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OTARU RETREAT by Onko Chishin

4.5 star property

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Photo gallery for OTARU RETREAT by Onko Chishin

Junior Suite with Semi-Open-Air Onsen | Bathroom | Separate bathtub and shower, spring water bathtub, free toiletries
Garden
Japanese-Western Suite with Semi-Open-Air Onsen | Down duvets, in-room safe, individually decorated
A modern spa area with a glass enclosure, a heated water pool, and a view of trees outside.
A modern interior with a wooden floor, a dark ceiling, and a large window overlooking a snowy landscape.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
2-685, Asarigawa Onsen, Hokkaido, Otaru, Hokkaido, 047-0154
  • Place, Ski Village Asari
    ‪3 min walk‬
  • Place, Asarigawa Hot Spring
    ‪5 min walk‬
  • Place, Asari River Onsen Ski Area
    ‪6 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪51 min drive‬

Room options

View all photos for Suite with Semi-Open-Air Onsen

Suite with Semi-Open-Air Onsen | Living area | 19-inch flat-screen TV with satellite channels, TV, books

Suite with Semi-Open-Air Onsen

  • River view
  • 72 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Trundle Bed
  • Free Wi-Fi

View all photos for Four-Bed Suite with Semi-Open-Air Onsen

A modern interior with a wooden floor, a dark ceiling, and a large window overlooking a snowy landscape.

Four-Bed Suite with Semi-Open-Air Onsen

  • River view
  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Junior Suite with Semi-Open-Air Onsen

Junior Suite with Semi-Open-Air Onsen | View from room

Junior Suite with Semi-Open-Air Onsen

10.0 out of 10
Exceptional
(1 review)
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds, 1 Single Trundle Bed and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Japanese-Western Suite with Semi-Open-Air Onsen

Japanese-Western Suite with Semi-Open-Air Onsen | Down duvets, in-room safe, individually decorated

Japanese-Western Suite with Semi-Open-Air Onsen

  • 70 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Japanese-Western Maisonette Room with Semi-Open-Air Onsen

A modern living room with a flat-screen TV, a wooden table, and a staircase.

Japanese-Western Maisonette Room with Semi-Open-Air Onsen

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Japanese-Western Maisonette Room with Private Onsen

Japanese-Western Maisonette Room with Private Onsen | Down duvets, in-room safe, individually decorated

Japanese-Western Maisonette Room with Private Onsen

  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds, 1 Single Trundle Bed and 1 Single Futon
  • Free Wi-Fi

View all photos for Japanese-Western Maisonette Room With Private Onsen

A modern bedroom with a wooden floor, a bed with dark bedding, a TV mounted on the wall, and a staircase leading to another room.

Japanese-Western Maisonette Room With Private Onsen

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite With Semi-Open-Air Onsen

A bedroom with two beds, a desk, a chair, and a window with blinds.

Suite With Semi-Open-Air Onsen

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite With Semi-Open-Air Onsen

A bedroom with a bed, pillows, and a bedside table.

Junior Suite With Semi-Open-Air Onsen

  • Sleeps 4
  • Free Wi-Fi

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About this property

OTARU RETREAT by Onko Chishin

A restaurant, a nightclub and a bar/lounge are available at this smoke-free ryokan. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and free train station pick-up. Other amenities include a coffee shop/cafe, concierge services and a library.
OTARU RETREAT by Onko Chishin offers 19 air-conditioned accommodations with indoor private hot tubs and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 19-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, spring water baths, toilets with an electronic bidet and complimentary toiletries.

This Otaru ryokan provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at OTARU RETREAT by Onko Chishin, you're just a quick walk from Asarigawa Hot Spring. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Breakfast served daily for a fee
  • Services include a concierge, a porter and luggage storage
  • Within a 15-minute walk of Asari River Onsen Ski Area and Ski Village Asari
  • Free local-area, railway station and bus station shuttle shuttle service
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. An area shuttle within 12 kilometres, A ferry terminal shuttle and A train station pick-up shuttle are free. A nightclub, a library, and a terrace are also featured at the luxury OTARU RETREAT by Onko Chishin. Self parking is free.

This 4.5-star Otaru ryokan is smoke free.

For a fee, guests can enjoy a local cuisine breakfast daily from 8:00 AM to 9:30 AM.
On-site venue – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.
CLARTE – This bar only serves light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 12 kilometres
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free ferry terminal shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 9:30 AM for a fee: JPY 4,400 for adults and JPY 4,400 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal

Restaurants on site

  • CLARTE

Things to do

  • Books
  • Library
  • Nightclub

Family friendly

  • Children's books
  • Children's dinnerware
  • Free area shuttle
  • High chair
  • In-room refrigerator
  • Living room

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • No lift

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Fusuma (room partition)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the ferry terminal, train station and bus station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately JPY 4400 for adults and from JPY 4400 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
OTARU RETREAT by Onko Chishin offers transfers from the ferry terminal, train station and bus station. Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 3:00 PM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Kuramure
Kuramure Inn
Kuramure Inn Otaru
Kuramure Otaru
Kuramure Hotel Otaru
Kuramure Otaru, Hokkaido
Kuramure Otaru
Kuramure Otaru
Kuramure Ryokan
Kuramure Ryokan Otaru

OTARU RETREAT by Onko Chishin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 100 out of 142 reviews
Rating 8 - Good. 26 out of 142 reviews
Rating 6 - Okay. 10 out of 142 reviews
Rating 4 - Poor. 4 out of 142 reviews
Rating 2 - Terrible. 2 out of 142 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Great staff, lovely design and beautiful setting.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

YoonKi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service from staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Robert Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly relaxing onsen and an excellent dining experience in your own private dining room. A great retreat.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Ivan Blagoev

