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Fiesta Americana Condesa Cancun All Inclusive

Property class: 4.5
VIP Access

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Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

9 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
9 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property
2 outdoor pools, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪3 min walk‬
  • Place, Oasis Arena
    ‪6 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium Room, 2 Double Beds, Non Smoking, Garden View | Premium bedding, down duvets, pillow-top beds, minibar

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.2 out of 10
Very good
(129 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Sunset View

Lake view

Premium Room, 2 Double Beds, Non Smoking, Sunset View

8.2 out of 10
Very good
(39 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.4 out of 10
Very good
(39 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Beach/ocean view

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(52 reviews)
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View | Garden view

Premium Room, 1 King Bed, Non Smoking, Garden View

8.6 out of 10
Excellent
(114 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Sunset View

Lake view

Premium Room, 1 King Bed, Non Smoking, Sunset View

9.0 out of 10
Wonderful
(30 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Beach/ocean view

Premium Room, 1 King Bed, Non Smoking, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium Room, 1 King Bed, Non Smoking, Ocean View | View from room

Premium Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(63 reviews)
  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking (Master)

View from room

Premium Suite, 1 King Bed, Non Smoking (Master)

8.4 out of 10
Very good
(9 reviews)
  • Partial ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (with Plunge Pool)

Premium Room, 1 King Bed (with Plunge Pool) | Garden view

Premium Room, 1 King Bed (with Plunge Pool)

8.2 out of 10
Very good
(24 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (with Plunge Pool)

Premium Room, 2 Double Beds (with Plunge Pool) | Garden view

Premium Room, 2 Double Beds (with Plunge Pool)

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Beach/ocean view

Family Suite

  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Master Suite

Terrace/patio

2 Bedroom Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 114 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Lake view

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

8.6 out of 10
Excellent
(4 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Lake view

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

8.0 out of 10
Very good
(7 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

  • Sea view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Beach/ocean view

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Serenity Ocean Front)

Beach/ocean view

Room, 2 Double Beds (Serenity Ocean Front)

  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Serenity)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Ocean View (Serenity)

  • Partial sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite (Serenity - Ocean Front)

Beach/ocean view

Suite (Serenity - Ocean Front)

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Fiesta Americana Condesa Cancun All Inclusive

Catch some rays at the beach or spend the day relaxing at Fiesta Americana Condesa Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Miiluma Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Fiesta Americana Condesa Cancun All Inclusive. During your stay, you're just a quick walk from Aquaworld. Free WiFi in public areas, free self-parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine with ocean views at The Market, one of the property's 9 restaurants and 4 bars/lounges
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Indulge with hydrotherapy, body treatments or Swedish massages at Miiluma Spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym and yoga classes
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 4-minute walk from Aquaworld and a 2-minute drive from Kukulcan Plaza Shopping Mall
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool and a fitness centre. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

The Market – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Brasa by the Sea – This poolside brasserie specialises in Brazilian cuisine and only serves dinner. Reservations are required. Open selected days.
El Mexicano – Overlooking the garden, this fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Rosato – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
San Telmo $ – This theme restaurant specialises in Argentinean cuisine and only serves dinner. Open selected days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasa by the Sea
  • El Mexicano
  • Rosato
  • San Telmo $
  • The Market

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Bingo
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (21,600 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1989
  • Colonial architecture
  • Communal living room
  • Lifeguards
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 89 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 4 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 89 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
Fiesta Americana Condesa Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
Fiesta Americana Condessa Cancun
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Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
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Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2466 out of 3953 reviews
Rating 8 - Good. 849 out of 3953 reviews
Rating 6 - Okay. 354 out of 3953 reviews
Rating 4 - Poor. 145 out of 3953 reviews
Rating 2 - Terrible. 139 out of 3953 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

TAKAFUMI

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Dec 2025

8/10 Good

Cuauhtemoc, bridgeton

Liked: Cleanliness, amenities, property conditions & facilities
Su servicio al cliente muy excellent, especialmente el area del buffet, Quiero distinguished en especial al mesero Anselmo por sus attenciones. Definitivame que regresaremos a Fiesta Americana Condesa.
Stayed 5 nights in Jan 2026

