4/10 Poor
Yeney
Travelled with family, Travelled with family and small children
3 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean, and the breakfast was excellent despite the hotel being completely full. We also want to highlight the outstanding service from the front desk agent who checked us in, Nick Pereira. He was extremely kind, welcoming, and professional. However, we do have a serious complaint regarding the behavior of the night shift staff member on Friday, November 28, named Terry J. Her treatment toward us felt discriminatory and disrespectful. We were sitting in the lobby talking quietly in Spanish, and she repeatedly made “shhh” gestures at us, spoke to us in a very rude manner, and even slammed objects on the counter where check-ins are done. At one point, she even turned off the lights, leaving us completely in the dark. When we asked her politely to turn the lights back on, she looked at us with hostility and continued speaking to us disrespectfully, assuming we wouldn’t understand because we spoke Spanish. Additionally, the young man working during breakfast seemed visibly irritated, throwing items around—for example, when the waffle machines beeped, he would go over and slam them loudly in front of all guests. We enjoyed the hotel overall, but these interactions made us feel uncomfortable and unwelcome. I hope management addresses this issue to ensure all guests are treated with respect, regardless of their language or background.
Yeney
Stayed 2 nights in Nov 2025
