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Shangri-La Suzhou

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Photo gallery for Shangri-La Suzhou

Exterior detail
Interior
In-room safe, desk, blackout curtains, soundproofing
Indoor pool
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu, 215011
  • Place, Suzhou Water Park
    ‪2 min drive‬
  • Place, Shantang Street
    ‪7 min drive‬
  • Place, Humble Administrator's Garden
    ‪10 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪32 min drive‬

Room options

View all photos for Premier Room, 1 King Bed, City View (Skyline)

In-room safe, desk, blackout curtains, soundproofing

Premier Room, 1 King Bed, City View (Skyline)

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe King

In-room safe, desk, blackout curtains, soundproofing

Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin

View from room

Deluxe Twin

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Deluxe King

In-room safe, desk, blackout curtains, soundproofing

Horizon Deluxe King

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Deluxe Twin

In-room safe, desk, blackout curtains, soundproofing

Horizon Deluxe Twin

8.0 out of 10
Very good
(1 review)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, City View (Skyline)

Premier Room, 1 King Bed, City View (Skyline) | In-room safe, desk, blackout curtains, soundproofing

Premier Room, 1 King Bed, City View (Skyline)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite King

Executive Suite King | In-room safe, desk, blackout curtains, soundproofing

Executive Suite King

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon, Premier Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Horizon, Premier Room, 1 King Bed

  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Deluxe Twin

Lobby

Horizon Deluxe Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Horizon, Premier Room, 1 King Bed

Lobby

Horizon, Premier Room, 1 King Bed

  • Sleeps 3
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Hill View (Skyline)

Premier Room, 1 King Bed, Hill View (Skyline) | In-room safe, desk, blackout curtains, soundproofing

Premier Room, 1 King Bed, Hill View (Skyline)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Exterior
Pan Pacific Suzhou
Suzhou Old Town
  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 527 reviews
The price is €58
includes taxes & fees
21 Jun - 22 Jun
Pan Pacific Suzhou

About this property

Shangri-La Suzhou

3 restaurants, a full-service spa and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a snack bar/deli are on-site.
Shangri-La Suzhou offers 390 accommodations with laptop-compatible safes and complimentary bathrobes. Premium satellite televisions are provided. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, a children's pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
With your stay at Shangri-La Suzhou, you'll be connected to a shopping centre and within walking distance of Soody Candy Land. Enjoy features like free WiFi in public areas and free valet parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Cafe Soo, a buffet restaurant that serves international cuisine
  • Buffet breakfast offered for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge in a treatment at the full-service spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 4-minute drive from Lingering Garden and 8 minutes from Shantang Street
  • Airport shuttle service available for a fee
Shangri-La Suzhou offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, 11 meeting rooms, and limo/town car service are available. A children's pool, a health club, and a hot tub are also featured at the luxury Shangri-La Suzhou. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

Guests can enjoy buffet breakfast for a fee.
Cafe Soo – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Shang Palace – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Nishimura – This restaurant specialises in Japanese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Buffet breakfast available for a fee: CNY 128 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Cafe Soo
  • Nishimura
  • Shang Palace

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 51 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 349.8 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 per person
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Suzhou offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hotel Shangri-La Suzhou

Shangri-La Hotel Suzhou

Shangri-La Suzhou

Shangri-La Suzhou Hotel

Suzhou Shangri-La

Suzhou Shangri-La Hotel

Shangri La Hotel Suzhou

Shangri La Suzhou

Shangri La Suzhou

Shangri-La Suzhou Hotel

Shangri La Hotel Suzhou

Shangri-La Suzhou Suzhou

Shangri-La Suzhou Hotel Suzhou

Shangri-La Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 192 reviews
Rating 8 - Good. 56 out of 192 reviews
Rating 6 - Okay. 12 out of 192 reviews
Rating 4 - Poor. 3 out of 192 reviews
Rating 2 - Terrible. 2 out of 192 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

