While checking in, despite sending a request that I wanted a 1st floor room or, if my room preference wasn't available on the 1st floor, I would accept a 2nd floor room of the same type, but no higher, I was informed that my room was on the THIRD FLOOR. When I explained the above request, the desk clerk defended the assignment by disavowing receipt of the request. Now REALLY, I'm supposed to believe that a messaging service manages to reach OTHER hotels, however this one magically didn't receive my request. I then asked the desk clerk to switch me to a room on the 12st or 2nd floor and he confirmed that he had a room on the 2nd floor. (He also confirmed that the hotel has luggage carts, which would have been an issue had it not.) I requested the 2nd floor room. In the interim, he came back to the topic of my request, once again stating that I either didn't send it or that they didn't receive it. I know myself. I"m methodical and I don't skip steps in my routine - not even when reserving hotel rooms. When I pointed out that the subject was mute because he was already addressing my concern, he became defensive and rather priggish reminding me of Little Lord .Fauntleroy. (Remember the character from the book by Frances Hodgson Burnett?) I realize that we all like to be "right," however this young male desk clerk was there to serve me, not try to be an apologist for the hotel. I finally had to say, "Why are we expending time and energy on this? You've already fixed it." REALLY