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OTARU RETREAT by Onko Chishin

4.5 star property

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Japanese-Western Suite with Semi-Open-Air Onsen | Down duvets, in-room safe, individually decorated
Point of interest
View from room
Exterior
Point of interest

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
2-685, Asarigawa Onsen, Hokkaido, Otaru, Hokkaido, 047-0154
  • Place, Asarigawa Hot Spring
    ‪3 min walk‬
  • Place, Ski Village Asari
    ‪3 min walk‬
  • Place, Asari River Onsen Ski Area
    ‪6 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪36 min drive‬

Room options

View all photos for Suite with Semi-Open-Air Onsen

Suite with Semi-Open-Air Onsen | View from room

Suite with Semi-Open-Air Onsen

  • River view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Trundle Bed

View all photos for Four-Bed Suite with Semi-Open-Air Onsen

Four-Bed Suite with Semi-Open-Air Onsen | Down duvets, in-room safe, individually decorated

Four-Bed Suite with Semi-Open-Air Onsen

  • River view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Junior Suite with Semi-Open-Air Onsen

Junior Suite with Semi-Open-Air Onsen | Down duvets, in-room safe, individually decorated

Junior Suite with Semi-Open-Air Onsen

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds, 1 Single Trundle Bed and 2 Single Sofa Beds

View all photos for Japanese-Western Suite with Semi-Open-Air Onsen

Japanese-Western Suite with Semi-Open-Air Onsen | Down duvets, in-room safe, individually decorated

Japanese-Western Suite with Semi-Open-Air Onsen

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Single Futons

View all photos for Japanese-Western Maisonette Room with Semi-Open-Air Onsen

Japanese-Western Maisonette Room with Semi-Open-Air Onsen | Down duvets, in-room safe, individually decorated

Japanese-Western Maisonette Room with Semi-Open-Air Onsen

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Japanese-Western Maisonette Room with Private Onsen

Japanese-Western Maisonette Room with Private Onsen | Down duvets, in-room safe, individually decorated

Japanese-Western Maisonette Room with Private Onsen

  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds, 1 Single Trundle Bed and 1 Single Futon

View all photos for Maisonette Japanese-Western Room

Down duvets, in-room safe, individually decorated

Maisonette Japanese-Western Room

  • Sleeps 4

View all photos for [Hot Spring Forest] Japanese-Western Room

Down duvets, in-room safe, individually decorated

[Hot Spring Forest] Japanese-Western Room

  • Sleeps 4

View all photos for [Hot Spring River] Japanese-Western Room

Down duvets, in-room safe, individually decorated

[Hot Spring River] Japanese-Western Room

  • Sleeps 3

View all photos for Japanese-Western Maisonette Room With Private Onsen

Down duvets, in-room safe, individually decorated

Japanese-Western Maisonette Room With Private Onsen

  • Sleeps 4

Suite With Semi-Open-Air Onsen

  • Sleeps 2

Junior Suite With Semi-Open-Air Onsen

  • Sleeps 4

Japanese-Western Suite With Semi-Open-Air Onsen

  • Sleeps 4

Japanese-Western Maisonette Room With Semi-Open-Air Onsen

  • Sleeps 4

Four-Bed Suite With Semi-Open-Air Onsen

  • Sleeps 4

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About this property

OTARU RETREAT by Onko Chishin

A restaurant, a nightclub and a bar/lounge are available at this smoke-free ryokan. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and free train station pick-up. Other amenities include a coffee shop/cafe, concierge services and a library.
OTARU RETREAT by Onko Chishin offers 19 air-conditioned accommodations with indoor private hot tubs and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 19-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries.

This Otaru ryokan provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at OTARU RETREAT by Onko Chishin, you're just a quick walk from Asarigawa Hot Spring. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Breakfast served daily for a fee
  • Services include a concierge, a porter and luggage storage
  • Within a 15-minute walk of Asari River Onsen Ski Area and Ski Village Asari
  • Free ferry terminal, railway station and local-area shuttle service
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. An area shuttle within 12 kilometres, A ferry terminal shuttle and A train station pick-up shuttle are free. A nightclub, a library, and a terrace are also featured at the luxury OTARU RETREAT by Onko Chishin. Self parking is free.

