8/10 Good
steven
25 Mar 2024
Liked: Cleanliness, staff & service, room comfort
Good but room for improvement.
This hotel is a great option but has some room for improvement. The positives are that it is clean, the staff is friendly, bedding is extremely comfortable, air conditioning and fans are provided in rooms. Food in the cafe, though expensive by local standards is good and appetising. The fish grill is a MUST.The pools are large and very clean, nice gardens are well maintained and the location is amazing, right on a beach with fisherman heading out each evening and fresh deliveries dropped off right outside the hotel entrance each morning. Improvements could include, WiFi, towel changes, pool towels put out every morning rather than needing to be requested. My only gripe was that the room we booked was advertised as having ocean views. It did not. In order to get ocean views I had to pay extra and move to a more expensive room. Whilst the manager Antonio did arrange a significant discount on the upgraded room, I was disappointed that an extra charge was applied to get a room with the features I had booked. The surcharge was 50% above the room booked, one with ocean views which my room did not have. If looking for a guide, necessary I think when staying at Rua, the hotel option, Wildam is a good and safe driver, he does however not speak other languages than Bahasa and his car is very old. We did book another guide with a modern car and who spoke English and French, this made our tours so much more enjoyable and worthwhile. Finally, locals are very friendly.
steven
Stayed 7 nights in Mar 2024
