8/10 Good
Cindy
30 Nov 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Although our room was well-maintained and clean, the bed and bedding delightfully comfortable, the lobby inviting and welcoming during our 6-night stay….I found the breakfast staff to be consistently impolite and unkind. Maybe they were having a bad morning as it can happen, but six mornings of this was not a pleasant way to start each day at this hotel. Winona and another female breakfast staff lady seemed to be bent on acting rudely and it made coming down to breakfast unpleasant all around. Any food item I inquired about was met with glaring eyes as though I was creating an inconvenience, and closing the breakfast area a full 15 minutes prior to the posted close time felt so rushed me and other guests. On the first morning. I mentioned my uncomfortable experience to the lobby staff who replied with “I’m sorry.” Hmmmm….
So, for this reason alone, I would hesitate to return to this hotel as lovely as it was, otherwise.
Fairfield by Marriott, surely you can do better. Your breakfast staff reflects your company….perhaps the breakfast staff has lost sight of this.
I appreciate you letting me express my disappointment and trust Fairfield will address this. Thank you.
Cindy
Stayed 6 nights in Nov 2025