This 4.5-star Otaru ryokan is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:00 AM to 9:30 AM.
On-site venue – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.
CLARTE – This bar only serves light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 12 kilometres
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free ferry terminal shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 9:30 AM for a fee: JPY 4,400 for adults and JPY 4,400 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal

Restaurants on site

  • CLARTE

Things to do

  • Books
  • Library
  • Nightclub

Family friendly

  • Children's books
  • Children's dinnerware
  • Free area shuttle
  • High chair
  • In-room refrigerator
  • Living room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Fusuma (room partition)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the ferry terminal, train station and bus station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 4400 for adults and from JPY 4400 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
OTARU RETREAT by Onko Chishin offers transfers from the ferry terminal, train station and bus station. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 3:00 PM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Kuramure
Kuramure Inn
Kuramure Inn Otaru
Kuramure Otaru
Kuramure Hotel Otaru
Kuramure Otaru, Hokkaido
Kuramure Otaru
Kuramure Otaru
Kuramure Ryokan
Kuramure Ryokan Otaru

OTARU RETREAT by Onko Chishin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 92 out of 131 reviews
Rating 8 - Good. 24 out of 131 reviews
Rating 6 - Okay. 10 out of 131 reviews
Rating 4 - Poor. 3 out of 131 reviews
Rating 2 - Terrible. 2 out of 131 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert Lyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly relaxing onsen and an excellent dining experience in your own private dining room. A great retreat.
Stayed 2 nights in Jul 2025

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to stay with peerless service. My wife and I had a wonderful experience.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

jungui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Joon

Travelled with partner
Liked: Amenities
Food could be a little better
Stayed 2 nights in Feb 2024

10/10 Excellent

Myles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Seriously. Open bar with a pretty stellar collection of local Whiskey. Might disappoint those looking for Western Cocktails (they have them, but they won't be the best you've tried), but why would you order that at a local Ryokan in Otaru Japan?? Ask them for their "o-su-su-me" ("recommendation") and just enjoy yourself. Room was perfect, staff were helpful, food was excellent, and Otaru neighboring areas were so much fun for those looking to enjoy the Hokkaido region. Hope to stay here again one day.
Stayed 3 nights in Feb 2023

10/10 Excellent

INHOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best ryokan ever in Japan, must try

Absolutely stunning place! Super tranquil, relaxing, staff are amazing and extremely nice. Onsen is absolutely amazing, and food is exquisite. My best ryokan ever in Japan!
Stayed 1 night in Dec 2021

10/10 Excellent

Andy Wing Hong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with a very quiet environment, nice to take a quiet holiday there. Staffs are very polite and friendly. Public Onsen is not too big actually, but nice to try 👍
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful modern yet authentic Japanese feel ryokan! A great getaway!
Stayed 1 night in Feb 2020

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remarkable boutique hotel

Outstanding architectural and interior design evident in the change of store houses to a remarkably well operated boutique hotel. The environment, service and food received at Kuramure is definitely worth its room rate.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience but we were disappointed with the keiseki dinner
Stayed 1 night in Dec 2018

10/10 Excellent

Pimchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Matt R, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel with amazing service

This has to be the best hotel I've stayed in in recent memory. Mainly because it was unlike any other 4 or 5 star hotel I've visited. We had a great view of the snow from our window and slept like babies.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with beautiful Japanese cuisine... Wonderful after ski trip!

10/10 Excellent

J, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Japanese style resort

Its located a few train stops or around a 30 min drive away from Sapporo via the highway but its in its own world. The resort facilities are modern, great service all round Onsen was of excellent quality and all meals (which are included in the price) are a great sample of traditional Japanese meals. Recommended as a great breather when travelling to Hokkaio and Sapporo in particular.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service , great onsen

All attendants were very helpful and sweet. It's the best getaway spot for a retreat. We had a great stay and will definitely come back.

10/10 Excellent

Yee Ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

lum bebe, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome!

Worthwhile to try but a bit pricy :) The dinner and breakfast are included and it's just nth you would complaint !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice

8/10 Good

Zhao, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great interiors and attention to details.

The only disappointing thing about kuramure is the size of their Onsen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HIDETOSHI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で、雰囲気も、食事も、デザイン性も良い。たまたまかもしれませんが滞在時は空いていて静かで良かった。家族4人（高校生と幼児含む）で一泊。
Stayed 1 night in Aug 2025

10/10 Excellent

SEOKHWAN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

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