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SureStay Plus Hotel by Best Western San Antonio SeaWorld

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western San Antonio SeaWorld

Indoor pool
Meeting facility
Lobby
Exterior
Desk, laptop workspace, soundproofing, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Housekeeping
  • Gym

Explore the area

View in a map
143 Richland Hills Drive, San Antonio, TX, 78245
  • Lackland Air Force Base
    ‪6 min drive‬
  • Lackland Air Force Base Visitor Center
    ‪7 min drive‬
  • San Antonio SeaWorld
    ‪8 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible, Bathtub

Suite, Multiple Beds, Accessible, Bathtub | Desk, laptop workspace, soundproofing, iron/ironing board

Suite, Multiple Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, soundproofing, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

Desk, laptop workspace, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, soundproofing, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Desk, laptop workspace, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, soundproofing, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(5 reviews)
  • Sleeps 6
  • 3 Queen Beds

Similar properties

Exterior

Best Western near Lackland AFB/SeaWorld

  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.0 out of 5, Very good, 1,048 reviews
The price is €59
includes taxes & fees
14 Sept - 15 Sept
Best Western near Lackland AFB/SeaWorld

About this property

SureStay Plus Hotel by Best Western San Antonio SeaWorld

Hotel in San Antonio with free breakfast and fitness centre
An indoor pool, a fitness centre and a poolside bar are available at this smoke-free hotel. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, a business centre and conference space. Housekeeping is available once per stay.
SureStay Plus Hotel by Best Western San Antonio SeaWorld offers 72 accommodations with coffee/tea makers and a hairdryer. 43-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western San Antonio SeaWorld. During your stay, you'll be close to Lackland Air Force Base. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy drinks at the pool bar
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • 13 minutes by car from Lackland Air Force Base and 15 minutes from River Walk
SureStay Plus Hotel by Best Western San Antonio SeaWorld offers its guests an indoor pool, Access to hot tub, and a fitness centre. You can enjoy a drink at the pool bar. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Plus Hotel by Best Western San Antonio SeaWorld. Self parking is free.

This San Antonio hotel is smoke free.

Guests are served a free self-service breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 9:30 AM
  • A poolside bar

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sleep Inn Hotel Seaworld
Sleep Inn Seaworld
Sleep Inn & Suites Near Seaworld Hotel San Antonio
Sleep Inn And Suites Near Seaworld
SureStay Plus Hotel Best Western San Antonio SeaWorld
SureStay Plus Hotel Best Western SeaWorld
SureStay Plus Best Western San Antonio SeaWorld
SureStay Plus Best Western SeaWorld
Sleep Inn & Suites Near Seaworld Hotel San Antonio
Sleep Inn Suites near Seaworld
SureStay Best SeaWorld
SureStay Plus Hotel by Best Western San Antonio SeaWorld Hotel

SureStay Plus Hotel by Best Western San Antonio SeaWorld Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 390 out of 1001 reviews
Rating 8 - Good. 283 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 94 out of 1001 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was a pleasant stay. They ar re currently doing some reservation but didnt affect our stay. Staff is friendly. 10 minute drive to seaworld. Would stay again.
Stayed 2 nights in Jun 2025

4/10 Poor

annie

Travelled with partner
Disliked: Cleanliness, amenities
I didn't like how there was no cable TV services at all, the door tag was filty, the key cards kept deactivating on us and there was no proper lighting in the room.
Stayed 2 nights in May 2025

2/10 Terrible

Alma delia

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
All rooms have a flea
Stayed 2 nights in Jun 2025

2/10 Terrible

Jasmeen

Stayed 1 night in Jun 2025

6/10 Okay

Jasmeen

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

mauricio

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not what was expected. Old carpets from the 90's.
Stayed 3 nights in May 2025

10/10 Excellent

Whitney

Stayed 2 nights in May 2025

6/10 Okay

Amelia

Travelled with family
Liked: Staff & service
We had a room with 2 queen beds one of them to the window side the frame is broken!!! The pool water was not clear I couldn't see the bottom of the pool. Hot tub wouldn't there either.
Stayed 3 nights in Apr 2025

2/10 Terrible

Jesus

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wouldn’t advise staying here

The carpet was coming up and had stains everywhere. There was mold in our shower. Tv remote did not work they finally came to give us another one. The refrigerator was broken. Coffee maker still had coffee pack in it.
Stayed 3 nights in May 2025

6/10 Okay

Tracy

Horrible FYI make sure to look throughly at your room before you bring everything from your vehicle to the room. Breakfast was ok just wish they had fresh fruit & not fruit where everyone can touch it & leave out for the rest of the guest 👎
Stayed 2 nights in May 2025

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service, amenities
It was ok,,, like the 2 separate bedrooms 3 queens bed room very affordable price for it very close to SeaWorld I going again
Stayed 2 nights in Apr 2025

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convienient
Stayed 1 night in May 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here a couple of times. Easy to get to, restaurant within walking distance, indoor pool and hottub and good breakfast.
Stayed 1 night in May 2025

6/10 Okay

Enrique

Travelled with family
Stayed 1 night in Apr 2025

2/10 Terrible

Natalia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

mold in shower

Mold in the shower. Television did not work. Gave a handicap room with 1 bed I booked suite with 2 beds. Refusing to give refund due to MOLD says it’s against hotel policy
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor conditions

Shower head was broken & staff didn’t fix it. Door key kept on not working properly.
Stayed 1 night in Apr 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Lesly

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was at a perfect location from SeaWorld and has stores near by , looking at the reviews I shouldn’t listen to the negative ones . We stayed Friday - checked out Sunday . From start it was horrible , none of the sheets were cleaned all stained , dirty and dusty we called the front desk with no answer so I went downstairs to see if I could get another room , I was told no so I had to change all the bedsheets for all 2 beds and sofa bed plus all pillow cases . Then when using the bathroom the floors were disgusting and dirt all over and a roach on the tub . To top it off it smelled so bad like mariguana and there was very loud people . Both nights NO SLEEEEP !!! The front desk didn’t do anything to help with ANYTHING’ ! never again , and no refund because of their policy . Save yourself the trouble .
Stayed 2 nights in Mar 2025

8/10 Good

DIANE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Selena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from the hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was good stay
Stayed 2 nights in Mar 2025

2/10 Terrible

Shawna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Alfred

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025