Imperial Hotel, Tokyo

5.0 star property

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Photo gallery for Imperial Hotel, Tokyo

Gift shop
1 bedroom, premium bedding, down duvets, in-room safe
1 bedroom, premium bedding, down duvets, in-room safe
Indoor pool
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Room service

Explore the area

View in a map
1-1-1 Uchisaiwaicho Chiyoda-ku, Tokyo, Tokyo-to, 100-8558
  • Place, Hibiya Park
    ‪1 min walk‬
  • Place, Tokyo Imperial Palace
    ‪9 min walk‬
  • Place, Tokyo Tower
    ‪2 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪15 min drive‬

Room options

High Floor Standard Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

High Floor Standard Twin - Tower Bldg[Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Tower Building High Floor Standard Double, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

High Floor Standard Double - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

High Floor Standard Double-Tower Bldg[Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

High Floor Premier Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Tower Building High Floor Pent House Suite Twin, Non Smoking

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

High Floor Premier Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

GINZA VIEW Suite Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

Tower Building High Floor 2 Bed Room Suite Twin, Non Smoking

  • 99 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds

GINZA VIEW Suite Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

Penthouse Suite Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Main Building Junior Suite King

8.8 out of 10
Excellent
(6 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Penthouse Suite Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Penthouse Suite Double - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Penthouse Suite Double - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Main Building Junior Suite Twin

8.8 out of 10
Excellent
(3 reviews)
  • 54 sq m
  • Sleeps 4
  • 2 Single Beds

Tower Building High Floor Premier Twin, Non Smoking

  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Tower Building, Premier Twin, Non Smoking

  • Sleeps 3
  • 2 Single Beds

Imperial Floor Deluxe Park View Double

  • 42 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Premier Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • Sleeps 3
  • 2 Single Beds

Imperial Floor Deluxe Park View Twin

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds

Premier Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • Sleeps 3
  • 2 Single Beds

Imperial Floor Deluxe Suite King

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Main Building Park View Corner Suite Twin

  • 115 sq m
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 2 Single Beds

Main Building Park View Corner Suite King

  • 115 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Main Building Deluxe Park View Twin

8.8 out of 10
Excellent
(3 reviews)
  • 42 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds

Main Building Deluxe Park View Double

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Tower Building, Standard Double, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

Main Building Junior Suite Park View Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • Park view
  • Sleeps 5
  • 2 Single Beds

Tower Building High Floor Pent House Suite Double, Non Smoking

  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Standard Double - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • Sleeps 2
  • 1 Double Bed

Standard Double - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • Sleeps 2
  • 1 Double Bed

Tower Building High Floor Residential Suite Twin, Non Smoking

  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

Standard Twin - Tower Bldg [Jan2:Check-in 3PM/Restaurant access limited due to full house]

  • Sleeps 2
  • 2 Single Beds

Imperial Floor Deluxe Twin

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

Standard Twin - Tower Bldg [Dec31-Jan2: Restaurant access limited due to full house]

  • Sleeps 2
  • 2 Single Beds

Main Building Deluxe Twin

9.4 out of 10
Exceptional
(36 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

Main Building Deluxe King

10.0 out of 10
Exceptional
(15 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Imperial Floor Junior Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Imperial Floor Superior King

10.0 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Tower Building High Floor GINZA VIEW Corner Suite Twin, Non Smoking

  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

Imperial Floor Junior Suite Twin

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • Sleeps 3
  • 2 Single Beds

Main Building Superior Twin

9.4 out of 10
Exceptional
(33 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

Main Building Superior King

9.2 out of 10
Wonderful
(42 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Tower Building, Standard Twin, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 2 Single Beds

Tower Building High Floor Standard Twin, Non Smoking

9.2 out of 10
Wonderful
(36 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Main Building Imperial Floors Deluxe Twin Room Non Smoking

  • Sleeps 3

Main Building Regular floor Park-View Corner Suite King Room Non smoking

  • Sleeps 2

Main Building Regular Floor Deluxe Twin Room Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3

Main Building Imperial Floors Superior Double Room Non Smoking

  • Sleeps 2

Main Building Imperial Floors Junior Suite Two Double Non Smoking

  • Sleeps 3

Main Building Regular Floor Junior Suite Twin Non Smoking

  • Sleeps 3

Main Building Regular floor Deluxe King Room Non Smoking

  • Sleeps 2

Main Building Regular floor Junior Suite King Non Smoking

  • Sleeps 2

Main Building Imperial Floors Junior Suite King Non Smoking

  • Sleeps 2

Main Building Regular floor Superior Room

  • Sleeps 2

Main Building Regular Floor Park-View Corner Suite Twin Room Non Smoking

  • Sleeps 3

Main Building Regular Floor Superior Twin Room Non Smoking

  • Sleeps 2

Main Building Regular Floor Superior Double Room Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Main Building Imperial Floors Deluxe King Suite Non Smoking

