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DoubleTree by Hilton York

4.0 star property

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Photo gallery for DoubleTree by Hilton York

Exterior
Room, 1 Double Bed | Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, towels
Café
Reception
Coffee shop

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Parking available

Explore the area

View in a map
St Maurices Road, York, England, YO31 7JA
  • Place, York St. John University
    ‪3 min walk‬
  • Place, York Minster
    ‪7 min walk‬
  • Place, Shambles
    ‪7 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪64 min drive‬

Room options

Junior Suite

  • Sleeps 3
  • Free Wi-Fi

Cozy Double Room

  • Sleeps 2
  • Free Wi-Fi

Two Double Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | In-room safe, individually decorated, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | In-room safe, individually decorated, desk, blackout curtains

Junior Suite, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed

7.6 out of 10
Good
(32 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 1 Double Bed (Cosy Room)

Room, 1 Double Bed (Cosy Room) | In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed (Cosy Room)

7.8 out of 10
Good
(32 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 1 Double Bed (Duplex)

Room, 1 Double Bed (Duplex) | In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed (Duplex)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | In-room safe, individually decorated, desk, blackout curtains

Family Room

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (2 Rooms)

In-room safe, individually decorated, desk, blackout curtains

Family Room (2 Rooms)

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | In-room safe, individually decorated, desk, blackout curtains

Room, 2 Double Beds

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | In-room safe, individually decorated, desk, blackout curtains

Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 Double Bed, Accessible

In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

DoubleTree by Hilton York

This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
DoubleTree by Hilton York offers 143 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually decorated. Digital televisions are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This York hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton York. During your stay, you're just a quick walk from Shambles. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local cuisine while dining at The Yorkshire bar & grill
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Shambles and York Minster
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton York. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star York hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
DoubleTree by Hilton York has a restaurant serving breakfast, lunch, dinner and light fare.
Yorkshire Cafe – This café specialises in local cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 25 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 17.95 for adults and GBP 8.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Yorkshire bar & grill
  • Yorkshire Cafe

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.95 for adults and from GBP 8.50 for children
  • Uncovered self-parking fee: GBP 25 per day
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Monkbar Hotel York

Monkbar York

Monkbar

Hotel Monkbar

DoubleTree by Hilton York York

DoubleTree by Hilton York Hotel

DoubleTree by Hilton York Hotel York

DoubleTree by Hilton York Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1002 reviews
Rating 8 - Good. 288 out of 1002 reviews
Rating 6 - Okay. 157 out of 1002 reviews
Rating 4 - Poor. 115 out of 1002 reviews
Rating 2 - Terrible. 60 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

David

Liked: Staff & service, amenities
Middle of the road hotel so a bit pricey.
Stayed 1 night in Feb 2026

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
All staff went above and beyond. Room was ready early and we were allowed to check in when we arrived. We were given warm cookies on arrival which was a nice touch. Room was spacious, clean, and had everything you could need including tea, coffee, iron, toiletries, etc. the room had a heater and aircon and so the temp of the room was perfect for us. breakfast was amazing and again staff couldn’t be any more helpful. We will definitely be returning!
Stayed 1 night in Feb 2026

2/10 Terrible

Jacqui

Travelled with pets
Disliked: Staff & service, amenities
Room lay out and height was ridiculous and clear signs that other guests had collided with the sloped roof. I’m 5’4” and had to bend to avoid bashing my head to get into bed!! Not acceptable for a room charge of £171. 2. Room was cold, no heating and heater provided was ineffective 3. No blinds or curtains on the window!! It’s a bedroom!! Bathroom light and extractor fan were on the same switch so the noisy extractor continued to run 6 mins after the light was turned off. As if that wasn’t bad enough from our room you could hear the extractor fan running in the other rooms above and beside us! We had required a dog friendly room , but this should still be a decent functional room at the price point offered We left early before 7am having been awake throughout the night ( light and extractor) and couldn’t speak to anyone as the desks were empty!!. We dropped the key in the express checkout and left. I would like a response from the hotel and to be honest a refund as this was an unacceptable nights stay. I look forward to hearing from you.
Stayed 1 night in Feb 2026

10/10 Excellent

DUMITRU

Stayed 1 night in Feb 2026

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
Fantastic location for York City, the room was fine but would have preferred a standard rather than disability access type.
Stayed 1 night in Feb 2026