6/10 Okay

LUIS

Stayed 8 nights in Jan 2026

10/10 Excellent

marian, liberty township

Always Great!
Stayed 3 nights in Dec 2025

8/10 Good

Ashishkumar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Staff was very courteous and helpful.
Stayed 6 nights in Jan 2026

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Jan 2026

10/10 Excellent

Scott E, Issaquah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room, property, and pool were very clean. Staff was outstanding. Food was okay throughout and great at San Temo and Brasas. My only complaint was room service. Food was good and staff was pleasant but it was wrong almost every time. They did fix it but it was almost comical. If I'd been in any type of hurry it would have been very annoying. Highly recommend the property.
Stayed 8 nights in Jan 2026

10/10 Excellent

Ricardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El servicio brindado por el equipo del hotel fue verdaderamente excepcional. Mi familia y yo estamos sumamente agradecidos con Adrian, Eladio, Heraclio y Alan, quienes elevaron nuestra estancia a través de una atención de primer nivel. ​En el área de desayuno, Eladio nos recibió desde el primer día con una cordialidad ejemplar, supervisando personalmente que cada detalle fuera perfecto. Asimismo, Heraclio destacó por su calidez y eficiencia diaria. Por otro lado, la atención de Alan en el bar de la piscina fue sobresaliente; su hospitalidad y las amenas conversaciones que compartimos hicieron nuestras tardes memorables. Estamos convencidos de que el factor humano es lo que distingue a un gran hotel, y su equipo es prueba de ello
Stayed 8 nights in Jan 2026

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great! Staff was very pleasant and always helpful Parking did not apply
Stayed 6 nights in Jan 2026

10/10 Excellent

Areg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very good resort. The entertainment staff was amazing—you definitely won’t get bored. All staff (waiters, cleaners, and support) were fantastic. The rooms are a bit dated but very clean, and the views more than make up for it. Beachfront umbrellas are limited, but it wasn’t a major issue.
Stayed 8 nights in Jan 2026

10/10 Excellent

Bria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have a good time at this resort.
Stayed 5 nights in Jan 2026

10/10 Excellent

Nancy Grace Reyes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, attentive staff, excellent food and service! We will be back! Thank you!
Stayed 3 nights in Jan 2026

10/10 Excellent

Lesya

Stayed 6 nights in Jan 2026

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Food was good. Pool was well kept
Stayed 4 nights in Jan 2026

10/10 Excellent

Stephany

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! Shout out to Alan & Arthuro at the pool bar
Stayed 4 nights in Jan 2026

6/10 Okay

Arshi

Stayed 5 nights in Jan 2026

10/10 Excellent

Michel Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was ok as it could use some tender loving care!. But the staff made up for it as all of them are great
Stayed 10 nights in Jan 2026

10/10 Excellent

Juliana Grace

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort experience was excellent. The staff was kind and helpful in all areas. Not at all pushy to get a massage or become part of any type of membership. In an entire week there only one time I was offered a massage and they totally respected my No. Check in and check out were pretty easy I would try to add a couple more front desk people because we did have to wait about 45 min ! The pools were extensive so you did not feel like you were on top of other guests. Had a section for kids with shallow water which my son enjoyed. If you are planning on coming with young children they are super kid friendly and accommodating. The food was beautifully displayed and delicious at the buffet. There were many other options for all three meals. Rooms well cleaned daily. Hotel over all very clean. I would most definitely stay at this hotel again!
Stayed 6 nights in Jan 2026

8/10 Good

Anik

Stayed 3 nights in Jan 2026

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing and the customer service everywhere was fantastic.
Stayed 6 nights in Jan 2026

6/10 Okay

Stacia Lynn

Travelled with family
The rooms were very clean and in good condition. The food was very average. Pools were clean and in good shape. this is the first time I have ever stayed at a resort that is open to children, the resort did a good job of having activities for the kids but I will not stay at a resort again with kids. The overall cleanliness of the resort was average.
Stayed 5 nights in Jan 2026

10/10 Excellent

Shiraz

Stayed 2 nights in Jan 2026

8/10 Good

Xiao Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Alfred Gerardo

Liked: Cleanliness, amenities
The room was wonderful and very clean. The staff also was very courteous and friendly. This was the best experience we ever had at a resort.
Stayed 6 nights in Jan 2026

10/10 Excellent

Vilma

Stayed 7 nights in Jan 2026

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