  • Sleeps 2

Main Building Regular Floor Deluxe Park-View King Room Non Smoking

  • Sleeps 2

Main Building Regular floor Deluxe Park-View Twin Room Non Smoking

  • Sleeps 3

Main Building Imperial Floors Deluxe Park-View King Room Non Smoking

  • Sleeps 2

Main Building Regular Floor Junior Suite Park-View Twin Room Non Smoking

  • Sleeps 3

Main Building Imperial Floors Deluxe Park-View Twin Room Non Smoking

  • Sleeps 2

Tower Building High Floor Penthouse Suite Twin Non Smoking

  • Sleeps 2

Tower Building High Floor Standard Twin Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking

  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking

  • Sleeps 3

Tower Building High Floor Ginza-View Corner Suite Twin Non Smoking

  • Sleeps 2

Tower Building High Floor Residential Suite Twin Non Smoking

  • Sleeps 3

Tower Building High Floor 2 Bed Room Suite Twin Non Smoking

  • Sleeps 4

Tower Building High Floor Standard King Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

Main Building Imperial Floors Junior Suite

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Standard Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Standard King Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 2

Tower Building High Floor Premiere Twin Non Smoking (Restaurants Are Busy From Dec.31-Jan.2)

  • Sleeps 3

Tower Building High Floor Premiere Twin Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Main Building Grand Chef Snoopy Room

  • Sleeps 2

Tower Building High Floor Standard Twin Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Standard King Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite Twin Non Smoking(Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Main Building Regular Floor Family Connecting Room

  • Sleeps 4

Main Building Imperial Floors Deluxe Two Double Bed Suite

  • Sleeps 2

Tower Building High Floor Ginza-View Corner Suite Twin Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building High Floor Penthouse Suite King Non Smoking (Restaurants Are Busy On Jan. 2)

  • Sleeps 2

Tower Building Premiere Twin Non Smoking

  • Sleeps 3

Tower Building Standard Twin Non Smoking

  • Sleeps 2

Tower Building Standard King Non Smoking

  • Sleeps 2

Tower Building 2 Twin Family Non Smoking

  • Sleeps 5

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About this property

Imperial Hotel, Tokyo

Luxury Tokyo hotel connected to the convention centre, steps from Hibiya Park
This hotel features 8 restaurants, an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, 2 coffee shops/cafes and a sauna are on-site.
Imperial Hotel, Tokyo offers 918 accommodations with DVD players and laptop-compatible safes. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.
The shopping around Imperial Hotel, Tokyo gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Hibiya Park. Free WiFi in public areas, 8 restaurants and 2 bars are available.
  • Free WiFi
  • Enjoy French cuisine at Les Saisons, one of the property's 8 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Hibiya Park and 12 minutes on foot from Tokyo Imperial Palace
  • Airport, railway station and local-area shuttle service available for a fee
Imperial Hotel, Tokyo offers its guests a kids' pool, an indoor pool, Access to hot tub, and a sauna. There are 8 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre, 7 meeting rooms, and limo/town car service are available. Event space at this hotel measures 344 square feet (32 square metres) and includes a conference centre. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Imperial Hotel, Tokyo. An airport shuttle (available 24 hours), an area shuttle and a train station drop-off service are available for a fee. Parking is available for a fee. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
Les Saisons – This fine-dining restaurant specialises in French cuisine. Reservations are required.
The Imperial Viking Sal – This buffet restaurant serves breakfast, lunch and dinner. Open daily.
Kamon – This fine-dining restaurant serves lunch and dinner. Open daily.
Nakata – This sushi bar specialises in sushi and serves lunch and dinner. Open daily.
Old Imperial Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Covered parking on site (JPY 12,000 per day; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: JPY 5,800 to 6,700 for adults and JPY 3,800 to 6,000 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 8 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Kamon
  • Les Saisons
  • Nakata
  • Old Imperial Bar
  • The Imperial Viking Sal

Things to do

  • 24-hour gym
  • Children's pool
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (344 square foot of space)

Spa

  • Aromatherapy
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 31 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Office
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Additional fees of 3,800-6,000 JPY apply to children 0-6 years old for breakfast, when sharing existing bedding with their parent. Fees are collected at the property.
Meals are not included in the room rate for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 5800 to 6700 for adults and JPY 3800 to 6000 for children
  • Airport shuttle fee: JPY 58900 per person (one-way)
  • Airport shuttle fee per child: JPY 58900 (one-way), (from 1 to 5 years old)
  • Covered self-parking fee: JPY 12000 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Imperial Hotel, Tokyo offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Imperial Hotel
Imperial Hotel Tokyo
Imperial Tokyo
Imperial Hotel Tokyo
Imperial Tokyo
Hotel Imperial Hotel Tokyo
Tokyo Imperial Hotel Hotel
Hotel Imperial Hotel
Imperial
Imperial Hotel
Imperial Hotel Tokyo
Imperial Hotel, Tokyo Hotel

