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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite | 1 bedroom, individually decorated, blackout curtains, iron/ironing board
Reception
Building design
Mini Suite | 1 bedroom, individually decorated, blackout curtains, iron/ironing board
King Suite | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Stratford City Hall
    ‪3 min walk‬
  • Place, Festival Theatre
    ‪15 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪52 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.6 out of 10
Good
(8 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite | 1 bedroom, individually decorated, blackout curtains, iron/ironing board

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

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About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services and a 24-hour front desk.
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottles of water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of The Windsor Hotel by Hoco Hotels Collection's great location. During your stay, you're just a quick walk from Stratford City Hall. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Steps from Stratford City Hall and Avon Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Windsor Hotel by Hoco Hotels Collection also features concierge services and a lift. Parking is available for a fee.

This Stratford hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CAD 20 for adults and from CAD 20 for children
  • Uncovered self-parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 127 out of 356 reviews
Rating 8 - Good. 111 out of 356 reviews
Rating 6 - Okay. 62 out of 356 reviews
Rating 4 - Poor. 44 out of 356 reviews
Rating 2 - Terrible. 12 out of 356 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lila

Disliked: Property conditions & facilities
Told that pullout bed was made, came back late bed not made and had to call for bedding at 11pm! Had to ask for enough towels - 3 people booked , towels for2 No breakfast or food options available- over $500 per night!
Stayed 1 night in Aug 2025

4/10 Poor

Joseph

Travelled with partner
Disliked: Amenities, property conditions & facilities
People were very professional. Hotel not up to what was expected. No food options and very small rooms
Stayed 1 night in Aug 2025

10/10 Excellent

Lorianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff. Jr. suite are on the smaller side but cozy and just perfect for our family. Right in the town and close to the theatre!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is unbeatable! Staff is extremely helpful. Rooms are very comfortable.
Stayed 1 night in Aug 2025

6/10 Okay

Carol

Liked: Cleanliness
The beds were comfortable. No food options.
Stayed 2 nights in Jul 2025

10/10 Excellent

Aida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very central. Close proximity to the theatre, restaurants and shopping. Staff were very helpful and our room was clean and comfortable night sleep.
Stayed 3 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment room was large enough for our group. The location couldn't be better.
Stayed 2 nights in Aug 2025

8/10 Good

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very cute and super convenient to all theatres and downtown. Very walkable location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dinah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was nice. However, the washroom was too small and could use a refresh.
Stayed 1 night in Aug 2025

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Comfortable bed. Clean room with lots of outlets, coffee maker. Quiet. Easy ch CK in. Attentive staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in with extended family and friends with room to play cards - have a meal - and in general a glass on wine and talk !
Stayed 1 night in Jul 2025

4/10 Poor

Rassika

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Gregory

Travelled with partner
Disliked: Amenities, property conditions & facilities
We give credit that they are trying to upgrade the property, but it's like putting lipstick on a pig. The room had be painted and flooring looked new. Downsides: weird & small bathroom - sink and toilet were practically in the shower. There were insufficient electrical outlets, as evidenced when we ran the coffee maker, kettle and TV at the same time: the electrical outlet shorted. There is no artwork in the room. The hallway smelled weird, and the room wasn't much better. It had an old motel AC unit that was very loud; with the current humid weather we didn't have an option not to run it. Our sleep was disturbed. The bed was soft and my partner re-aggravated a hip problem. It looks better on the website than it is. It's not worth what we paid.
Stayed 1 night in Jul 2025

4/10 Poor

peter

Disliked: Staff & service, property conditions & facilities
Too small
Stayed 1 night in Jul 2025

8/10 Good

E M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getting its sparkle back!

Excellent location—theatres, restaurants and shops walkable distance. Staff are very friendly and thorough. Building has been renovated without losing its historic charm. I have stayed here before while it was still under its original name. It really needed some care & attention then and I’m thankful for the revitalization of this gem. I can’t wait to return and see the next wave of renovations completed.
Stayed 2 nights in Jul 2025

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Quaint hotel in the middle of the town. Able to take beautiful walks to everything In the write up it said a breakfast was included it is NOT..so not a pleasant surprise so that was the only disappointment
Stayed 1 night in Jul 2025

10/10 Excellent

Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So helpful!

Everyone we met in the hotel was so very friendly and helpful! The room was comfortable and exactly what we’d hoped for. A lovely stay and we hope to return sometime soon.
Stayed 1 night in Jul 2025

10/10 Excellent

William

Stayed 1 night in Jul 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Poor tv reception. No local weather and news
Stayed 3 nights in Jul 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was especially helpful. My room on the third floor was very nice. The location is great, near shops, restaurants, and the Avon theatre. The only problem is parking. The hotel has a very small parking lot. Be sure to book ahead. I have a handicapped tag so I was able to park on the street. I recommend this hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, great staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in Stratford--we walked to three theaters for Shakespeare performances while in Stratford. Lots of good dining choices nearby. Rooms were very quiet and clean, and staff were very helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Laura, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
easy to find from bus stop basic rooms but bed was comfortable and it was very quiet
Stayed 1 night in Jul 2025

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
My complaint is with Expedia. I kept getting these Null.Expedia text messages on my phone. I did not book the room through my phone so I was very suspicious that these messages were spam and it was a trap by a party other than Expedia tto get money out of me. Since this happened I will not use Expedia again.
Stayed 1 night in Jul 2025