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Comfort Suites Northlake

2.5 star property

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Photo gallery for Comfort Suites Northlake

Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Lobby
Desk, laptop workspace, iron/ironing board, free WiFi
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

View in a map
7315 Smith Corners Blvd, Charlotte, NC, 28269
  • Place, Northlake Mall
    ‪16 min walk‬
  • Place, Concord Mills
    ‪10 min drive‬
  • Place, University of North Carolina at Charlotte
    ‪11 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(31 reviews)
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, Non Smoking

7.8 out of 10
Good
(63 reviews)
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed, Accessible, Non Smoking

Business Suite, 1 King Bed, Accessible, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Business Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Drury Inn & Suites Charlotte Northlake
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,059 reviews
The price is €102
includes taxes & fees
18 Nov - 19 Nov
Drury Inn & Suites Charlotte Northlake

About this property

Comfort Suites Northlake

Hotel with free breakfast, near Northlake Mall
An outdoor pool, a fitness centre and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a seasonal outdoor pool. Housekeeping is available on request.
Comfort Suites Northlake offers 104 accommodations with coffee/tea makers and a hairdryer. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer fridges, microwaves and separate dining areas.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Comfort Suites Northlake. During your stay, you'll be within walking distance of Northlake Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Bob Evans
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Northlake Mall and 10 minutes from University of North Carolina at Charlotte
Comfort Suites Northlake offers its guests an outdoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 750 square feet (68 square metres) and includes conference space. The business-friendly Comfort Suites Northlake also features coffee/tea in common area, concierge services, and complimentary newspapers in the lobby. Self parking is free.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.
Bob Evans – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bob Evans

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 750 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80.47 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 June and close on 02 September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Suites Northlake
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte
Comfort Suites Charlotte Northlake Hotel Charlotte
Comfort Suites Northlake Hotel
Comfort Suites Northlake Hotel
Comfort Suites Northlake Charlotte
Comfort Suites Northlake Hotel Charlotte

Reviews

Comfort Suites Northlake Reviews

8.0

Very good

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 484 out of 1003 reviews
Rating 8 - Good. 245 out of 1003 reviews
Rating 6 - Okay. 123 out of 1003 reviews
Rating 4 - Poor. 68 out of 1003 reviews
Rating 2 - Terrible. 83 out of 1003 reviews

Reviews

6/10 Okay

Angela

Travelled with family
Disliked: Property conditions & facilities
Facility had maintenance issues
Stayed 1 night in Aug 2025

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Malik

Stayed 2 nights in Jul 2025

10/10 Excellent

LaMarcus

Stayed 2 nights in Jul 2025

10/10 Excellent

Nekeya

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was convenient for location, friendly staff and love the selection for breakfast.
Stayed 2 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Aug 2025

8/10 Good

amy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Joseph W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall appearance of the hotel and grounds is very good. Stayed for a week, after three days had to physically bring towels, washcloths etc., to be exchanged for laundered. No room service to do or change bedding. Breakfast was very good - a great thank you to Charlotte for her hospitality, friendliness and keeping the food well supplied!
Stayed 6 nights in Jul 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

JaNyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Vernell

Stayed 6 nights in Jul 2025

8/10 Good

Vernell

Travelled with partner
Liked: Cleanliness, staff & service
I absolutely loved the hostess in the dining area-her name is Charlotte!! Just like the city!! She was so nice, that I started calling her Queen Charlotte!! Our stay was for 5 days & everyday my husband and I went to breakfast. She did an excellent job managing her area that was filled with a lot of people. She was very professional. The custodial staff did a wonderful job too. Thank you!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Call in the bulldozers

Check-in was slower than the DMV. Couldn’t figure out how to change payment card from card on file and ended up charged twice. Room had loudest A/C I’ve ever heard. Bathroom fan sounded like an airplane at takeoff. Hair was in the bathtub before anyone even got in to shower. Going to need a chiropractor just for sleeping on those pillows, which were the size of a postage stamp. Ceiling in room looked like it was done with a can of spray foam. So dirty we didn’t even attempt breakfast. Would not stay here again even if I was paid.
Stayed 1 night in Aug 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Nice Property and courteous service
Stayed 3 nights in May 2025

10/10 Excellent

Tawana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a breeze. The fastest I’ve ever had. The suite room is very large. Great value. Proximity to the mall, highway, countless eateries, is a plus. It’s a hidden gem. I will definitely be back again.
Stayed 1 night in Aug 2025

10/10 Excellent

Mahmood

Liked: Cleanliness
Stayed 4 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
I had a enjoyable experience, good job!
Stayed 1 night in Jul 2025

8/10 Good

synia

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Isha

Stayed 2 nights in Jul 2025

2/10 Terrible

Catherine

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Not great!

The staff were amazing and definitely the best part of the whole experience, very friendly! The room was dirty, the toilet paper holder was barely hanging on the wall. The shower was dirty and had some kind of bug crawling up the wall. The walls were dirty and there was what looked like pubic hair on one of the beds. The deadbolt didn’t engage. At one point we came up to the room and there was this lady trying a key card that didn’t work. When we told her that she would probably have to go to the front desk to have it fixed she refused and acted strangely enough we didn’t feel comfortable enough to leave our luggage in the room while we were out.
Dirty shower
Dirty shower
Roach in shower
Broken holder
Stayed 1 night in Jul 2025

10/10 Excellent

Kamicka

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like everything
Stayed 3 nights in Jul 2025

2/10 Terrible

EMILIO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BAD EXPERIENCIE - I NEED TO REFOUND

"The experience was so bad that I had to leave the next day to look for new accommodation. The hallways smelled like marijuana, everything was dirty, and the room had someone else's hair and dirt on the floor. I truly need some kind of refund for the terrible experience I had. I was traveling with my two children — it was awful."
Stayed 7 nights in Jul 2025

2/10 Terrible

Troy, Charlotte Nothrth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The worst stay ever I didn’t like it at all plus no hot water my whole time there and I was to inform the manager but I was giving some points with no refund
Stayed 1 night in Jul 2025

8/10 Good

Stanley

Stayed 2 nights in Jul 2025