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
Where to even begin with this hotel? I honestly cannot believe it is part of the Hilton Hotels & Resorts brand. The entire property feels stuck in the 1990s, and I now fully understand why it has so many poor reviews. It is, unfortunately, among the worst-rated hotels in York — and our experience reflects exactly why. We were assigned Room 74, located outside across the parking area and up two narrow flights of stairs, which made carrying luggage extremely difficult. The room was directly above the delivery bays for the bars. On both mornings of our two-night stay, we were woken at approximately 6:45am by loud banging from brewery deliveries, along with noise from the housekeeping storage area below. Sleeping beyond sunrise was virtually impossible. The décor throughout is stained, tired, and outdated. The rooms are in urgent need of full refurbishment. While the location is good, parking is extremely limited and charged at £25 per day, which feels excessive given the overall standard of the property and I suspect staff have first pick over the bays. Breakfast was another major disappointment. There was simply not enough food for the number of guests Nerys, who was replenishing items, appeared overwhelmed and was openly snapping at guests who politely asked about missing basics, responding with remarks such as, “THEY’LL BE READY WHEN THEY’RE READY!” Avoid
Stayed 2 nights in Feb 2026

4/10 Poor

Kieran

Travelled with family and small children
Disliked: Amenities
Room tired. EV parking taken up by cars that weren't charging, had to relocate car and adjust plans.
Stayed 1 night in Feb 2026

6/10 Okay

barry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room, hotel location and staff were great but on our last night, the people in the room next to ours were rowdy drunk and thoughtless, even attempting to get into our room at 5am!!! Considering ew had an 18 month old with us its not surprising we were glad to check out!
Stayed 3 nights in Feb 2026

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service
The hotel was nice. Staff were helpful and friendly. Lack of parking though, although a carpark wasn't too far
Stayed 1 night in Feb 2026

4/10 Poor

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pillows are uncomfortably lumpy so I woke up with a stiff neck, the heater/air con was sooooo noisy that I had to turn it off & the room then became unbearably hot!! A really poor nights sleep was had
Stayed 1 night in Feb 2026

4/10 Poor

Claire

Travelled with family
Liked: Cleanliness
Room very neglected and run down . Sofa bed soiled, rotten window frames
Stayed 1 night in Feb 2026

8/10 Good

Tariq

Stayed 1 night in Feb 2026

2/10 Terrible

Kate

Disliked: Cleanliness
We stayed in room 52 if you are given this room my advice is immediately ask to be moved. Ridiculously small room with dangerously low ceiling. Desperately in need of a clean and renovation, blood on walls and carpet, rotting bath panel and shelves hanging off the wall. Barely enough room to move around the bedroom area without hitting your shins on the bed corner while needing to remember to duck to avoid hitting your head on the roof sticking out. Honestly not sure how the hotel can justify this as a double room for the rate charged.
Stayed 1 night in Feb 2026

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities
Staff excellent
Stayed 2 nights in Feb 2026

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities
Room stank, dirty carpets, lipstick on tea mugs, mouldy bathroom,window didnt open, aircon didnt work, couldnt get hold of staff to assist.. booked on the back of the Hilton reputation, last time for me.
Stayed 1 night in Feb 2026

2/10 Terrible

Joel

Room 28, no heating and portable
Stayed 1 night in Feb 2026

6/10 Okay

Alan

Our first room was being redecorated our second room the heating would not work and it was freezing then our third room we was miss directed to nice staff but very poor check in
Stayed 1 night in Feb 2026

10/10 Excellent

Scott

Stayed 1 night in Feb 2026

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very very helpful, couldn’t fault the room.
Stayed 4 nights in Feb 2026

8/10 Good

Jon

Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff at hotel were amazing . Room was very spacious and clean.. Breakfast was very nice. Hotel is in a great location for exploring York. Would highly recommend this hotel.
Stayed 1 night in Feb 2026

2/10 Terrible

Andrew

The room (130) is simply too noisy to sleep in at night and I don't think you should make it available to guests without sorting out the sound proofing. We could hear everything outside the window. Cars waiting at traffic lights, bikes revving, people playing music, sirens. It fell well. below the standard I would expect of a DoubleTree or even a Travelodge for that matter
Stayed 1 night in Jan 2026

8/10 Good

Howard

Liked: Cleanliness, staff & service
room was nice. only issues were having to find everything, towels would have been better in the bathroom rather than in a wardrobe and the same for the kettle. Also for a premium room a coffee pod machine would have been nice rather than instant nescafé, some coffee bags as a minimum. Air con had to be turned off as blew in face at night , positioning of this unit could have been better. parking steep at £25 a night
Stayed 1 night in Jan 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Clean & spacious room. Good location. Friendly staff. Parking was expensive though (but then seems to be the norm in York).
Stayed 1 night in Jan 2026

6/10 Okay

Jess

Travelled with partner
Liked: Amenities
Room was very dark, ok for one night but wouldn’t have wanted to stay any longer. Great location but needed better lighting and a new carpet
Stayed 1 night in Dec 2025

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