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Comfort Suites St Charles - St Louis

2.5 star property

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Photo gallery for Comfort Suites St Charles - St Louis

Property entrance
Exterior
Suite, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
1400 S 5th St, St. Charles, MO, 63301
  • Ameristar Casino St. Charles
    ‪6 min walk‬
  • St Charles Convention Center
    ‪13 min walk‬
  • Hollywood Casino Amphitheatre
    ‪4 min drive‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Suite, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed)

Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed) | In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed)

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Best Western Plus The Charles Hotel

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (1006)
The price is €107
for 1 room
includes taxes & fees
22 Jun - 23 Jun
Best Western Plus The Charles Hotel

About this property

Comfort Suites St Charles - St Louis

Hotel with free breakfast, a quick walk to Ameristar Casino St. Charles
An indoor pool, a 24-hour fitness centre and a snack bar/deli are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and laundry facilities.
Comfort Suites St Charles - St Louis offers 71 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 14 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Comfort Suites St Charles - St Louis. During your stay, you're just a quick walk from Ameristar Casino St. Charles. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Ameristar Casino St. Charles and Historic Main Street
Comfort Suites St Charles - St Louis offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business centre. The business-friendly Comfort Suites St Charles - St Louis also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Comfort Suites St Charles - St Louis.

Property is also known as

Comfort Suites Hotel St. Charles
Comfort Suites St. Charles
Comfort Suites St Charles St Louis
Comfort Suites St Charles - St Louis Hotel
Comfort Suites St Charles - St Louis St. Charles
Comfort Suites St Charles - St Louis Hotel St. Charles

Comfort Suites St Charles - St Louis Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 464 out of 923 reviews
Rating 8 - Good. 286 out of 923 reviews
Rating 6 - Okay. 98 out of 923 reviews
Rating 4 - Poor. 44 out of 923 reviews
Rating 2 - Terrible. 31 out of 923 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carol, Houston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
One of the front desk people was amazing! He was patient, helpful, understanding and made you feel like a very important guest. I believe Selvan is his name.!
Stayed 5 nights in Mar 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a very clean hotel. Felt safe. Very quiet. Has an inside pool. Nice and clean pool. Outside is clean.
Stayed 1 night in Mar 2025

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Disorganized

Put us in a room that was already occupied, then wasnt sure what to do. We didnt get room we booked. Room was okay and we didnt have any further problems.
Stayed 1 night in Feb 2025

8/10 Good

Brad

Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price.
Stayed 2 nights in Feb 2025

2/10 Terrible

Rachel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk person walked into my room unannounced unlocked it with a key and came in while I was laying in the bed and just stood there and talked to me about oh I’m so sorry. I thought this room was unoccupied. Funny thing was it’s the same one who checked me in. It took him about five minutes to finally leave.
Stayed 1 night in Feb 2025

10/10 Excellent

Santa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all
Stayed 2 nights in Feb 2025

8/10 Good

Rustin

Liked: Cleanliness, staff & service
A
Stayed 1 night in Feb 2025

10/10 Excellent

Lacy

Stayed 1 night in Feb 2025

6/10 Okay

veronica

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean rooms, breakfast was great!
Stayed 1 night in Feb 2025

10/10 Excellent

Judy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matt was very welcoming and helpful . Easy drop off of suitcases, and walasy access to our room. Quiet and very clean. They accept pets and our doggy is sleeping great. Wou
Stayed 1 night in Feb 2025

8/10 Good

SHANNON, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Nancy

Disliked: Staff & service, property conditions & facilities
I didn’t like anything about this motel/hotel..Needs a serious upgrade, remove old paint from all walls, very dingy with poor lighting. After a long wait to check in; with all applicable identification; later told that I needed three holding fees for one reservation. I asked to speak to the Property Manager, who very rude and disrespectful; poor customer service to say the least; threatening to refund my money, however, since I was only there for a night, reimbursement was out of the question. After driving to STL for a funeral, I will never utilize this motel chain again, very displeased.
Stayed 1 night in Feb 2025

6/10 Okay

Natalie

Travelled with partner
Liked: Property conditions & facilities
It was clean thank you!
Stayed 1 night in Feb 2025

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our stay was nice. Compared to some of the places we’ve stayed this location was extremely clean and well decorated
Stayed 2 nights in Feb 2025

2/10 Terrible

Beatrice

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Rachel

Stayed 1 night in Jan 2025

6/10 Okay

Vicky

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
The room was decent and ok clean, but the floor of our room left our socks absolutely black. Had to ask for extra bedding for the pull out couch and front desk acted like it was so inconvenient for them to get out of the chair to get a pillow and blanket
Stayed 2 nights in Jan 2025

2/10 Terrible

Darrien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Roach Hotel

The first room I was given had not been cleaned. There was feces splatter still in the toilet, and the countertops were clearly disgusting. The second room had roaches, which were discovered after I had already wiped down the room on my own. The customer service delivered by the front desk attendant was the sole bright spot during my stay.
Stayed 2 nights in Jan 2025

8/10 Good

Nancy

Travelled with family and small children
The room was clean and spacious. The pool was well kept with extra towels. Staff was friendly and helpful.
Stayed 1 night in Jan 2025

2/10 Terrible

William

Very dissatisfied customer.

We were not able to go due to a Family emergency. When we booked the room, when we tried to boor the $4.50 per person to apply the cancelation policy, it would not let us. When the Family emergency came up int the Tuesday prior to arrival, I called the hotel and explained both the inability to pay the cancelation fee as well as that we had a family emergency. They were very rude and would not even consider to place our One Key money back on the account. I then called Hotels.com and spoke with a representative and they also called the hotel with the same results. It was 4 days prior to arrival and am sure that the room was re-rented and they were able to rent it out thus getting double compensation. Due to theses reasons I will NEVER attempt to book a room at this hotel and am not sure I will be using Hotels.com as it was thru the website that would not allow me to purchase the cancelation policy. We always do as we know things come up. And unfortunately this was one of those times.
Stayed 1 night in Jan 2025