Verified
6/10 Okay
David
16 Apr 2017
Liked: Cleanliness, staff & service, room comfort
We arrived at our apartment @ 9.30pm and found no reply. An Italian lady in another appartment and after some negotiation she phone a number and informed us someone would arrive in 5 mins. We had to wait in the street with our cases and some fairly dodgy groups around which wasn't pleasant. A chap arrived and said you're not here and took us a few streets away to a similar set up. Having been introduced to the chinese owner we were asked for the eu28 tax which was on our booking form. However we were then told to pay eu10 for towels which was not on our agreement. We paid as very tired and didn't want to make a scene. The room was pleasant but basic. No kettle, not even cups or glasses for water which eventually we asked for and got. Continental breakfast was served on a tray to our room for our fold up picnic table. Bed was good though. Another annoying fact was that the kitchen was opposite our room and with a gap under it we were awoken @ 6.30 by the owner talking loudly. In fairness she was very friendly and helpful. The location, 5 mins from central station, and in the heart of Rome meant everything was in walking distance.
