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ibis Southampton Centre

3.0 star property

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Exterior
Exterior
Exterior
Standard Room with 1 Double Bed - Harbour view | In-room safe, desk, iron/ironing board, free cots/infant beds
Standard Room, 2 Single Beds, Harbour View | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View in a map
9 West Quay Road, Southampton, England, SO15 1RA
  • Place, WestQuay Shopping Centre
    ‪6 min walk‬
  • Place, Mayflower Theatre
    ‪9 min walk‬
  • Place, Southampton Cruise Terminal
    ‪14 min walk‬
  • Airport, Southampton (SOU)
    ‪9 min drive‬

Room options

View all photos for Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Double Bed

8.0 out of 10
Very good
(154 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free cots/infant beds

Twin Room, 2 Single Beds

8.0 out of 10
Very good
(75 reviews)
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room with 1 Double Bed - Harbour view

Standard Room with 1 Double Bed - Harbour view | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room with 1 Double Bed - Harbour view

7.0 out of 10
Good
(15 reviews)
  • Harbour view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Harbour View

Standard Room, 2 Single Beds, Harbour View | In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Single Beds, Harbour View

  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

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About this property

ibis Southampton Centre

Hotel with a restaurant, near Southampton Cruise Terminal
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, dry cleaning and laundry facilities. Housekeeping is available on request.
Ibis Southampton Centre offers 93 accommodations with a safe and coffee/tea makers. Cable televisions are provided. Bathrooms include baths or showers and hairdryers.

This Southampton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The breakfast at ibis Southampton Centre gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Casino. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and 2 meeting rooms
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 2-minute drive from Southampton Cruise Terminal and 9 minutes from New Forest National Park
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. The business-friendly ibis Southampton Centre also features a garden, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available.

This Southampton hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
The Cafe – This café serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Cafe

Things to do

  • Bicycle rentals

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.00 per person
  • Self-parking fee: GBP 12 per day (in/out privileges)
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Air conditioning is not provided
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ibis Hotel Southampton Centre
ibis Southampton Centre
ibis Southampton Centre Hotel
ibis Southampton Centre Hotel
Accor Hotel Southampton Centre
ibis Southampton Centre Southampton
ibis Southampton Centre Hotel Southampton

ibis Southampton Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1098 reviews
Rating 8 - Good. 333 out of 1098 reviews
Rating 6 - Okay. 208 out of 1098 reviews
Rating 4 - Poor. 86 out of 1098 reviews
Rating 2 - Terrible. 55 out of 1098 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shaun

Stayed 1 night in Aug 2025

6/10 Okay

Charlotte

Disliked: Cleanliness, property conditions & facilities, room comfort

Hot Harbourside

Hot. No air conditioning available in any of the rooms. Paid for a "harbour view," when the give you a "harbour side." Front desk admitted that the description was indeed misleading. Will stay rlsewhete next time
Stayed 1 night in Jul 2025

6/10 Okay

Louis

Disliked: Room comfort

So so

Minimum accomodations.Quick check on.samall Room.No AC.Good location
Stayed 1 night in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Excelleny location for a night before a cruise. Walkable yo port, shopping and nearby eats. Breakfast is great (eggs, juice, breads, codfee/tea)
Stayed 1 night in Aug 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.
Stayed 1 night in Aug 2025

6/10 Okay

samuel

Disliked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Chuck

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing outstanding
Stayed 2 nights in Aug 2025

8/10 Good

gerry

Disliked: Room comfort

bare .i m imum hotel

bathroom had but 2 towels restaurant closed at 7pm
Stayed 1 night in Aug 2025

10/10 Excellent

lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Campbell

It don the job

It done the job night before cruise . It certainly was clean and comfortable. Breakfast had a good range
Stayed 1 night in Aug 2025

6/10 Okay

Erika

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The only good thing about this property is the staff. From the reception desk to the cleaning crew, everyone was so incredibly kind and attentive to our needs. I asked for an apple at breakfast one day and one of the staff made sure I had one every day after. Literally unbelievably kind and attentive. Huge shoutout to all of them. Also, the proximity of the hotel to the train station is a huge pro. Everything else about this property was lackluster at best. The property is super outdated and you can feel it. The cleaning crew definitely does their best but it just doesn’t *feel* clean because the property is so worn. Additionally, the continental breakfast buffet is easily one of the worst I’ve ever had. Rubbery eggs, extra salty bacon, and overly greasy food. We opted to just buy out several days because it just wasn’t edible. I go into any continental breakfast with pretty low expectations but after this experience, any future continental breakfast will be five star quality. If you’re stopping through for a night or two on the way to a cruise, this is a great choice. But I wouldn’t do a long term stay here again.
Stayed 8 nights in Aug 2025

2/10 Terrible

Debra

Disliked: Property conditions & facilities, room comfort

Not great. At all.

Curtains fell on my head when I tried to close them. Showerhead split so most of the water squirted out the side. Only one thin pillow each and wooden headboard so very uncomfortable trying to read or watch the TV when lying down. Room was really small. Paper cups instead of glasses which they left when they did the room. Final straw was walking from the car to the hotel and an enormous rat ran along the pavement in front of us and disappeared down a broken drain cover.
Stayed 2 nights in Aug 2025

8/10 Good

Joanne, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. We paid for the cold breakfast which was plenty of food for us. Easy to walk to from train station as well as the cruise terminal. The bed was comfortable. Birds were a little noisy at 5 a.m.
Stayed 1 night in Aug 2025

6/10 Okay

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok for an overnight stay! Was clean and comfortable but had to leave windows open as too warm and air con was very noisy! Kept being woken because of loud cars and people singing very loudly! Fix air con so windows can be closed shutting out the noise
Stayed 1 night in Aug 2025

6/10 Okay

Maria

Stayed 1 night in Aug 2025

6/10 Okay

David B

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall tired and in need of an upgrade.
Stayed 1 night in Aug 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tariq

Travelled with group
Liked: Amenities, property conditions & facilities
Very convenient and affordable
Stayed 1 night in Aug 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and bay had great choices for everyone
Stayed 1 night in Jul 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Ibis very much. the location was perfect and the staff wonderful. I appreciated them storing our luggage and the bar and restaurant was excellent!
Stayed 1 night in Aug 2025

8/10 Good

James, Fullerton

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient for Cruise Ships. A bit of a long walk but an easy taxi ride!
Stayed 1 night in Apr 2025

8/10 Good

Dawna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very humid night and although we did know there was no A/C when we booked, it was a little hot for sleeping. They did provide a fan in the room to help.
Stayed 1 night in Jul 2025

8/10 Good

JIAN HUI

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
No AC, old facilities
Stayed 1 night in Jul 2025

8/10 Good

Mr S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jul 2025

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