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Hotel La Joya

3.0 star property

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Photo gallery for Hotel La Joya

Outdoor pool
Exterior detail
Food and drink
Aerial view
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪2 min walk‬
  • Place, Parque de los Suenos
    ‪3 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪92 min drive‬

Room options

View all photos for Suite, 1 King Bed, Terrace, Ocean View

View from room

Suite, 1 King Bed, Terrace, Ocean View

9.4 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 2 Queen Beds, Garden View (with shared terrace)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View (with shared terrace)

Room, 1 King Bed, Garden View (with shared terrace) | In-room safe, desk, free WiFi, bed sheets

Room, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Garden View (with shared terrace)

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, 1 living room, Kitchenette

Junior Suite, 1 Bedroom, 1 living room, Kitchenette | In-room safe, desk, free WiFi, bed sheets

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | In-room safe, desk, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 Bedroom, Kitchenette

Penthouse, 1 Bedroom, Kitchenette | In-room safe, desk, free WiFi, bed sheets

Penthouse, 1 Bedroom, Kitchenette

  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed

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About this property

Hotel La Joya

Spend the day relaxing on Hotel La Joya's private white sand beach or pampering yourself at the hotel's full-service spa.
Hotel La Joya offers 14 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel La Joya. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Las Mañanitas
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Amenities include a front desk safe, laundry facilities and a terrace
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 15 minutes by car from North Beach
  • Airport shuttle service available for a fee
Unwind on the hotel's private white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hotel La Joya, pamper yourself with a treatment at the full-service spa and enjoy amenities such as an outdoor pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.

Las Mañanitas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Mañanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel La Joya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:30 AM to 7:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Hotel La Joya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 261 out of 366 reviews
Rating 8 - Good. 73 out of 366 reviews
Rating 6 - Okay. 20 out of 366 reviews
Rating 4 - Poor. 7 out of 366 reviews
Rating 2 - Terrible. 5 out of 366 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

ellie

Stayed 2 nights in Jan 2026

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room with a nice ocean view,Staff are friendly and helpful. You can go snorkeling in front of the hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Susan

Stayed 5 nights in Jan 2026

10/10 Excellent

David

Travelled with family
Very nice boutique hotel, friendly helpful staff. Great views, quiet location on the island.
Stayed 8 nights in Jan 2026

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Just so quaint
Stayed 3 nights in Jan 2026

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, room comfort
Very peaceful , enjoyed our patio , hammock , food was great and the staff was top notch . Snorkelled and enjoyed the swing
Stayed 3 nights in Jan 2026

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, grounds were taken care of, and I enjoyed the quiet atmosphere.
Stayed 3 nights in Jan 2026

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous property and truly magical. I was torn between this and Suenos to go to Kin Ha, which is right next door. This was a few dollars less and it was so perfect. It's a gorgeous property with sweeping views. Hector at the front desk and Luis by the pool provided excellent service. I went to Kin Ha while I waited to check in. This is a place that shouldn't be missed! However, I am so glad I went with the day pass and then stayed here. It was so much quieter at Joya. I had the Jr. Suite with an incredible ocean view. One draw back is the Yachts that play loud music and party. But there is a reason for that - its because the snorkeling is the absolute best right in front of this property. Bring you water shoes and its actually the best swim in the area. I know because I used my water shoes to walk on seaweed and swim all the way to Loretta's. LOL. It's not a sandy beach but it is the BEST swim area. Once you get there, you will understand. I actually enjoyed sitting and reading by the pool and walking up and down to the ocean - drinking margaritas from the pool bar. I had planned to go to another beach club, but the environment was too nice at Joya! The kitchen was delicious for breakfast in the morning. I would definitely love to come back. Thanks!
Stayed 2 nights in Jan 2026

10/10 Excellent

Jose Vicente

Stayed 1 night in Dec 2025

10/10 Excellent

amy

Stayed 1 night in Dec 2025

10/10 Excellent

Freddy

Stayed 4 nights in Dec 2025

10/10 Excellent

Nicolai

Liked: Cleanliness, amenities
The room was very cozy and made us feel like we were part of the movie encanto. Don't expect a modern style and you are going to be very pleased. The mattress is firm but comfy. They have a snall pool and the cutest cat that slept on our balcony almost daily. The restaurants around aren't open super late, but very good. We enjoyed our 2 nights very much before heading to our all inclusive on the mainland.
Stayed 2 nights in Dec 2025

10/10 Excellent

Christine, Napanee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Paradise! A quaint hotel overlooking the ocean. Clean and very comfortable room. All of the staff are friendly and Alex is an exceptional hostess. At night you can hear the ocean waves- didn’t know that was possible in the Cancun area.
Stayed 1 night in Dec 2025

10/10 Excellent

Felicity

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and magical location
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly quiet and comfortable. Down south of the downtown district perfectly situated on the Caribbean side. Staff were amazing.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast was really good and the staff was very helpful and friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view and access to water front, courteous and helpful staff.... Ive already recommended to friends and would go here again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Richard

Stayed 2 nights in Sep 2025

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very comfortable. Food options were good, could add a few more maybe breakfast items. We stayed 7 nights and enjoyed almost all meals at the hotel.
Stayed 7 nights in Aug 2025

10/10 Excellent

Sherry, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were polite and respectful. Property is beautiful. View is outstanding.
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, extraordinary view. I'll definitely be back
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again!
Stayed 1 night in Jul 2025

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities
Hidden gem
Stayed 1 night in Jun 2025