Hotel with a rooftop terrace, steps from Clock Tower
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a meeting room and concierge services. Housekeeping is available on request.
NH Cartagena Urban Royal offers 28 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at NH Cartagena Urban Royal. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance and luggage storage
Steps from Clock Tower and 7 minutes on foot from Cartagena de Indias Convention Center
Airport drop-off shuttle service available for a fee
Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at NH Cartagena Urban Royal.
This 3.5-star Cartagena hotel is smoke free.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to noon.
On-site venue – This restaurant specialises in international cuisine and serves lunch and dinner.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
24-hour airport drop-off shuttle on request for a surcharge
Food and drink
Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; COP 43,000 to 78,000 for adults and COP 25,000 to 38,000 for children
A bar/lounge
A restaurant
Things to do
Outdoor pool
Family friendly
In-room refrigerator
Laundry facilities
Outdoor pool
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
Meeting room
Outdoors
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Wheelchair accessible (may have limitations)
More
1 building
6 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2011
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged
Room amenities
Bedroom
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
42-inch LCD TV with cable channels
Food and drink
Minibar
Refrigerator
More
Air conditioning
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
LED lighting
Phone
Recycling
Reusable coffee/tea filters
Safe
Water-efficient showers
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets: COP 110000 per pet, per night
Only dogs and cats are allowed
Maximum 1 (weight limit: 55 lb per pet)
Service animals are exempt from fees.
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately COP 43000 to 78000 for adults and COP 25000 to 38000 for children
Airport shuttle fee: COP 87000 per vehicle (maximum occupancy 4)
Pet fee: COP 110000 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Cartagena Urban Royal offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Registered guests are the only ones allowed to be in guestrooms.
Property is also known as
Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena
NH Cartagena Urban Royal Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We got a room with a balcony, the view was awesome. The service and the people at the hotel was excellent every body was very knowledgeable and ready to help.
The only thing is that the party never stop there was noise every where outside the hotel that can really let you sleep.
Stay here!!! Best location, clean hotel, friendly staff, very secure location: they lock the main doors at night and don’t allow anyone in. They check all ID of any guests. Best staff ever! It felt like a 5 star resort just smaller rooms. The rooftop pool is gorgeous! Breakfast and lunch was also amazing!
Great hotel right in front clock tower. Confortable rooms with great air conditioning and hot water in the room. Staff were super friendly and always eager to help you. Personally, wasn’t a fan of the breakfast but everything else was great. Would definitely stay here again.
The location of the hotel is very nice, the breakfast is very delicious, the pool is very well maintained and modern. The rooms are very clean and tidy. The hotel staff is very respectful and educated.
SEMIH
Stayed 3 nights in Feb 2025
8/10 Good
Luis
5 May 2025
Liked: Cleanliness, staff & service
Nos encantó la localización, cerca de todo a pasos. También las atenciones del personal, en especial de Antonio en portería y Benjamin en la recepción. La chica de la limpieza también sumamente atenta y servicial . Deben tener mejor cuidadas las instalaciones porque no cuentan con decoración y pierden cuidado en los detalles de las instalaciones, nunca del trato de su personal porque son excelentes.
Location is great. However on a Tuesday night there was music blasting well into the wee hours of the morning. The safe didn’t have a handle to properly open it and no one ever came to fix it. Room was also very small and the bathroom sink didn’t drain properly.
This location was nothing less than AMAZING!!! In the heart of the Walled City. Great staff. They were always polite and friendly. More importantly, very helpful. If you are looking for quiet silence, this isn’t the place. As I’ve said before, it’s located in the heart of the Walled City and they love to party in the Walled City!!! I would recommend this location to all of my family and friends. Thanks guys, you’ve truly went above and beyond.
This property was amazing! I’ve been to Cartagena a few times and stayed at other properties however I decided to take a chance and I am happy I did! It’s so close to everything in the central area. Thank you so much to the staff that made my trip feel welcoming.
Jeffrey
Stayed 4 nights in Feb 2025
10/10 Excellent
Ana
Travelled with family, Travelled with family and small children
Excellent location and decent room. We enjoyed using the rooftop swimming pool as well. It would have been good to have the option of pool towels as otherwise you have to use the ones from your room. We didn’t take up the option of the buffet breakfast as we felt 16 dollars per person was a little expensive and there was no children’s discount, but there are plenty of dining options nearby.