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Hotel Jacarandas

2.5 star property

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Photo gallery for Hotel Jacarandas

2 outdoor pools, pool umbrellas
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains
Suite Tokiwa | Terrace/patio
Exterior
Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Av. Cuauhtemoc 133, Col. Chapultepec, Cuernavaca, MOR, 62450
  • Place, Chapultepec Ecological Park
    ‪15 min walk‬
  • Place, Plaza de Armas
    ‪6 min drive‬
  • Place, Teopanzolco Archaeological Zone
    ‪7 min drive‬

Room options

View all photos for Terraza B

Terraza B | Premium bedding, in-room safe, individually furnished, blackout curtains

Terraza B

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Terraza A

Terraza A | Premium bedding, in-room safe, individually furnished, blackout curtains

Terraza A

  • 25 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite Tokiwa

Suite Tokiwa | Premium bedding, in-room safe, individually furnished, blackout curtains

Suite Tokiwa

  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Jacarandas

2 outdoor pools, a full-service spa and a conference centre are available at this hotel. Valet parking is free. Other amenities include a complimentary children's club, an outdoor tennis court and spa services.
Hotel Jacarandas offers 86 air-conditioned accommodations with a safe and a hairdryer. Each accommodation is individually furnished. Beds feature premium bedding. Televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. This Cuernavaca hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision. Guests aged under 11 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Kauri Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.
During your stay at Hotel Jacarandas, you're just a quick walk from Chapultepec Ecological Park. You'll find features such as free valet parking, plus 2 outdoor pools and a full-service spa.
  • Free WiFi
  • Free valet parking and self-parking
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, body wraps or body scrubs at Kauri Spa
  • Services include babysitting, a free children's club and a porter
  • On-site recreation includes an outdoor tennis court, basketball and racquetball/squash
  • 9 minutes on foot from Chapultepec Ecological Park and a 4-minute drive from Cuernavaca Cathedral
Hotel Jacarandas offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a children's pool. A business centre and meeting rooms are available. Spa services, a complimentary children's club, and a garden are also featured at the family-friendly Hotel Jacarandas. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cuernavaca hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Racquetball/squash
  • Shopping
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Hotel Jacarandas.

Property is also known as

Hotel Jacarandas Cuernavaca
Hotel Jacarandas
Jacarandas Cuernavaca
Jacarandas
Hotel Jacarandas Hotel
Hotel Jacarandas Cuernavaca
Hotel Jacarandas Hotel Cuernavaca

Hotel Jacarandas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 93 out of 183 reviews
Rating 8 - Good. 67 out of 183 reviews
Rating 6 - Okay. 10 out of 183 reviews
Rating 4 - Poor. 8 out of 183 reviews
Rating 2 - Terrible. 5 out of 183 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sarahi

Liked: Staff & service, amenities, property conditions & facilities
excellent quiet clean and safe place ideal for my family
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, location for what I needed, and overall the property has everything you need
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy agradable, gracias por la atención.
Verified

10/10 Excellent

TANIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, excelente servicio.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Susana

Liked: Cleanliness, staff & service
Instalaciones un poco viejas. Deben remodelar o actualizarse
Verified

8/10 Good

ALCYNOE

Liked: Cleanliness, staff & service, property conditions & facilities
Le falta un poco de mantenimiento nada más. Todo lo demás súper bien. La atención buenísima.
Stayed 1 night in Nov 2022
Verified

4/10 Poor

Octavio Bonilla

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Era un grandioso lugar con restaurante y ahora para tomar los alimentos hay que salir , no tienen ni un café , rente una suite , y estaba en pésimas condiciones ,,, Y muy cara No vuelvo a regresar
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel para descanso de fin de semana para familias grandes
Stayed 2 nights in Jul 2022
Verified

8/10 Good

ALFONSO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIN DUDA UNO DE MIS LUGARES FAVORITOS. LAMENTO QUE LA PANDEMIA Y HECHOS NATURALES LO HAYAN AFECTADO UN POCO, PERO SIGUE SIENDO GENIAL. LA ATENCIÓN DE LA GENTE QUE AHÍ TRABAJA, ES INMEJORABLE. LO RECOMIENDO AMPLIAMENTE PARA DESCANSAR Y DESCONECTARSE DE TODO.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Que el pasto estaba seco
Stayed 1 night in May 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Conocí este hotel hace varios años y estaba muy bonito. ahora está demasiado descuidado y no ha tenido mantenimiento. La poza era un gran atractivo y ya no funciona, muchas áreas verdes están descuidadas y el pasto está seco. Las canchas de tenis totalmente sin mantenimiento con la red cayéndose a pedazos y el piso muy maltratado. Las toallas no olían a limpio. Solo mantienen cuidada una parte del hotel que es el área de alberca y algunos jardines. Ya no tienen restaurante.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Excelente atención y servicio, el hotel muy limpio
Stayed 2 nights in Mar 2022
Verified

8/10 Good

Claudia Guadalupe

Liked: Staff & service, property conditions & facilities, room comfort

Muy buen lugar para descansar

El cuarto y el lugar estuvieron muy bien, y muy cerca de las albercas, el aire acondicionado funcionaba bien y el servicio no tengo ninguna queja, lo unico que no me gusto fue que las dos albercas no las limpian, siempre estaban llenas de insectos y hojas
Stayed 3 nights in Feb 2022
Verified

2/10 Terrible

Jesus

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ES UN HERMOSO HOTEL,,,LASTIMA QUE ESTE TAN DETEREORADO,Y SI QUIERESDESCANSAR AQUÍ EN UN FIN DE SEMANA OLVIDALO HAY DEMASIADO DEMASIADO RUIDO AL REDEDOR IMPOSIBLE DESCANSAR
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien y el personal muy amable y accesible
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
The manager and staff were great. They gave super service. The manager graciously allowed me to stay two hours beyond check-out time.
Stayed 2 nights in Nov 2021
Verified

4/10 Poor

George

Disliked: Property conditions & facilities
Falta de mantenimiento a las instalaciones
Stayed 1 night in Oct 2021
Verified

8/10 Good

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi totalmente satisfecho

Muy bien en general, un par de toallas olían a humedad, aparte de eso todo bien
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Me encanta que puedes realizar varias actividades
Stayed 3 nights in Aug 2021
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The security was very rut and I very disappointed because was no friendly I was not coffee not breakfast not nothing for customer service I see very poor services .I will not recommend
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonito

El hotel es muy bonito, definitivamente me volvería alojar ahí
Stayed 3 nights in May 2021
Verified

8/10 Good

JACOBO

Liked: Cleanliness, property conditions & facilities, room comfort

En general, bien

El hotel está limpio y es agradable pero nunca salió agua caliente en la regadera.
Stayed 2 nights in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció excelente para l temporada pandemia, poco personal pero muy atentos.
Stayed 1 night in May 2021
Verified

8/10 Good

Tania T

Liked: Room comfort

Lindos jardines pero muchos huéspedes.

Es un hotel bonito pero tiene muchas zonas como abandonadas, no cuenta con ningún servicio como restaurante o tiendita, y al no tener refrigerador tiene uno que llevar su hielera porque sólo hay una botella de agua en la habitación. Tienen pocos empleados y por ello no se dan abasto. La alberca al ser pequeña no es muy cómoda por la cantidad de gente que se hospeda. No lo recomendaría para ir en fin de semana, mucha gente. Desocupan una habitación, la limpian y enseguida entran huéspedes. Para tiempos de covid no lo sugiero.
Stayed 2 nights in Mar 2021