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JEN Singapore Orchardgateway by Shangri-La

4.0 star property

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
City view
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
277 Orchard Road, Singapore, 238858
  • Place, Orchard Central
    ‪1 min walk‬
  • Place, Orchard Road
    ‪2 min walk‬
  • Place, National Museum of Singapore
    ‪15 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Club Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(71 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(65 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout curtains, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(21 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

  • Sleeps 2

View all photos for Club King Room

In-room safe, desk, blackout curtains, iron/ironing board

Club King Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Panorama Room

  • Sleeps 2

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About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping centre, steps from Orchard Central
Along with an outdoor pool, this hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The shopping around JEN Singapore Orchardgateway by Shangri-La gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Orchard Road. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Makan at Jen
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the pool and the proximity to shopping
  • Steps from Orchard Central and a 3-minute drive from National Museum of Singapore
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Trippi – This poolside rooftop bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 765 out of 1136 reviews
Rating 8 - Good. 279 out of 1136 reviews
Rating 6 - Okay. 60 out of 1136 reviews
Rating 4 - Poor. 15 out of 1136 reviews
Rating 2 - Terrible. 17 out of 1136 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Vinodhkumar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay for 4 nights, very convenient for shopping and travelling around the city using the metro
Stayed 4 nights in Oct 2025

8/10 Good

winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Jen hotel is ok. The room was adequate and the bed and blankets fits me well. Downstairs, you have direct access to the mall. Beside it is an mrt station. Its a very practical hotel to stay in. I would recommend it.
Stayed 3 nights in Oct 2025

8/10 Good

Aneesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and provided us with birthday celebration treat which was very nice! The public transport in Singapore is great for visiting tourist sites, we booked a taxi to and from the airport just because of all the changes. This is a great location, the only feedback I would give is that it is a bit annoying having 2 sets of lifts to come in and out of the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! Helpful staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Nicolas

Stayed 2 nights in Sep 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in hotel with a great location.

Great breakfast buffet, the room was spacious and clean. The hotel facilities were fantastic (a visit to the pool is a must). The hotel is conveniently located near everything (transpo, food, shopping, etc.)
Stayed 7 nights in Sep 2025

10/10 Excellent

Kar-Leung

Stayed 8 nights in Sep 2025

8/10 Good

BRADLEY, St Peters

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good but small. Not enough pool lounges. If not up to pool early, no lounge/shade so too hot to stay up there. Tiny gym. Great breakfast. Club room average. Not bad overall but not awesome either.
Stayed 5 nights in Sep 2025

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent. Close to shopping
Stayed 1 night in Oct 2025

8/10 Good

JENQTHUN

Travelled with family
Stayed 4 nights in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, easy to walk, plenty of places to eat
Stayed 6 nights in Sep 2025

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location with roof top pool. Lifeguard was super friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

Elgan

Liked: Cleanliness, staff & service, property conditions & facilities
Great central location for shopping
Stayed 3 nights in Sep 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool and what a view.Clean property and close to the shops
Stayed 6 nights in Sep 2025

10/10 Excellent

Jackie E K

Stayed 1 night in Sep 2025

10/10 Excellent

Sri Harsha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and service, staff were amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Shahzada

Stayed 3 nights in Sep 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location easy to go shopping and food places. Next to MRT entrance and also shopping mall.
Stayed 2 nights in Aug 2025

10/10 Excellent

Savio Jude

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 5 nights in Aug 2025

10/10 Excellent

Yannie

Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool which is the real selling point of the hotel. Rooms are on the small size for some of the cheaper rooms, but clean and comfortable. Breakfast can get very bus, otherwise good offering is made.
Stayed 3 nights in Aug 2025

10/10 Excellent

Foo Bang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic location

Great location, above shops and mrt station. Comfortable stay. Nice pool.
Stayed 1 night in Aug 2025

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Yihyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the city

I was there with my 7yo for a week. It was our second stay with Jen Orchard Gateway. We love everything about the hotel. From the great location with direct access to MRT, lovely staff, nice breakfast buffet, well designed room, nice swimming pool with pool side lounge. Everything is clean and well maintained. Would love to stay with the hotel again.
Stayed 7 nights in Aug 2025

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