Candlewood Suites Richmond Airport by IHG

2.5 star property

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Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(41 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications) | Desk, blackout curtains, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Richmond Airport by IHG

Suburban hotel with fitness centre and 24-hour front desk
Along with a fitness centre, this smoke-free hotel has a snack bar/deli and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is not available.
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Richmond Airport by IHG. During your stay, you'll be within walking distance of White Oak Village. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and convenience store
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 9 minutes by car from Broad Street and 10 minutes from Greater Richmond Convention Center
  • Cats and dogs welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business centre on site. A fitness centre, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites Richmond Airport by IHG. Self parking is free.

This Richmond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per week (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per week (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property is professionally cleaned
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1000 reviews
Rating 8 - Good. 280 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 98 out of 1000 reviews
Rating 2 - Terrible. 82 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay when I was in the area for one night. The room was extremely spacious and comfortable. There is a large shopping center a quick drive down the road with a ton of food and shopping options. I was able to pick up a few toiletries I forgot from the local Target before grabbing some dinner.
Stayed 1 night in May 2025

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to say the toilet seat bolt on one side needs to be replaced in room 201 and the shower surround also needs replacement. Otherwise the room was great and my stay very comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Julio

Stayed 2 nights in Sep 2025

4/10 Poor

Shakeema

Liked: Amenities
Disliked: Staff & service
I booked my room and it was pretty easy.My actual room was clean however, the icemaker was not working properly. I reached out to the front desk and after the 4 time callling, a gentleman answered. Informed of the issue with my icemaker. He stated that he would check it out. Ended up waiting an hour& then went to the front desk(i just had surgery on my foot and was wearing a surgical boot so, to have to go to the front was a huge inconvenience. I also informed the gentleman that, the AC was not working. I had to visit the front desk 6x. Finally front desk person came with me to my room. Did not want to assist with icemaker. We put water in the thing and he advised to wait 2hrs. I waited 2 1/2. Still no ice. Went back to front desk and was told in regards to ac, they had no room place me in and I may have to lodge at a different hotel. He did tell make sure that I adjust the cord in the wall if it happens again. In regards go the ice maker, he gave me the universal key to check a room on floor below about making the ice. We went back to my suite and although the air was correct from prior hack, prior to that, i requested that he contact maintenance. He said he would but they wouldn’t be able to assist until next day. there was still no ice. Front desk rep stated that they would come back to check in an hour. Front desk rep never returned and upon checkout, the icemaker was still not working. I did speak with the manager the next day. Stated he’d reach to me. Refund
Stayed 1 night in Sep 2025

10/10 Excellent

Latasha

Travelled with family
Liked: Amenities
My first time staying there. Room was nice and clean. I would recommend to anyone.
Stayed 4 nights in Sep 2025

2/10 Terrible

Akeya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!! Would never stay here again. Not so clean! A lot of activity!! No towels!! Garbages outside I overflowing. Just a horrible stay and will never stay again!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great price
Stayed 1 night in Sep 2025

2/10 Terrible

Robert

Stayed 1 night in Sep 2025

10/10 Excellent

Starisha

Stayed 1 night in Sep 2025

10/10 Excellent

TIINA, Yorktown

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great option for a night. We had been traveling for 24 hours and needed some sleep. Flight delays brought to Richmond at midnight and we were not wanting to drive an hour home in the dark.
Stayed 1 night in Sep 2025

6/10 Okay

Jared

Liked: Staff & service
Stayed 1 night in Sep 2025

4/10 Poor

Janelle

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Arthur, Richmond

Business traveller
Room wasn't ready per the checkin time. Black mold on the walls near shower/tub
Stayed 1 night in Sep 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again and would recommend to others
Stayed 2 nights in Sep 2025

10/10 Excellent

Wanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious room. Had kitchen but needed more utensils and pots. But for most part it was better than I expected.i would stay again and recommend.
Stayed 1 night in Sep 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Close to the airports
Stayed 1 night in Sep 2025

10/10 Excellent

wilivaldo

Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet.
Stayed 1 night in Sep 2025

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check-in went smoothly, and I found my room to be clean, comfortable, and quiet, which I appreciated. Unfortunately, the rest of my stay was far less positive. The TV in my room did not work, and when I called the front desk, I was met with little help. The staff member admitted he didn’t know what to do and suggested I “try what I can.” Later, I was told by another employee that the TV in my room (217) had not been working and that I should never have been checked into it in the first place. Yet, I was not offered a new room. Towel service was another disappointment. On multiple occasions, we requested fresh towels. The first time, we were told to bring our used towels down, only to be informed that no clean bath towels were available. My wife was literally in the shower waiting for me to return with towels, and all I was given were three hand towels with an apology. On another occasion, I was promised towels by morning, but by checkout time, they never arrived. Overall, I was left frustrated and uncomfortable with how the issues were handled. I don’t believe the staff meant to be unhelpful, but it was clear they weren’t equipped to resolve problems or provide basic guest needs. This made my stay far from enjoyable. I would appreciate a manager reaching out, as I expected much better service.
Stayed 2 nights in Sep 2025

8/10 Good

Keyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young men at the front desk were nice while checking in. Attentive and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffery

Stayed 1 night in Aug 2025

6/10 Okay

Kevin

Travelled with group
Disliked: Cleanliness, staff & service

Disappointing Stay

We have been coming to the hotel for at least 6 years during Labor Day weekend for a softball tournament at Dorey Park the hotel is convenient to the park and grocery stores. However each year seems to get worse. Only one working washing machine for guest and also for the workers. I learned this when I asked for clean towels we were told we would get them and never did. We used the patio and asked for it to be cleaned to only be told the exterior worker was off so we had to empty the over flowing trash clean the tables and sweep the floors Not certain we will stay at this location next year.
Stayed 3 nights in Aug 2025

6/10 Okay

Iris

Travelled with partner
It was comfortable but i found roaches. I went to the front desk to report it and asked what can be done. He said normally they would have us move to another room but it couldn’t be done because it was all booked. I was disappointed. I also forgot 4 shirts in the closet and called to inquire about them .. im waiting. Hopefully they’re still there
Stayed 3 nights in Aug 2025

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Devonte

Stayed 2 nights in Aug 2025