KIM GEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and friendly hotel
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

poul

Liked: Cleanliness, property conditions & facilities
Friendly and helpsom peppe. Nice room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Aijun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, friendly staff and good location for restaurants and malls and museum.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Frode

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, close to Paradise Walk. Good breakfast.
Stayed 4 nights in Sep 2024
Verified

6/10 Okay

Niels Ingemann

Liked: Cleanliness, room comfort

Average good hotel

Reasonable hotel compared to price and place
Stayed 2 nights in Jul 2024
Verified

8/10 Good

xiaoyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and good hotel

Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

XIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at this hotel and I will stay here again when I come to Suzhou next time.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very memorable experience

Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023
Verified

6/10 Okay

Oberschneider

Hotel is getting a bit old, aircon needs to be set to 16 deg to cool a little. Good location though.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023
Verified

2/10 Terrible

Jun

Terrible Service
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was professional and friendly and even offered for her staff to help me with my bags. The hotel is across the ST from a nice mall, in a good location, clean and the guest rooms are spacious. I had a chance to meet the housekeeper. His name is Mr. Zhai, Peng, a young fellow and friendly. He did a nice job on the housekeeping.
Stayed 4 nights in Oct 2024
Verified

4/10 Poor

Sinisa

Liked: Cleanliness
Disliked: Staff & service, amenities
Staff at this 5 star hotel is terrible. They don't know any language except Chinese. It is unbelievable that 5 star hotel doesn't have English speaking staff. Not at the reception, not at breakfast restaurant not anywhere. At checkout I wanted to pay for my laundry service where after 20 minutes of "just a moment sir", after each of my question "what are you doing", I discovered that they didn't understand what I want but they was trying to locate my shirts which was delivered to my room a day before!!?? While I was waiting on the reception, their air-condition was broken and everyone at hotel lobby was sweating since huge humidity. They do not understand a simple word which is not in Chinese. Not to mention room "smoking smell" and burn marks on carpet on a "non smoking" floor, where they offer to me that staff come and open a window and allow fresh air to "clean" the smell. Not a 5 star service, and not for sure 5 star hotel. I stayed many times at other Shangri-La hotels and this Suzhou one is not even close to Shangri-La quality and service. Should avoid for your stay at Shangri-La Suzhou!
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk fint hotell med alle fasiliteter
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Shinjiro

親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Yuta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て良し
Stayed 1 night in Apr 2025
Verified

6/10 Okay

TAKAYUKI

朝食はおいしい

写真に洗浄機付きトイレが映っていたので、近隣より少し高かったけど予約しました。実際の部屋には設置されていませんでした。シャングリラホテルなら標準と思っていましたが、この点だけは残念でした。
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Dowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 청결합니딘 위치도 좋습니다
Stayed 5 nights in Jan 2024
Verified

8/10 Good

Ta Chun

Liked: Cleanliness, room comfort

房内老旧的香格里拉

房内虽大，但设施非常老旧。竟然还有24吋的电视，遥控器简直可以当作古董了。酒店位置地图上看来是在龙湖天街不远，实际上走路还是要个10分钟左右，在寒冷的12月，根本不想出门走过去。住的是高楼层，景观不错。
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

日本人街に最も近い

日本人街近く、地下鉄は遠い。
Stayed 1 night in Nov 2021
Verified

8/10 Good

BO

Liked: Staff & service, property conditions & facilities, room comfort

旅行

中规中矩的服务
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
属于老牌的高端酒店，交通便利，服务周到，位于新区cbd，对面就是龙湖，购物吃饭极度便利！
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

shujiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地、部屋ともによし

蘇州新区日本料理屋が集中する商業街が徒歩圏と非常に便利な立地。部屋も申し分ない。
Stayed 1 night in Oct 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
廊下でタバコの匂いがした。かなりがっかりした。someone smoked in his room or somewhere in the hotel. So disappointed.
Stayed 1 night in Apr 2020