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Bahia Principe Grand Tulum - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Property video
Games room
7 restaurants, breakfast, lunch, dinner served; international cuisine
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive

Explore the area

View in a map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Place, Riviera Maya Golf Club
    ‪8 min walk‬
  • Place, Akumal Beach
    ‪4 min drive‬
  • Place, Half Moon Bay
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.6 out of 10
Good
(38 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.4 out of 10
Good
(10 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

7.8 out of 10
Good
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

8.6 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

9.0 out of 10
Wonderful
(19 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

8.8 out of 10
Excellent
(6 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 31 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.4 out of 10
Very good
(31 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.6 out of 10
Excellent
(8 reviews)
  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • 31 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About this property

Bahia Principe Grand Tulum - All Inclusive

Family-friendly beachfront location with 3 outdoor pools
Spend the day relaxing at Bahia Principe Grand Tulum - All Inclusive's private white sand beach, practising your swing on the golf course or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts and complimentary bicycles. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Bahia Principe Grand Tulum - All Inclusive. During your stay, you'll be within walking distance of Riviera Maya Golf Club. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Yucatan, one of the property's 7 restaurants and 5 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to massages, facials or body scrubs at Spa Bahia Principe
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a golf course and 5 outdoor tennis courts
  • Guests have great things to say about the helpful staff and the family-friendly amenities
  • 10 minutes by car from Xel-Há Park and 11 minutes from Akumal Beach
  • Airport shuttle service available for a fee
Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 4-star Akumal property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Yucatan – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gran Tortuga – This fine-dining restaurant specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open daily.
Tequila – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Don Pablo – This fine-dining restaurant only serves dinner. Reservations are required. Open daily.
Thali – This fine-dining restaurant specialises in Indian cuisine and only serves dinner. Reservations are required. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
Access to off-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Paddleboard
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkelling
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Reviews

Bahia Principe Grand Tulum - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 757 out of 1425 reviews
Rating 8 - Good. 338 out of 1425 reviews
Rating 6 - Okay. 166 out of 1425 reviews
Rating 4 - Poor. 81 out of 1425 reviews
Rating 2 - Terrible. 83 out of 1425 reviews

Reviews

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property did everything they could but the seaweed prevented us from swimming or going to the beach. The humidity was horrible. We sweated thru all of our clothes. No elevators. We had to walk a lot and far sometimes. The resort is huge. Amazingly staff. Very friendly & professional. We felt very well taken care of. I would definitely come back. The transportation guys could be nicer & more patient. We felted rushed & overcharged a few times. But overall such an amazing resort.
Stayed 5 nights in Jul 2025

6/10 Okay

Aashay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked had partial ocean view and I was eligible for a room upgrade, which I got but the new room had no ocean view at all. They just upgraded from 2 queen beds to 1 king bed room, which at the time of booking were of the same price. Their transportation service is terrible. Takes forever to get to room from the lobby specially in the hot and humid weather. It was also almost impossible to reserve seats at any of the restaurants, specially with a family as they had limited seats. They mentioned 3 food stations available but only "The Truck" was open.
Stayed 4 nights in Jul 2025

10/10 Excellent

jose

Stayed 4 nights in Jul 2025

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Luigis

Liked: Cleanliness, staff & service, property conditions & facilities
Deff would come again
Stayed 4 nights in Jul 2025

10/10 Excellent

Anthony

Stayed 7 nights in Jul 2025

10/10 Excellent

Miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely coming back, everything was great, especially the service. Food was good and amenities are great. Lots of pools and they have 2 small water parks for kids which was awesome since I traveled with kids. Right outside the resort they had an OXXO which was very convenient and cheap for everything. Good shows and entertainment was pretty good.
Stayed 4 nights in Jul 2025

8/10 Good

Iman Hashemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay. 4 nights. Nice area and resort. Nice wildlife. Staff were professional. Overall good. Dining in Buffet was good - food options were generally good. Don't come to this resort expecting higher quality with a range of food options. Its overall good rating.
Stayed 4 nights in Jul 2025

8/10 Good

Roland

Travelled with family
Liked: Amenities
I liked the pools, but need more rum in the drinks
Stayed 6 nights in Jul 2025

10/10 Excellent

Ruth Ramos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband have stayed here alone before and truly enjoyed it. This time we decided to take the kids and they had a blast. They loved the kids area. The staff is very attentive and the area is very clean.
Stayed 6 nights in Jul 2025

2/10 Terrible

Thanh D

Travelled with family and small children
Liked: Staff & service
It’s not all-inclusive. Food is only available at the buffet & The “Truck” daily. We can only eat at the restaurant 2 time during our 5 night stay according to their policy. Must pay for the kids to play the arcade.
Stayed 5 nights in Jul 2025

2/10 Terrible

Ramez

Disliked: Amenities
No good service
Stayed 4 nights in Jul 2025

10/10 Excellent

Jeryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing week with the family. Kids loved the multiple pool options. Water was nice and refreshing. Food options were great. Even when the restaurants were booked the front desk made sure to get us into some dining and advise on how to book future dining. Wonderful resort!
Stayed 6 nights in Jun 2025

6/10 Okay

Myriah

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was well kept with nice landscaping and rooms. The hacienda and shops were nice. The resort lacks cabanas or daybeds. I also did not like the limited dinner options and the buffet was subpar. The alcohol is mediocre with better choices being a la carte. I am also use to all shows being free at an all inclusive and this wasn’t the case.
Stayed 5 nights in Jul 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Travel

Great place always. We always end up returning for their facilities, food and great service
Stayed 3 nights in Jul 2025

6/10 Okay

Joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The native animals experience was unique. However, the alcohol drinks were poorly made. You can taste artificial sweeteners that altered the taste.
Stayed 4 nights in Jul 2025

8/10 Good

Roberto Acosta

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

2/10 Terrible

Shannon, Cincinnati

Travelled with family
Liked: Cleanliness
Property was beautiful. Rooms outdated and musty. Did not like that the air and electric turns off when you leave the room. Makes for a very unpleasant return
Stayed 6 nights in Jul 2025

8/10 Good

Kalesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

4/10 Poor

Tiarra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very nasty, the floors, the shower just everything. The room never got cold from the A/C being on. There were spiders and bugs all in the room. Also there were a lot of animals walking around including raccoons that people should be warned about.
Stayed 4 nights in Jul 2025

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
The resort was perfect. The food was fabulous. The staff were wonderful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Gina Gabriela

Stayed 9 nights in Jun 2025

2/10 Terrible

OKSANA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here late June to early July. This place is health hazard, from food to pools and amenities. Mold in the rooms, buffed food not cooked through, dirty pools, most of the restaurants at the property are closed. For the entire duration of our stay we had to eat at the buffet for breakfast and dinner. This place is infested with lemurs. Those creatures are everywhere, by the pool by the food and restaurant at the grounds. I was honestly concerned about my families health . If you want to have a memorable vacation don't go there, you will not get it there. Save your money. Shame on Expedia for giving this ghetto 8.4 score, you are supposed to be a trusted source, but the information you provide your clients with is outdated, inaccurate and misleading.
Stayed 9 nights in Jun 2025

10/10 Excellent

Inez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort! Customer service was very good
Stayed 5 nights in Jun 2025

2/10 Terrible

MARYANA

Disliked: Cleanliness, staff & service, property conditions & facilities