6/10 Okay
Shannel
Travelled with partner
1 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Pizza ordered from the restaurant menu wasn't to my tastes, the burger and chips was spectacular, along with the sweet potato fries, we ordered regularly from the restaurant to take away because we wanted that quality time in our room, each time it was placed in takeaway boxes we then had to ask for additional plates (it would have made more sense to plate this up and provide us with a tray) luckily the last time we ordered from the restaurant they automatically plated this up and provided us with a tray which was really nice along with sauces, we were well looked after (next time I would expect the staff to ask guests what they want, whether they want a takeaway box or plated up, this would help)
Front house manager was very kind and understanding
At the moment we are still currently awaiting our authorisation charge placed on both debit and credit cards (wasnt advised by check in staff at the time that we needed a credit card for the authorisation charge and tax. We used both our debit cards which didn't go through, we were then advised we needed a credit card, which was later used, this caused delay and frustration, please ensure guests are aware before any cards are used, we were not told we needed to use a credit card to start with, if we did, this would have been used, sadly 2 debit cards and 1 credit card was used which we are now still waiting for the money to come back to the cards, I have since had to buy a international calling app to call the hotel directly
Shannel
Stayed 3 nights in Feb 2025
