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Hotel Dann Carlton Bucaramanga

Property class: 4

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Photo gallery for Hotel Dann Carlton Bucaramanga

Indoor spa tub
Property video
2 restaurants, breakfast, lunch served; local and international cuisine
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Indoor spa tub

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included

Explore the area

View in a map
Calle 47 No 28-83, Bucaramanga, Santander, 680003
  • Place, San Pio Park
    ‪2 min walk‬
  • Place, Las Palmas Park
    ‪2 min walk‬
  • Place, Cabecera Shopping Mall
    ‪6 min walk‬
  • Airport, Bucaramanga (BGA-Palonegro Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed with Sofa bed

Standard Double Room, 1 Queen Bed with Sofa bed | Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed with Sofa bed

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 King Bed with Sofa bed

Superior Double Room, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(20 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds | View from room

Standard Twin Room, 2 Double Beds

10.0 out of 10
Exceptional
(13 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About this property

Hotel Dann Carlton Bucaramanga

2 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Hotel Dann Carlton Bucaramanga offers 135 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Bucaramanga hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
Elixia Spa has massage/treatment rooms and couples treatment room(s). Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 3 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The free breakfast at Hotel Dann Carlton Bucaramanga gets high marks from our customers. During your stay, you're just a quick walk from San Pio Park. You'll find features such as free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine with pool views at City View, one of the property's 2 restaurants
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with body treatments, massages or hydrotherapy at Elixia Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute drive from Provincial Viaduct and a few minutes from La Flora Ecological Park
  • Airport drop-off shuttle service available for a fee
  • Pets welcome for a fee
Hotel Dann Carlton Bucaramanga offers its guests a full-service spa, an outdoor pool, and a hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 5264 square feet (489 square metres) and includes a conference centre. A fitness centre, a sauna, and a rooftop terrace are also featured at the business-friendly Hotel Dann Carlton Bucaramanga. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Bucaramanga hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM.
City View – This poolside family restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Taikinsa – This restaurant specialises in sushi and serves lunch, dinner and light fare. A children's menu is available. Reservations are required. Open daily.
Dann Carlton Cafe Bar – This café serves breakfast and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • City View
  • Dann Carlton Cafe Bar
  • Taikinsa

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,264 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift

More

  • 1 building
  • 13 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1996
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 190000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 142800 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 3)
  • Pet fee: COP 142800 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: COP 190000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Dann Carlton Bucaramanga offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests traveling with pets must present their pet's current vaccination record.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Dann Carlton Bucaramanga
Hotel Dann Bucaramanga
Hotel Dann Carlton Bucaramanga

Hotel Dann Carlton Bucaramanga Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 746 out of 1000 reviews
Rating 8 - Good. 149 out of 1000 reviews
Rating 6 - Okay. 43 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well located and helpful staff. All you need a for a nice stay
Stayed 1 night in Jan 2026

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed many times but this time with family, with two rooms, always excellent service, rooms spacious, very comfortable, clean, Breakfast excellent, served on rooftop bar/pool lovely views of city, pool also great for family. Parking also available and free.
Stayed 2 nights in Jan 2026

6/10 Okay

Gloria

Stayed 2 nights in Jan 2026

2/10 Terrible

Diego m

Disliked: Cleanliness, staff & service, amenities
Por qué me está cobrando el IVA ?
Stayed 2 nights in Jan 2026

10/10 Excellent

Claudia P

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent. The room was super clean.
Stayed 5 nights in Dec 2025

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Luxurious, nice staff, clean, great food
Stayed 2 nights in Jan 2026

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean. Wonderful service. Excellent breakfast. Will stay here again.
Stayed 1 night in Jan 2026

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
I stayed for a few days until Christmas Day. Amazing and very attentive staff, our room was impeccable, breakfast was excellent. Great location, walkable and nice area. Loved it.
Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, lovely rooms, and a rooftop pool. What more do you want?
Stayed 1 night in Dec 2025

6/10 Okay

Diego

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2025

10/10 Excellent

Kenton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super clean room, kind and welcoming staff with excellent central location
Stayed 4 nights in Dec 2025

10/10 Excellent

Maria Alexandra, Orland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean, amazing customer service!
Stayed 3 nights in Nov 2025

6/10 Okay

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
It was all great, but I didn't appreciate them charging me for bringing drinks to the pool. That was terrible. I paid so much money, and they tried to make money off of things that aren't theirs.
Stayed 4 nights in Dec 2025

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Sep 2025

10/10 Excellent

Bent Aksel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Jorge

Stayed 1 night in Dec 2025

10/10 Excellent

Kenneth, Farmingdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Thank you!
Stayed 4 nights in Dec 2025

8/10 Good

Samuel

Stayed 1 night in Nov 2025

8/10 Good

Christopher

Stayed 7 nights in Nov 2025

8/10 Good

Blanca

10/10 Excellent

Vilma

Stayed 2 nights in Nov 2025

10/10 Excellent

Edisson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La terraza
Stayed 1 night in Nov 2025

8/10 Good

Rene, Baltimore

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, nice rooms, friendly staff, nice pool, mediocre breakfast.
Pool
Stayed 1 night in Nov 2025

10/10 Excellent

DIANA

Stayed 7 nights in Oct 2025