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Festa Winter Palace

5.0 star property

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Photo gallery for Festa Winter Palace

Exterior
Breakfast area
Lobby
Indoor pool, pool loungers
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Borovets, Samokov, 2010
  • Place, Yanakiev Ski and Snowboard School
    ‪17 min walk‬
  • Place, Borovets Ski Resort
    ‪3 min drive‬
  • Place, Sitnyakovo Express
    ‪4 min drive‬
  • Airport, Sofia (SOF)
    ‪99 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

  • Mountain view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin

1 bedroom, minibar, in-room safe, desk

Deluxe Twin

  • Mountain view
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Suite

Family Suite | 1 bedroom, minibar, in-room safe, desk

Family Suite

  • Mountain view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Maisonette

Maisonette | Living area | TV, pay films

Maisonette

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Wellness Suite

Wellness Suite | 1 bedroom, minibar, in-room safe, desk

Wellness Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

View from room
Rila Hotel Borovets
Samokov
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.5 out of 5, Wonderful, 186 reviews
The price is €120
includes taxes & fees
11 Jun - 12 Jun
Rila Hotel Borovets

About this property

Festa Winter Palace

This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Additionally, a nightclub, 2 bars/lounges and a fitness centre are on-site.
Festa Winter Palace offers 66 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Televisions come with premium cable channels and pay-per-view films.

Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an indoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Festa Winter Palace, you'll be within walking distance of Borovets Ski Resort. 2 restaurants, 2 bars and a full-service spa are available.
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, massages or facials at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a playground
  • Just a 2-minute drive from Yanakiev Ski and Snowboard School and a few minutes from Sitnyakovo Express
  • Airport shuttle service available for a fee
Festa Winter Palace offers its guests a full-service spa, an indoor pool, and a steam room. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges.

Business amenities include a 24-hour business centre and meeting rooms. A nightclub, a fitness centre, and spa services are also featured at the luxury Festa Winter Palace. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Samokov hotel is smoke free.

Festa Winter Palace has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Dial-up internet
  • Available in some public areas: High-speed internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 6 per night)
  • Valet parking on site (EUR 6 per night)
  • Limited on-site valet and self parking

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor pool
  • Nightclub
  • Playground
  • Ski equipment rentals
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Self-parking fee: EUR 6 per night
  • Valet parking fee: EUR 6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Festa Winter Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Festa Winter
Festa Winter Palace
Festa Winter Palace Hotel
Festa Winter Palace Hotel Samokov
Festa Winter Palace Samokov
Festa Winter Palace Hotel
Festa Winter Palace Samokov
Festa Winter Palace Hotel Samokov

Festa Winter Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 51 reviews
Rating 8 - Good. 18 out of 51 reviews
Rating 6 - Okay. 6 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Pene

Liked: Cleanliness, amenities, property conditions & facilities
We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year.
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Elizabeth

Liked: Room comfort
Disliked: Property conditions & facilities
The hotel is dated throughout. The staff were
Stayed 4 nights in Feb 2022
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza
Stayed 4 nights in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Our stay was great. I definitely recommend this hotel.
Stayed 2 nights in Mar 2021
Verified

10/10 Excellent

Stanimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy holiday in a real palace.

We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stayed 3 nights in Feb 2021
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Great location and such a good stuff! Definitely will come back!
Stayed 1 night in Feb 2021
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, room comfort
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Stayed 2 nights in Feb 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Stayed 2 nights in Feb 2021
Verified

10/10 Excellent

Petko

Liked: Cleanliness, staff & service, amenities
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant stay at the winter palace

We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room not as advertised

The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
Stayed 4 nights in Mar 2020
Verified

2/10 Terrible

Tenna Ann

Disliked: Staff & service, room comfort

Not a 5 star hotel

Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à borovetz

Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin
Stayed 5 nights in Sep 2019
Verified

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities

1-2 star hotel. Lots of others in the area

Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Don't stay here if you expect 5-star hotel/service

This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
Stayed 4 nights in Jul 2018
Verified

8/10 Good

KOSTAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο
Stayed 2 nights in Mar 2018
Verified

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

better than recent reviews

Recent improvements Free outside parking available
Stayed 7 nights in Feb 2018
Verified

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Third consecutive visit

Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.
Verified

8/10 Good

Alan & Debbie

Liked: Cleanliness, staff & service, property conditions & facilities

Great position near slopes

Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.
Stayed 7 nights in Jan 2018
Verified

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience

Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.
Stayed 6 nights in May 2017
Verified

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time in Borovets

Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time
Verified

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit of a trek to the slopes and ski rental places, but doable
Verified

8/10 Good

Krasimira

Liked: Cleanliness, property conditions & facilities, room comfort

Great choice; close to the ski slopes

Good room size; great location; excellent breakfast No ramp available at the main entrance and to Season Restaurant, which was very inconvenient with our baby stroller
Verified

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and excellent location.

We had a warm and friendly welcome to the hotel. Very helpful and cheerful staff. We are a family of four adults and three children. The food was excellent for the adults. Good choice of meats and fresh vegetables. They had pasta with a sauce and pizza but I would suggest they add something like homemade chicken goujons for the children especially during school holidays. The swimming pool, like all others this time of year in Bulgaria, was cold to get into. The best way is to shower first and gradually reduce the temperature to cold. The pool seemed quite warm after that! The hotel's about 75 to 100 metres from the toboggan park so our little ones thought it was great. It's only a short walk to the chair lifts as well. The gondola is about 400 metres away. There isn't as much for the children to do in the hotel as there is at the nearby huge Hotel Rila or slightly further away Hotel Samakov but the hotel itself is much nicer. The other hotels don't seem to mind you using their facilities which are paid for separately such as the shooting gallery, pool, ceramic painting etc. We were lucky with the conditions as it had snowed the day before we arrived so all the runs were open. Generally, we really enjoyed our stay here and would certainly return.
Verified

6/10 Okay

M

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff at the hotel was really nice. The gourmet restaurant wasn't gourmet at all. The level of all of the meals that we tried was 0 (and I am polite). The massage was very good.