4/10 Poor
Michelle
Travelled with family
1 Dec 2025
This was our 6th stay there and it was disappointing to say the least. The pools were all super cold so you couldn’t swim, we ordered pizza and it was doughy and still raw. Way under cooked. Service wasn’t as friendly as usual. Our room didn’t have heat for 2 hours, hair all over the shower walls and no shampoo or conditioner in the bottles. Our final straw was the life guard telling my kids they could not play in the little kid area because “a wasp flew towards his face and he wasn’t letting any one on the upper area for the kids.”
This resort has always been so kind and sweet to us and our kids and this time they weren’t. We have loved this resort for 5 years straight and this stay was not acceptable.
Michelle
Stayed 1 night in Nov 2025



























