weather and not rescheduled. No one in management was accessible - just endless WhatsApp handoffs. This was not the luxury experience we were sold.
Stayed 7 nights in Apr 2025