Liked: Cleanliness, amenities, property conditions & facilities
Very cool Stay! We loved the kids futon!!😍 Deep dive into the Japanese culture. Everything was super interesting and we can’t wait to be back. Foods were delicious and Location nice next to Asari Ski resort. ありがとうございます！
View from onsen room!!
Breakfast
So much snow !!
Asari ski view from room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place to stay with peerless service. My wife and I had a wonderful experience.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Hua Hsin

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

doohee

Liked: Cleanliness, staff & service, amenities
Overall, it was a wonderful place. However, the dinner did not meet my expectations, and I believe the taste could be improved.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Tsang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Joon

Liked: Amenities
Food could be a little better
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Sook

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HYUNSANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interior design is very modern, room was very cozy. Though stairs to upstairs which contains 2nd bedroom and bathroom was quite steep, so try to get single story room if you are planning to travel with elderly family member. Food was amazing, seemed to be cooked with fresh ingredients. Staff were very kind. They were very supportive and respectful.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Paul Kwong Chue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is properly located at a quite neighborhood for people looking for privacy. Well renovated yet a bit modern as compare to other onsen ryokan in Japan. Staffs are super polite, helpful and considerate, exceeds most 5 stars hotel standard. The food over there are nice and the presentation is superb. It is just like an art...Each guest room has its own in-room onsen. Due to limited guest rooms, the public onsen is like private onsen most of the time. My family has an amazing stay there. Looking forward to re-visit the venue again if I come around Otaru area next time.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect. Seriously. Open bar with a pretty stellar collection of local Whiskey. Might disappoint those looking for Western Cocktails (they have them, but they won't be the best you've tried), but why would you order that at a local Ryokan in Otaru Japan?? Ask them for their "o-su-su-me" ("recommendation") and just enjoy yourself. Room was perfect, staff were helpful, food was excellent, and Otaru neighboring areas were so much fun for those looking to enjoy the Hokkaido region. Hope to stay here again one day.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Chiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内温泉はとても良いです。 貸切スパ設備を更新するとの事でしたので、その後に期待したいです
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Joonhyuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
숙박 시설은 작년에 비해 업그레이드 되어 더 좋았습니다. 룸서비스로 간단한 안주나 주류를 주는 것도 좋았구요. 다만 대욕장이 문을 닫은 것은 많이 아쉬었습니다. 그리고 작년까지만 하더라도 숙박에 저녁 식사(가이세키)가 포함되어 있었는데 올해는 료칸을 방문하고 난 뒤 이런 정보를 받게 되어 굉장히 당황했습니다. 료칸은 가이세키가 기본인데.. 료칸에서 연락 온 것도 알러지 여부와 도착 시간 여부 정도였지 저녁 식사에 대한 정보는 아무 것도 없었습니다. 작년 방문했을때 저녁 식사가 포함이라 올해는 그렇줄 알았는데 아무런 안내가 없으니.. 방문하실 분들은 미리 확인하고 방문하세요.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HIDETOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で、雰囲気も、食事も、デザイン性も良い。たまたまかもしれませんが滞在時は空いていて静かで良かった。家族4人（高校生と幼児含む）で一泊。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゆっくりとした時間

コンシェルジュが常に付き添ってくれています。とても大切にしてくださいました。
Stayed 1 night in May 2025
Verified

10/10 Excellent

Joonhyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

최고의 료칸

지금까지 방문한 료칸 중 최고였습니다. 음식과 음료 모두 만족스러웠으며 직원들의 접객도 아주 좋았습니다. 온천 시설도 좋았구요. 다만 호텔 시설이 노후하여 방 컨디션이 조금 아쉬웠습니다.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jongmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

오타루 가족과 함께 여행하기 좋은 료칸

전통적인 료칸은 아니지만 깔끔하고 조용합니다. 현대적인 외관과 전통 양식이 혼합된 느낌입니다. 제가 선택한 전망에서는 창문을 열어두면 물소리가 들려 매우 좋았습니다. 직원들은 매우 친절했고 서비스 또한 훌륭합니다. 방에도 넓은 욕조가 있어 아이와 함께 이용하기 좋았습니다. 대욕탕에서 피로를 풀기도 좋았습니다. 여름이라 외부 탕은 벌레가 좀 있었지만 내부에도 탕이 있어 이용하는데 문제는 없습니다. 대욕탕은 현대적인 목욕탕 느낌입니다. 넓은 침대 두 개와 바닥에서 잘 수 있는 방이 추가로 있었습니다. 체크인 할 때는 택시로 이동했지만 돌아갈 때는 직원이 송영 버스를 이용할 수 있도록 도와줬습니다. 10:30, 11:10 두 번 이용할 수 있었고 오타루역 또는 오타루 칫코 역 까지 이용 가능하였습니다.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

hanyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゆっくり休んできました。 いつも親切なスタッフの皆さん、ありがとうございます。
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

Verified traveller

性价比有点低

怎么说呢 整体来说性价比有点低 都算还好 但是这个价格有点。。
Stayed 3 nights in Nov 2023
Verified

8/10 Good

????

Liked: Cleanliness, staff & service, property conditions & facilities
アメニティなどが物足りない面もあったが、食事が美味しかった
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

HANYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

쿠라무레는 최고 입니다.

스탭분들이 가족처럼 돌봐 주셨습니다. 덕분에 편안한 여행이 되었습니다. 감사합니다. 다시 방문 하겠습니다.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

SOOYUCK

Liked: Staff & service, amenities, property conditions & facilities
너무 좋았습니다 ^^
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 숙박이었습니다 :) 친절하고 세심한 서비스와 고요한 분위기, 힐링된 하루였습니다.
Stayed 1 night in Dec 2022

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