Imperial Hotel, Tokyo Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1090 out of 1256 reviews
Rating 8 - Good. 121 out of 1256 reviews
Rating 6 - Okay. 25 out of 1256 reviews
Rating 4 - Poor. 12 out of 1256 reviews
Rating 2 - Terrible. 8 out of 1256 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Amit

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel offers a range of properties. The standard rooms in the towers are, in my opinion, well below five-star quality: they’re small, and the bathroom isn’t separated from the shower. The junior suite in the main building is excellent! It’s true that the hotel’s décor is outdated, but not a deal breaker
Stayed 5 nights in Apr 2025

10/10 Excellent

Nathalia

Stayed 2 nights in Jun 2025

10/10 Excellent

Tanimoto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lush

I've always dreamed of staying at the Imperial Palace Hotel. It surpassed my expectations.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities
Their service and hospitality is impeccable!! My daughter’s swim cover up got mixed in with the towels and went missing. They were able to track it down and deliver it to our next hotel with a gift for the incident. I would recommend 100%!!
Stayed 4 nights in May 2025

10/10 Excellent

Gonzalo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel super Japanise stile. great location and service
Stayed 7 nights in Jun 2025

10/10 Excellent

Ayman, Dubai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was exceptional and the service is next level
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The service was impeccable. From the time we arrived to our departure, all the staff was very friendly and attentive. We had two separate stays and required luggage storage. Our luggage were in our room before our checked in. And we loved the breakfast. It was delicious. Can't say enough how much we enjoyed our stays.
Stayed 3 nights in May 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Sandy, monore township

Travelled with family
Liked: Amenities
All good
Stayed 2 nights in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely nice hotel, although it is equivalent to a typical opulent western hotel such as the Waldorf Astoria or similar. If that’s to your taste then you’ll love it. It’s very much a western hotel with staff all speaking English rather than Japanese, which was very different from other hotels we stayed at on our trip. The level of service was honestly a bit much for us, but this is purely a matter of personal taste. Our room was spacious and well appointed, even having a Norwegian chair and ottoman and a large bathroom with full shower and separate tub. Many complimentary items were included, and staff were always available to help. The hotel itself has a shopping arcade and many fine restaurants on premises but you are also located in the lovely Ginza district, and less than 15mins walk to the imperial palace. Overall a great hotel, but perhaps not to everyone’s taste. It was a bit too much for us. Being waited on hand and foot is not really our style. But for guest that prefer this level of service, you likely won’t find a better example of it anywhere else in Japan.
Stayed 1 night in May 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, great location, great service
Stayed 2 nights in May 2025

10/10 Excellent

Chung B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night Tokyo stay

Really large hotel in downtown Tokyo, easily walkable from Tokyo station or the Imperial Palace. Close to multiple restaurants and shopping in Ginza (walkable). I booked 2 rooms, one night, had a fantastic French made-to-order breakfast the next morning. They have an indoor, heated swimming pool. Workout center. Multiple (!!!) restaurants and if you book the room with breakfast, they let you pick which restaurant you want to eat in. All the amenities are included in the bathroom (toothbrush/toothpaste, shampoos, cotton Q-tips, etc.). Room has a mini bar with alcohol. Large bathroom.
Stayed 1 night in May 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Comfortable rooms , nice stuff, cool area with lots of places to shop
Stayed 4 nights in May 2025

10/10 Excellent

Craig, Boise

Stayed 1 night in May 2025

10/10 Excellent

Richard J

Liked: Cleanliness, staff & service
Stayed 10 nights in May 2025

10/10 Excellent

Linda

Stayed 4 nights in May 2025

10/10 Excellent

Yuting

Stayed 5 nights in May 2025

10/10 Excellent

Juan, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast options, location is awesome, and great room size
Stayed 4 nights in May 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again
Stayed 7 nights in May 2025

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
A lovely classic hotel with exemplary service. Excellent location for easy walk to subway and Ginza area. Lots of eating options in the vicinity. Highly recommended.
Stayed 5 nights in Feb 2025

10/10 Excellent

Charles

Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in the main building

Strongly recommend paying extra to stay in the main building While the breakfasts are always fabulous and local hard to best, the rooms in the Tower are unremarkable, small and not worth the money in my opinion
Stayed 4 nights in May 2025